Security Guarantee


Travelocity powered by Travelocity.com, guarantees the safety of your online purchases.

Security is a top priority at Travelocity by Travelocity.com. To safeguard your personal information, our systems are equipped with multiple security precautions throughout the booking process, and long after you've completed your transaction. Our systems are protected by firewalls that act as shields to our computer networks. Within those systems, sensitive information is encrypted (a sophisticated way of scrambling information so it cannot be decoded) to protect your personal data, like credit card numbers.

Travelocity security team continually monitors our systems 24-hours-a-day. In addition, our servers are housed in a secured facility with very strict access controls.

We are so confident that your credit card transaction will be secure that Travelocity backs every online purchase made at Travelocity by Travelocity.com with a Shop Safe Guarantee. Powered by Sabre, the real-time computer which processes over $60 billion dollars in air travel annually and over 720,000 credit card transactions each day, Travelocity by Travelocity.com uses the latest in encryption technology to ensure that every transaction is safe.

Our Shop Safe Guarantee:
In the unlikely event unauthorized use of your credit card occurs, follow the reporting procedures defined by your credit card provider and contact us immediately. Most credit card companies cover all charges that result from unauthorized use of your credit card or may limit your liability to $50.00 US - the maximum liability allowed under the Fair Credit Billing Act. For additional information on the Fair Credit Billing Act, contact the Bureau of Consumer Protection or visit the Federal Trade Commission web site at www.ftc.gov.

If your credit card company holds you liable for unauthorized charges made as a result of your credit card purchase from Travelocity by Travelocity.com while using our secure server, we will reimburse you for the remaining liability, up to the maximum of $50.00 US.


Technology
Our secure server software encrypts all of your personal information, including credit card information. The process of encryption takes the information you enter and converts it into bits of code that are securely transmitted over the Internet. This scrambled data cannot be read as the information travels over the Internet.

Once your encrypted personal information is received by our secure server, it is translated back into its original form and stored in our off-line database. Your credit card information is not transmitted over the Internet again. To further ensure the safety of all your personal information, we've located our off-line database in Sabre Inc.'s secure underground data center.

Credit Card Security Desk
If you are more comfortable with inputting your credit card number over the phone, you can call our Customer Service Center with your credit card information. In the United States, call 888.Travelocity (888.872.8356), (hearing impaired, 800.555.7585); Available 24 hours a day, 7 days a week. Outside the U.S., 210.477.1089; Available 24 hours a day, 7 days a week.




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