As a user of the web sites, mobile applications and services of Travelocity (collectively, the "Travelocity Service"), you are in control of your travel-planning. We know you want to remain in control of your personal information as well. As one of the pioneers in online travel, we realize that earning and retaining your trust is of paramount importance and it's a responsibility we take very seriously.
You are not required to provide any personal information to us unless and until you choose to make a purchase or sign up for one of our e-mail newsletters or other services as described below. We do not knowingly permit the Travelocity Service to be used by any person under the age of eighteen and we do not knowingly collect any personal information from children (meaning those younger than thirteen years of age). A valid credit or debit card is required to make a purchase using the Travelocity Service.
Making a Purchase
Express Consent To Receive Pre-Recorded And Text Messages
TSA Secure Flight
Secure Flight is a federally mandated program administered by the TSA. The privacy notice of the TSA is as follows:
The Transportation Security Administration of the U.S. Department of Homeland Security requires aircraft operators to collect information from you for purposes of watch list screening, under the authority of 49 U.S.C. section 114, and the Intelligence Reform and Terrorism Prevention Act of 2004. Providing this information is voluntary; however, if it is not provided, you may be subject to additional screening or denied transport or authorization to enter a sterile area. TSA may share information you provide with law enforcement or intelligence agencies or others under its published system of records notice. For more on TSA Privacy policies, or to view the system of records notice and the privacy impact assessment, please see TSA's Web site at www.tsa.gov.
Newsletters and FareWatcher PlusSM
Promotions & Sweepstakes
Third Parties Offering Promotions, Products, or Services
Automatic Logging of Session Data
Third Party Services
In addition, if you link your Travelocity account to your social media account, or use certain other Travelocity social media features, we may access information about you via that social media provider in accordance with the provider's policies. The information may include your name, email address, profile picture, gender, list of friends, and other information that you authorize us to receive. Depending on the privacy settings of you and your friends, we may access information that you provide to a social media provider regarding your respective locations ("Location Data") to provide you with relevant content. Please note that your Location Data may also be shared with your friends on a social media provider in accordance with your privacy settings for that social media provider.
Most web browsers automatically accept cookies. By changing the options on your web browser or using certain software programs, you can control how and whether cookies will be accepted by your browser. However, blocking Travelocity cookies may disable certain features on our site and may make it impossible to purchase or use certain services available on the site. Please note that it is possible to block cookie activity from certain web sites while permitting cookies from sites you trust, like Travelocity.
In addition to the above cookies, we use Local Shared Objects, also referred to as "flash cookies," on our web site. These are used to enhance your user experience, for example, by storing your user preferences and settings, such as your volume/mute settings, and in connection with animated content on our website. Local Shared Objects are similar to browser cookies, but can store data more complex than simple text. By themselves, they cannot do anything to or with the data on your computer. To find out more about flash cookies or how to disable them, please visit: http://helpx.adobe.com/flash-player/kb/disable-local-shared-objects-flash.html.
We may also use Web beacons (also known as clear gifs, pixel tags or Web bugs), which are tiny graphics with a unique identifier, similar in function to cookies, that are placed in the code of a Web page. We use Web beacons to monitor the traffic patterns of users from one page within our sites to another, to deliver or communicate with cookies, to understand whether you have come to our site from an online advertisement displayed on a third-party website, and to improve site performance. We also may allow our service providers to use Web beacons to help us understand which emails have been opened by recipients and to track the visitor traffic and actions on our site. This helps us measure the effectiveness of our content and other offerings.
Advertising Data Collected By Us to Display Relevant Advertising to You
You can choose not to receive customized online advertising on other websites, that is based on your travel-related searches on this website, through the Network Advertising Initiative or the Digital Advertising Alliance.
Advertising Data Collected By Business Partners and Ad Networks to Display Relevant Advertising to You
Data collected by companies that operate cookie-based exchanges to serve you with relevant advertising.
Like other companies operating online, Travelocity participates in cookie-based exchanges where anonymous information is collected about your browsing behavior through cookies and other technologies and segmented into different topics of interest (such as travel). These topics of interest are then shared with third parties, including advertisers and ad networks, so they can tailor advertisements to your apparent interests. We do not share personal information (such as your email address) with these companies and we do not permit these companies to collect any such information about you on our site. Please click here to learn more about cookie-based exchanges, including how to opt out of having your information used by these exchanges.
If you use our location-enabled products and services, such as our mobile applications, you may be sending us Location Data. This information may reveal your actual location, such as GPS data, or it may not, such as when you submit an address to look at hotel choices in that location. We use your location information to process and personalize your requests, such as by pre-filling the city name when you are searching for travel options (such as a nearby hotel or other travel related service). We also use location information for support, to develop new features, a better user experience and to improve the overall quality of the Travelocity Service.
We use third parties to provide a portion of the services and technology that make up the Travelocity Service. Travelocity provides these third parties with access to personal information specifically for use in connection with providing such services and/or technology.
Occasionally, we use third parties to act on our behalf for projects such as market-research surveys and contest-entry processing, or will contract with third parties to provide co-branded products, such as a Travelocity credit card. We may provide personal information to such third parties in connection with providing such services and products to us or on our behalf.
The information we provide to third parties who provide us with services, act on our behalf, or provide co-branded products is protected by confidentiality agreements and is to be used solely for the purpose(s) permitted by such agreements.
We use non-personal information in aggregate form to build higher quality, more useful online services by performing statistical analyses of the collective characteristics and behavior of our customers and visitors, and by measuring demographics and interests regarding specific areas of our site. We may provide anonymous statistical information based on this data to suppliers, advertisers, affiliates and other current and potential business partners. We may also use such aggregate data to inform these third parties as to the number of people who have seen and clicked on links to their web sites. We may also provide non-personal information in aggregate form to third parties who provide a portion of the services and/or technology that make up the Travelocity Service so they can optimize, maintain, support and improve the Travelocity Service.
We may also disclose personal information if required to do so by law, court order, as requested by other government or law enforcement authority, or in the good faith belief that disclosure is otherwise necessary or advisable including, without limitation, to protect the rights or properties of Travelocity or its affiliated companies or when we have reason to believe that disclosing the information is necessary to identify, contact or bring legal action against someone who may be causing interference with our rights or properties, whether intentionally or otherwise, or when anyone else could be harmed by such activities. Finally, we may share your information in connection with a corporate transaction, such as a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.
As a Travelocity member and/or customer you will also occasionally receive updates from us about fare sales in your area, special offers, new Travelocity services, "Roaming Gnome Recommends" newsletter, and other noteworthy items. We hope you will find these updates interesting and informative. Of course, if you would rather not receive a particular communication, please click on the "opt-out" link in our e-mail, or follow the instructions in each e-mail message. You can unsubscribe from our FareWatcher Plus service by editing your preferences in the FareWatcher Plus box of your "My Account" page. You may also unsubscribe from all Travelocity promotional communications, "Roaming Gnome Recommends", and FareWatcher Plus by clicking on the "unsubscribe" link in our e-mail. From time to time, we may use your personal information to send important notices, such as notifications about your trip or your account. Because this information is important to your interaction with Travelocity, you may not opt-out of receiving these communications. If using a mobile device, you may be able to configure the settings on the device not to provide location-specific information. However, if your device is configured to provide location-specific information, it is not possible at this time for you to opt-out of our gathering of such information via your mobile device.
While no website can promise complete security, we have implemented administrative, technical, and physical security procedures designed to protect the personal information you provide to us. For example, only authorized employees are permitted to access personal information, and they may only do so for permitted business functions. In addition, we use encryption when transmitting your sensitive personal information between your system and ours, and we employ firewalls and intrusion detection systems to help prevent unauthorized persons from gaining access to your information.
Thank you for using the Travelocity Service!