ATA filed Chapter 11 and ceased all operation on Wednesday, April 2. The airline has cancelled all current and future flights.
On its website, the airline states “ATA currently is unable to provide refunds to customers who purchased tickets directly from ATA with cash or a check. These customers may be able to obtain a full or partial refund for their unused tickets by submitting a claim in ATA’s Chapter 11 proceedings. Information about submitting a claim will be available at the following website: http://www.bmcgroup.com/ataairlines.”
The airline has a codeshare agreement with Southwest Airlines and suggests customers who purchased tickets from Southwest Airlines for flights operated by ATA under the codeshare agreement should contact Southwest Airlines directly at (800) 308-5037.
Travelocity customers should view the FAQ page for more information on their options and information on how to contact an agent for assistance. Agents will work to minimize the impact of this disruption on your travel plans.
According to the Associated Press (via USA Today), “Prior to the shutdown, the airline had approximately 50 flights a day, mostly between Hawaii and four west coast cities — Oakland, Los Angeles, Phoenix and Las Vegas.”
USA Today’s Ben Mutzabaugh’s reports “ATA’s shutdown is another blow for air travelers in Hawaii, where Aloha –- formerly the state’s No. 2 carrier -– ended passenger service earlier this week. ATA, which had briefly grown into one of the USA’s 10 biggest carriers earlier this decade, had a heavy focus on Hawaii. In addition to its charter business, ATA offered regularly scheduled commercial service on several routes -– almost all to and from Hawaii. The Hawaii flights operated as part of a codesharing partnership with Southwest.”
The airline cited the cancellation of a major military contract and the high cost of jet fuel as reasons for its decision to cease operations.