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News Flash: Aloha Airlines Ceases Operations

Aloha Airlines announced Sunday that it would cease operations effective March 31, 2008. According to a news release from the airline, Aloha will run a normal schedule on March 31 with the exception of flights from Hawaii to the West Coast and flights from Orange County to Reno and Sacramento, and Oakland to Las Vegas.

Travelocity customers with plans to travel on Aloha should visit the FAQ page for more information. Travelocity agents will assist you in rebooking your flight and making adjustments to your travel plans.

United Airlines, a code-share partner of Aloha, will assist affected passengers. Customers flying on an United ticket will be rebooked on an alternate flight where space is available, for no additional charge. For customers traveling on an Aloha Airlines ticket, United offers a discounted one-way fare through the end of April.

Hawaiian Airlines has added capacity on key routes to help accommodate stranded Aloha passengers and will allow them to fly standby for no charge on the day of original travel on some flights on March 31 and on all flights April 1-3, 2008. In addition, all inter-island seats are $49 through Monday, April 7, 2008 on Hawaiian Airlines.

If you are headed to the airport and hope to fly on United or Hawaiian, bring your original ticket with you. For passengers with a future reservation on Aloha who do not wish to travel, call your credit card company and request a refund.

Aloha Airlines filed for Chapter 11 bankruptcy protection on March 20, in part blaming what it called “predatory pricing” by competitor go! that forced Aloha to lower fares. The Associated Press (via USA Today) also cited high fuel costs as a factor in the airline’s inability to generate revenue.

“This is an incredibly dark day for Hawaii,” said David A. Banmiller, Aloha’s president and chief executive officer. “Despite the groundswell of support from the community and our elected officials, we simply ran out of time to find a qualified buyer or secure continued financing for our passenger business. We had no choice but to take this action. “

The shutdown of operations will affect about 1,900 employees. Aloha Airlines has served the Hawaiian islands for 61 years.

genevieve_brown

My name: Genevieve Shaw Brown. I also answer to Genny and Gen.

How I earn my keep: I work at Travelocity.

Greatest travel lesson learned: I travel for my job, but I've learned work is work, vacation is vacation, and it's best not to try and do both on one trip.

Fondest travel memory: There are so many... but a recent experience was being totally jet-lagged and waking up pre-dawn in Koh Samui, Thailand, and watching the sun rise with my husband on the beach. We talked about what all our friends and family were doing at that very same moment as the sun set back home in New York.

First thing I do in a new place: Peruse the local restaurants and map out my dining strategy for the duration of my trip. Dining strategy = eating at as many restaurants as humanly possible.

First thing I do when I get home: Put a push pin on the destination I just returned from on the map of the world that hangs on the wall above my couch.

Travel ambition: To cover that map completely in push pins.

My most beloved place in the whole world: Cockle Cove Beach in Chatham, Massachusetts.

Comments

Genevieve
Reply

Hi Nicholas — I can say with confidence that Travelocity is capable of handling the situation and it is in fact a top priority to deal with customers who have are affected by the Aloha situation. We’ve set up a special customer care line to help passengers and will email you that number shortly. It’s a great thing that you’ve booked with Travelocity, as our customer care agents are dedicated to assisting you. You can imagine that we’re receiving lots of calls from passengers whose needs are immediate; if you’re trip isn’t coming up very soon, I would suggest waiting until the initial volume dies down and calling back. Look out for my email with the special 800#, and know that I’ve passed your note along to our customer care team. Thanks.

Y. Maxine Miller
Reply

Travelocity needs to tell people what to do if their airline flight is in the future. Do we request a refund from our credit card company or re-book? If we wait much longer flights in the future will be filled and we will have less than optimum choices. Other airlines are not really concerned if we have aloha airline tickets in the future. I would be interested in that 800 number–I too have waited a long time on the phone only to be told to call back.

Michael
Reply

The Hawaii Visitors and Convention Bureau is working closely with the Governor’s office, Hawaii Tourism Authority, local and national airlines, hotels, and the tourism industry at large to provide consumers a central web resource for visitor/travel information related to the Aloha Airlines shut down at:

http://www.gohawaii.com/alohaairlines

Affected travelers are encouraged to visit the website, which will be updated continuously as new information becomes available.

Edwin
Reply

You should state your policy on Aloha Airlines refunds so people will know their options.
My inter-island Aloha Air tickets are for July, so if I knew I would be getting a full refund from you, I wouldn’t call NOW and jam up your 800 number, knowing I could book with another airlinee and feel confident that when I call later, after your call volume subsides, I would get my refund.

Expedia is waiving any applicable change or cancellation fees resulting from these itinerary changes.
To receive a refund for tickets:
If billed by Aloha Airlines, contact your credit card company or bank to file a dispute.
If billed by Expedia, please contact Expedia.com Customer Support 24 hours a day, 7 days a week at 1-800-EXPEDIA (1-800-397-3342) or 1-404-728-8787.
Please check your credit card statement to verify who has billed your credit card for your original airline ticket purchase.

Genevieve
Reply

Edwin — please vist our FAQ page for Travelocity’s policy.

http://travelocity.custhelp.com/cgi-bin/travelocity.cfg/php/enduser/std_adp.php?p_faqid=1678

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