At Travelocity, we believe that the world is a magical place. Our purpose is to get you on your way and then to roam the world beside you. We invite you to Go & Smell the Roses while enjoying the peace of mind associated only with the Travelocity Guarantee. If something isn't right on your trip and you inform us immediately, we'll work with our partners to make it right, right away.
If you find a lower price online, we’ll match it and refund you the difference.
We'll let you know before you go if we learn of something that might impact your stay.
If you haven't left yet, we'll contact you when we learn of a change to a feature or amenity promised by your hotel. And, if you arrive at your hotel to find that an amenity is not as described on our website--for example the pool is closed--contact us immediately and we'll find a comparable hotel for you at no additional cost (unless you decide to upgrade, which will be at your own expense).
If we learn of an issue from any of our partners or customers that might make your trip less enjoyable--like a pool closure--we'll contact you before your trip and let you know.
You arrive at the hotel and it's overbooked or has lost your reservation, we'll work directly with the hotel to get you a room in that hotel or a comparable one at no extra charge to you. Any upgrades, however, will be at your own expense.
If you arrive at your hotel room to find that your ocean view is of something different than what you booked, call us immediately, and we'll ask the hotel to honor their commitment to you, or find you a room with an ocean view at a comparable hotel at no extra cost (any upgrades will be at your own expense).
Our 24/7 customer support team is here to ensure that your booking is right, or we'll work with our partners to make it right, right away.
If you purchase electronic airline tickets and notify us by 11:59PM (Central Time) on the same calendar date of your purchase that you've booked the wrong dates, names, or flight times, we'll let you cancel your airline tickets without charging a cancellation fee. (This policy does not apply to Porter Airlines, Spirit Airlines, USA 3000 Airlines or to packages.)
If the threat of a hurricane makes traveling to your destination unsafe, we'll contact you to give you the opportunity to change your travel plans, and then we'll work with our travel partners to make any itinerary changes at the most reasonable cost to you.
If we are notified by the airline that they have changed your flight schedule, then we will contact you by phone or email to let you know. If the new itinerary provided by the airline isn't valid, we request that you get back in contact with us immediately so that we can re-accommodate you according to the airline's policy, subject to availability. The longer you wait to call us back, however, the fewer options you will have.
If your airline cancels your flight and you're stuck without help to find a hotel for the night, we'll do the legwork to locate a hotel that meets your needs at a reasonable price.
If you get to the rental car counter and the car type you reserved is sold out, we'll work with that rental company or another company to get you the car-type you booked (any upgrades will be at your own expense).