Confirmed Airlines Rerouting, Cancelled Routing Information Aer Lingus (EI) Confirmed Discontinued Service: All flights into and out of Baltimore/Washington (BWI) Dates Effective November 3, 2001 (permanent discontinuation) Passenger Options Aer Lingus will offer protection on American Airlines to/from BWI. Aer Lingus will offer protection out of Reagan National (DCA) or Washington Dulles (IAD). If these options are not acceptable, Aer Lingus will offer refunds. Please call Travelocity's 24-hour Customer Service Center at 1-888-709-5983 for assistance with your reservation. Aero Mexico (AM) Confirmed Discontinued Service: Atlanta (ATL)- Cancun (CUN) Flt 615 on Friday, Saturday and Sunday protected on AM Flt 611 (ATL-CUN) Atlanta (ATL)- Cozumel (CZM) Flt 613 Friday, Saturday and Sunday protected on AM Flt 611 (ATL-CUN) Cancun (CUN)- Atlanta (ATL) Flt 616 Friday, Saturday and Sunday protected on AM Flt 610 (CUN-ATL) Cozumel (CZM)- Atlanta (ATL) Flt 612 Friday, Saturday and Sunday protected on AM Flt 610 (CUN-ATL) Effective October 12, permanent discontinuation. Passenger's Options: Passengers will automatically be protected to the above flights. For passengers who were booked into Cozumel and are now flying into Cancun, Aero Mexico is providing ground transportation to Cancun and returning. Vouchers for this must be obtained at the Cancun Airport upon arrival. If these options are not acceptable, Aero Mexico is offering refunds. Please call Travelocity's 24-hour Customer Service Center at 1-888-709-5983 or Aero Mexico at 1-800-237-6639 for assistance with your reservation. Alitalia (AZ) Confirmed Discontinued Service: All service to and from San Francisco (SFO) effective immediately and permanently. Passenger's Options: Tickets may be reissued on United Airlines flights through Alitalia's Los Angeles gateway. Refunds will be offered if the rerouting is not acceptable. Please call our 24-hour Customer Service Center Travel Advisory Action: The US State Department has issued a travel advisory recommending US citizens traveling to Italy at this time maintain extreme vigilance due to possible terrorist threats to US interests in that country. Due to this recommendation by the US State Department, Alitalia has taken the following action applicable to tickets issued up to and including October 2, 2001, for travel from October 2, 2001 - January 6, 2002: Passengers may postpone their travel up to March 31, 2002 without penalty or may have an MCO (voucher) issued for future travel, which will be valid for one year. Refunds apply only if the fare would otherwise qualify. The above policies apply only to US citizens or legal residents of the USA, regardless of where travel originates. Please call our 24-hour Customer Service Center at 1-888-709-5983 or Alitalia at 1-800-223-5730 for assistance with your reservation. Dates Effective October 2, 2001 - January 6, 2002. All Nippon Airways (NH) Confirmed Discontinuation of Service: All Nippon (NH) has advised Travelocity that they are discontinuing all service Chicago O'Hare (ORD) - Tokyo Narita (NRT) effective November 30, 2001 - March 30, 2002. Passengers Options: NH has advised that at this time the only option is a full refund. Please call Travelocity's 24-hour Customer Service Center at 1-888-709-5983 for further assistance. America West (HP) Confirmed Discontinued Service: Columbus (CMH) - Atlanta (ATL), Effective October 6 - January 4, 2002. Phoenix (PHX) - Raleigh/Durham (RDU), Effective October 6 - February 1, 2002. Tickets may be reissued for the same routing for up to one year, starting when service resumes. Full refunds are being offered if this option is not acceptable. Please call Travelocity's 24-hour Customer Service Center at 1-888-709-5983 or America West at 1-800-235-9292 for assistance with your reservation. American Airlines (AA) Super Bowl date change accommodations The date of the Super Bowl in New Orleans was changed due to the September 11 terror attacks. For passengers who wish to reschedule their American/American Eagle/TWA flights for the new dates, changes fee will be waived. This will apply only for passengers originally ticketed for the following dates and who wish to reschedule for the new allowed dates. Travel must be to/from New Orleans (MSY), Baton Rouge (BTR), and Lafayette (LFT).   Ticketed Travel Dates New Travel Dates To MSY/BTR/LFT January 23-27 January 30-February 3 From MSY/BTR/LFT January 27-30 February 3-6 New flights must have seats available and minimum stay must be met (for example, if a Saturday night stay was required, it will still be required.) All changes must be completed by November 15, 2001. For passengers who wish to cancel their trip, regular rules still apply. A change fee will be collected for any other dates/cities that are not listed above. Confirmed Reroutings: From Chicago O'Hare (ORD): Direct service to and from Milan (MXP) changed to connecting service through Brussels, Belgium (BRU) effective 01 November. Confirmed Discontinued Service: Chicago O'Hare (ORD) to Rome Fiumicino, Italy (FCO) effective 01 November until further notice. Chicago O'Hare (ORD) to Stockholm Arlanda (ARN), Sweden effective 30 Sep until further notice. Seattle (SEA) to Tokyo Narita (NRT), Effective 08 January until further notice. Dallas/Ft. Worth (DFW) to Osaka (OSA) Effective 08 January until further notice. Passenger's Options: Passengers with reservations ORD-MXP will be protected by American Airlines with an itinerary that connects in Brussels, Belgium (BRU). Flight numbers and times will be different from those originally booked. Passengers with ticketed reservations ORD-FCO during affected dates are entitled to a full refund. Passengers with ticketed reservations ORD-ARN during affected dates are entitled to a full refund. Passengers with ticketed reservations SEA-NRT are entitled to a full refund. Passengers with ticketed reservations ORD-OSA are entitled to a full refund. Please call Travelocity's 24-hour Customer Service Center at 1-888-709-5983 for assistance with your reservation. Austrian Airlines (OS) Confirmed Discontinued Service: All service to and from Miami, Florida (MIA). Effective October 31 until further notice. Passenger's Options: Passengers who hold ticketed reservations on this flight are entitled to reaccommodation or a full refund. Please call Travelocity's 24-hour Customer Service Center for assistance with your reservation. British Airways (BA) Confirmed Reroutings: From Accra (ACC): Service to and from London changed from Gatwick (LGW) to Heathrow (LHR) effective 28 October. From Baltimore/Washington (BWI): Service to and from London changed from Gatwick (LGW) to Heathrow (LHR) effective 28 October. From Bologna (BLQ): Service to and from London changed from Heathrow (LHR) to Gatwick (LGW) effective 28 October. From Charlotte (CLT): Service to and from London changed from Gatwick (LGW) to Heathrow (LHR) effective 28 October. Confirmed Discontinued Service: Belfast (BFS) to London Heathrow (LHR) all flights suspended effective 28 October until further notice. Boston (BOS) to London Heathrow (LHR) BA 238 and 239 suspended effective 28 October until further notice. Cork, Ireland (ORK) - London Gatwick (LGW) all flights suspended effective 28 October until further notice. Kennedy Airport, New York (JFK) - London Heathrow (LHR) BA 114/115 suspended effective 28 October until further notice. Kennedy Airport, New York (JFK) - London Gatwick (LGW) all flights suspended effective 28 October until further notice. Rotterdam, Netherlands (RTM) - London Gatwick (LGW) all flights suspended effective 28 October until further notice. Shannon, Ireland (SNN) - London Gatwick (LGW) all flights suspended effective 28 October until further notice. Stockholm Arlanda, Sweden (ARN) - London Gatwick (LGW) all flights suspended effective 28 October until further notice. Washington International (IAD) - London Heathrow (LHR) BA 225/222 suspended effective 28 October until further notice. Zurich, Switzerland (ZHR) - London Gatwick (LGW) all flights suspended effective 28 October until further notice. Passenger's Options: Passengers who hold ticketed reservations for flights that are being serviced by different London airport have already been protected on appropriate flights. Flight times and numbers have changed. Passengers who hold ticketed reservations on flights that have been discontinued but other BA flights are available in that market have been protected on appropriate flights. Flight times and numbers have changed. Passengers who hold ticketed reservations on flights from markets where service has been entirely discontinued are entitled to a full refund. Please call Travelocity's 24-hour Customer Service Center at 1-888-709-5983 for assistance with your reservation. Canada 3000 (2T) Confirmed Discontinued Service: We have learned that effective November 09, 2001 Canada 3000 has suspended all flight operations for the foreseeable future. As of now, we have been unable to verify if ticketed passengers will be offered refunds. Please do not send tickets in. Tickets must be retained for proof of purchase if one of the following options is used. We will update you further when more information is available. Passengers Options: United Airlines (UA) has advised the following: For passengers who have already commenced their travel and are now stranded in the middle of their journey, United Airlines is offering 50% off of their lowest available one-way fare. For passengers who have not yet commenced travel, UA will waive all advance purchase restrictions on fares, subject to availability and other fare restrictions. New reservations must be made directly with UA. Proof of Canada 3000 booking is required, either a printout of an e-ticket receipt or paper tickets. UA can be contacted at 1-800-241-6522. US Airways (US) has advised the following: For passengers who have not yet commenced travel, US will waive all advance purchase restrictions on the lowest available fare, subject to availability and other fare restrictions. New reservations must be made directly with US. Proof of Canada 3000 booking is required, either a printout of an e-ticket receipt or paper tickets. US can be reached at 1-800-428-4322. Air Canada (AC) has advised the following: For passengers who have already commenced their travel and are now stranded in the middle of their journey, AC is offering 50% off of their lowest available one-way fare. For passengers who have not yet commenced travel, AC will waive all advance purchase restrictions on fares, subject to availability and other fare restrictions. New reservations must be made directly with AC. Proof of Canada 3000 booking is required, either a printout of an e-ticket receipt or paper tickets. AC can be reached at 1-888-247-2262. For further assistance, please contact Travelocity.com customer service at 1-888- 709-5983. Continental Airlines (CO) Confirmed Discontinued Service: Continental Airlines has advised us that effective immediately all service to Melbourne, Florida has been discontinued. Passenger's Options: May be re-accommodated on Delta Airlines service into Melbourne. May be re-accommodated on Continental Airlines service into Orlando. May receive a refund if none of the available options are satisfactory. Please call Travelocity's 24-hour Customer Service Center at 1-888-709-5983 for assistance with your reservation. Delta Air Lines (DL) Confirmed Discontinued Service: Eugene, OR (EUG) - Salt Lake City, UT (SLC). Effective immediately and indefinitely. All service to/from Burbank (BUR). Effective immediately and indefinitely. Passengers Options For service EUG-SLC, Delta will protect passengers on United Airlines (UA) flights. For BUR service Delta will protect passengers out of LAX or ONT with no service charge. Refunds apply if the listed options are not acceptable. Please call Travelocity's 24-hour Customer Service Center at 1-888-709-5983 for assistance with your reservation. Confirmed Reroutings: Kennedy Airport, New York (JFK): Delta flights to Stockholm Arlanda (ARN) will be rerouted to depart from Newark Airport (EWR) and connect in Prague, Czech Republic (PRG) effective 28 September through 01 November. Passenger's Options Passengers holding ticketed reservations for affected dates will be protected by Delta on flights that depart Newark and connect in Prague. Passengers holding reservations after 01 Nov will be rebooked on Air France flights from JFK. Frontier Airlines (F9) Confirmed Discontinued Service All flights into and out of DCA have been cancelled effective 19 September 2001. Passengers Options Frontier is rerouting passengers on flights into Baltimore/Washington (BWI) on Frontier Airlines. If this option is not acceptable, Frontier is offering refunds. Please call Travelocity's Customer Service Center at 1-888-709-5983 for assistance with your reservation. Japan Airlines (JL) Confirmed Discontinued Service and Effective Dates: Chicago (ORD) - Osaka (KIX) 22 October - 30 November Los Angeles (LAX) - Nagoya (NGO) 12 October - 30 November Los Angeles (LAX) - Tokyo Narita (NRT) 12 October - 30 November J.F. Kennedy (JFK) - Tokyo (TYO) 18 October - 30 November J.F. Kennedy (JFK) - Tokyo Narita (NRT) 16 October - 30 November Dallas/Fort Worth (DFW) - Tokyo Narita (NRT) 07 October - 30 November Las Vegas (LAS) - Tokyo (TYO) 07 October - 30 November, Wednesdays only at this time. Passengers Options: Flights that were originating in Dallas/Fort Worth will be re-accommodated on an American Airlines flight to Chicago O'Hare, which will connect to a Japan Airlines flight to Tokyo Narita. Re-accommodations: Passengers may rebook flights with Japan Airlines with no penalty or change fee. Totally unused tickets with a departure date up to and including 30 November, 2001 will qualify for a refund with no penalties. Partially unused tickets with a departure date up to and including 30 November, 2001 will qualify for a refund. The amount will be calculated by JL. Please call Travelocity's Customer Service Center at 1-888-709-5983 or Japan Airlines at 1-800-525-3663 for assistance with your reservation. KLM (KL) Confirmed Discontinued Service The service between the following cities has been discontinued effective immediately. Montego Bay-Tampa Memphis-San Juan Amsterdam-Delhi Amsterdam-Beirut Amsterdam-Tel Aviv Amsterdam-Amman Osaka/Kansai-Montego Bay Osaka/Kansai- Kaohsiung Osaka/Kansai-Kuala Lumpur Los Angeles-Las Vegas Cleveland-Akron/Canton Milan-Detroit Detroit-Washington Dulles Detroit-Reno Passengers Options For passengers holding tickets in these markets, KLM will attempt to reaccommodate on another Airline where available. If that is unacceptable, KLM will offer a full refund. Please call Travelocity's Customer Service Center at 1-888-709-5983 or KLM at 1-800-374-7747 for assistance with your reservation. Lufthansa (LH) Passenger options in wake of September 11 terrorist attacks. Any passengers who have purchased tickets prior to October 15, 2001 with a planned departure date on or before November 30, 2001 may postpone their flights for up to one year. When the flights are rescheduled, the full value of the unused ticket may be applied to the purchase price of a new ticket, with no change fee or other penalty normally incurred for changes, however a fare difference may apply. Please call Travelocity's Customer Service Center at 1-888-709-5983 for assistance with your reservation. National Airlines (N7) Confirmed discontinuation of service All service out of Reagan National (DCA) has been cancelled effective immediately. Passenger Options National Airlines will protect passengers on Northwest (NW) flights out of Baltimore Washington (BWI) or Washington Dulles (IAD). If desired, National Airlines will refund the cost of the ticket. Please call Travelocity's Customer Service Center at 1-888-709-5983 for assistance with your reservation. Northwest Airlines (NW) Northwest Airlines Schedule Change Policy: For tickets issued on/after 1Nov01 for domestic and Canada routings, a schedule change is defined as 60 minutes or greater. Changes under 60 minutes are no longer considered schedule changes and will not be refunded. Changes under 60 minutes do still qualify for reaccommodation on an alternate schedule. Qantas Airways (QF) Confirmed Discontinued Service Qantas flight 107 and Flight 108 from John F Kennedy (JFK) to Sydney, Australia (SYD) effective October 28-March 30, 2002. Flights will be cancelled on Monday, Tuesday, Thursday, and Saturdays. Passengers can be re-accommodated on Qantas Flights 7 and 8 between Sydney, Australia (SYD) and Los Angeles (LAX) and also protected on American Airlines flights between JFK and Los Angeles. Please call Travelocity's Customer Service Center at 1-888-709-5983 for assistance with your reservation. Sabena Airlines (SN) Confirmed Discontinuation of Service: We have learned that Sabena Airlines has discontinued all service effective immediately due to financial conditions at the airline. At this time it is unclear when, or if, service will resume. Please continue to check back for updates. Passenger Options SwissAir (SR) has advised the following: Passengers may exchange their unused Sabena ticket for a SwissAir ticket. A $180.00 service charge each way, $360.00 round-trip, will apply. This exchange must be completed at a SwissAir ticket counter. For questions, SwissAir can be reached at 1-800-221-4750. Lufthansa (LH) has offered to allow the purchase of a Lufthansa ticket with all advance purchase requirements waived. Tickets must be issued by Lufthansa, either through their phone reservations or in person at a Lufthansa ticket counter. Passengers will be required to provide the original Sabena ticket as proof of booking, but the original Sabena tickets should be retained for presentation to Travelocity.com for refund request. Passengers who have taken their outbound Sabena flight, and need only a return ticket may purchase a one-way Lufthansa ticket for 50% off of the lowest available published fare. Again, this must be processed direct with Lufthansa. Lufthansa can be reached at 1-800-645-3880. American Airlines (AA) has advised that they will accept passengers who were ticketed on Sabena using the following procedures Passenger must hold a ticket for confirmed SN flights on the following travel dates: For Outbound travel: 07Nov - 15 Nov 01 For Continuing/Return Travel: 07 Nov - 30 Nov 01. Passengers may rebook to American or TWA. Passengers must be rebooked on the same travel date as originally confirmed on SN. Exception: For AA/TW flights that are not available, the passenger may change to the first flight AA/TW flight that has availability. (either earlier or later) To take advantage of this offer please call Travelocity.com customer service at 1-888-709-5983 US Airways has advised the following as assistance to Sabena Passengers: All ticketed Sabena passengers are eligible for a special offer that gives the lowest available fare with advance purchase restrictions waived. Passengers must make their reservations with, and purchase their tickets directly from US Airways on or before December 3, 2001. Sabena is allowing full refunds with all penalties waived. All tickets MUST be received by Travelocity no later than 16 November 2001 in order for a refund to be processed. Refunds apply to all tickets, including GoodBuy/Netfare tickets. Passengers may request a full refund on Sabena tickets, including good Buy fares. For e-ticket they may e-mail a request to the following e-mail address: otherrefunds@travelocity.com If you are holding paper tickets, including Good Buy fares, please send a refund request (be sure to include your paper tickets) to the following Travelocity.com address: Travelocity Refunds 8750 Tesoro Drive Suite 100 San Antonio, Tx. 78217 Refunds are credited to the original form of payment. Please allow 2 - 3 billing cycles for each request. Scandinavian Airlines (SK) Passenger options in wake of September 11 terrorist attacks. For travel with a departure date on or before November 30, 2001 passengers may postpone their flights for up to one year from the original ticket issue date without penalty. When the postponed travel is rescheduled the full value of the unused ticket will be applied to the purchase of a new ticket. The difference, if any of the new applicable fare will then be due to Scandinavian Airlines. Refunds will only be allowed on those tickets that are fully-refundable. SpanAir (JK) Confirmed Discontinuation of Service SpanAir has advised that Effective November 1, 2001 service between Washington Dulles (IAD) and Madrid (MAD) will be discontinued. Passenger Options For this market, SpanAir is offering re-accommodation onto Lufthansa (LH) or Scandinavian Air System (SK) out of Washington Dulles (IAD). If these options are not acceptable, SpanAir will refund unused tickets. Please call Travelocity's Customer Service Center at 1-888-709-5983 for assistance with your reservation. Spirit Airlines (NK) Confirmed Discontinuation of Service All service out of EWR (Newark). All service out of DCA (Reagan National) All service out of MLB (Melbourne, FL) Service ORD (Chicago O'Hare) - MYR (Myrtle Beach) Service LGA (LaGuardia) - RSW (Fort Meyers) Please Note: NK has decided to continue service in and out of Fort Lauderdale at this time. Please disregard previous information. Date Effective: Immediately. Passenger Options For Reagan National (DCA) flights Spirit Airlines has advised that the only option available is a full refund of the ticket price. For Melbourne, FL (MLB) flights Spirit Airlines has also advised that the only option available is a full refund of the ticket price. For Newark (EWR) flights passengers may rebook out of LaGuardia or Atlantic City with no penalties or request a voucher for travel within one year. For O'Hare (ORD)-Myrtle Beach (MYR) flights passengers may request a voucher for travel within one year. No re-accommodations on any other carrier or from any other city apply in this market. For LaGuardia (LGA) - Fort Myers (RSW) flights, passengers may be re-accommodated from LaGuardia - Ft Lauderdale or LaGuardia - Orlando. For both Newark and O'Hare (ORD)-Myrtle Beach (MYR) flights, Spirit will allow name changes with no penalty if passenger wishes to give the ticket to a friend or family member. If these options are not agreeable, Spirit will refund the ticket price. Please call Travelocity's 24-hour Customer Service Center at 1-888-709-5983 for assistance with your reservation. Sun Country (SY) Sun Country Suspends Flights to Select Cities: Effective 30 November, 2001, Sun Country flights to/from JFK/IAD/SFO/LAX/SAN/PHX will be temporarily suspended. Passengers with Sun Country tickets booked to travel between 01 December, 2001 and 03 January, 2002, should contact Sun Country at 800-359-6786 for reaccommodation protection. Ticketed passengers traveling to/from JFK/IAD/SFO/LAX/SFO after 03 January, 2002 (and PHX after 06January), may return their tickets to us for a full refund: Travelocity 8750 Tesoro Drive Suite 100 San Antonio, TX 78217 ATT: Sun Country Refunds. Confirmed Reroutings: None Confirmed Permanent Discontinued Service: All service from Boston (BOS), Seattle (SEA), and Chicago Midway (MDW) has been discontinued permanently effective October 1. Passenger's Options: Passengers who hold ticketed reservations for flights affected by this discontinuation of service are entitled to a full refund. Please call Travelocity's 24-hour Customer Service Center at 1-888-709-5983 for assistance with your reservation. Swissair (SR) Confirmed Resumption of Service: Swiss Air's website now has updated flight information for today's flights. Updates on Swiss Air's plans for passengers with American Airlines operated flights into Atlanta. Passengers Options SwissAir will now offer refunds on all flights that have been cancelled. Including reservations that were affected by the grounding on October 3 and 4th 2001. Sabena (SN) is offering to rebook passengers at a deep discount provided the Swiss Air ticket was issued prior to 02 October, 2001. All rebookings must be done by Sabena which can be reached at 800-955-2000 For Swiss Air (SR) flights 120/121 with service to Atlanta, the following applies: For those passengers who are holding tickets for SR marketed/American Airlines operated domestic USA flights, American Airlines will only honor tickets issued prior to October 2, 2001 and for flights completed by October 28, 2001. For passengers who still need to be re-protected, please follow these guidelines: Bookings to/from Atlanta: Rebook passengers on first available Sabena (SN) flight between Brussels and any US Sabena gateway city and Sabena marketed/AA operated US domestic flight between gateway city and Atlanta. Bookings to/from USA, with Atlanta as the gateway city: Rebook passengers on first available Sabena (SN) flight between Brussels and any Sabena gateway city and Sabena marketed/AA operated US domestic flight between gateway city and origin/final destination. Please call Travelocity's 24-hour Customer Service Center at 1-888-709-5983 or Swiss Air at 1-800-221-6644 for assistance with your reservation. TWA (TW) Confirmed Discontinued Service: Discontinues flights into JFK effective 10/07 Passenger's Options: Passengers holding ticketed reservations on TWA flights to JFK have been protected on American Airlines flights. Flight times and numbers have changed. Please call Travelocity's 24-hour Customer Service Center at 1-888-709-5983 for assistance with your reservation. United Airlines (UA) Confirmed Reroutings: ABE: UA flights changed to United Express (times and numbers change) TYS: UA flights changed to United Express (times and numbers change) NGU: UA flights changed to United Express (times and numbers change) PWM: UA flights changed to United Express (times and numbers change) RDU: UA flights changed to United Express (times and numbers change) SBA: UA flights changed to United Express (times and numbers change) Confirmed Discontinued Service: United Airlines (UA) Confirmed Schedule Changes United Airlines has advised us that they plan to revise their entire flight schedule for the months of November and December. There is a very good chance these changes will affect your flight schedule. Please contact Travelocity prior to your flights so we can advise you of any changes in your itinerary. In light of various effected times, reservations in some held flights may no longer be available. United will offer re-accommodation on other flights in this case. Confirmed Discontinuation of Service United Express will replace United Shuttle service for the following city pairs: San Francisco (SFO) - Ontario (ONT) Los Angeles (LAX) - Medford (MFR) Los Angeles (LAX) - Reno (RNO) Dates Effective: Changes will be effective October 31, 2001. Passenger's Options Specific details will be available soon, however UA has indicated that flights will not be seriously affected as this will in effect be only a change of aircraft. Please call Travelocity's 24-hour Customer Service Center at 1-888-709-5983 or United Airlines at 1-800-241-6522 for assistance with your reservation

Customer Service Information As always, you can call our Customer Care Center or call your airline directly. Customer service can be reached through our website or at 1-888-342-5878 for flights, car rentals and hotel reservations. Please check the internet if possible and please understand that call volumes will be heavy.