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Flight Rights Canada

Just a week after Zoom Airlines abruptly shut down, the Canadian government announced Flight Rights Canada, an effort to better inform passengers of their air travel rights. Here are just a few highlights of the passenger rights policy:

Passengers have the right to take the flight they paid for.
If the plane is overbooked or cancelled, the airline must find the passenger a seat on another flight operated by that airline; buy the passenger a seat on another carrier with whom it has a mutual interline traffic agreement; or refund the unused portion of the passenger’s ticket.

Passengers have the right to punctuality.
Depending on the length of the delay, the airline is required to provide the passenger with a meal voucher; pay for an overnight stay at a hotel and airport transfers; or provide drinks, snacks and the opportunity to disembark if the passenger has already boarded the aircraft.

Passengers have a right to retrieve their luggage quickly.
If the luggage does not arrive on the same flight as the passenger, the airline will deliver the luggage to the passenger as soon as possible and will provide the passenger with an over-night kit as required.

Jennifer

My name: Jennifer Gaines, but my friends call me Gaines, Jenni-Dallas or just plain Jenn.

(Find me on Twitter @jenngaines)

Travel ambitions: It's my mission to visit each of the New 7 Wonders and to step foot on every continent before my next milestone birthday.

Greatest travel lesson learned: Find the local hangouts to experience the real, true culture of a place. During a trip to Europe, my friends and I spent several days with a French family in the small town of Vichy. We had a private party in their family-run creperie, feasting on cheese-stuffed crepes and sampling wine that we picked up in the Bordeaux region a few days earlier. Their English wasn’t much better than my French, which is limited to a few well-known phrases from Moulin Rouge and the question: Parlez-vous anglais? (I'm proud to say that I can spout this question off in several different languages, and luckily most Europeans do indeed speak English!) After a few bottles of wine, the language barrier was hardly noticeable (slurring actually sounds the same in French!), and we managed to swap stories about life in other places. What a slice of local flavor!

My most beloved place in the whole world is: My grandparents place in Texas. It’s a 10-acre oasis in between two sprawling cities: Dallas and Fort Worth. A creek runs through their enormous backyard, where Granddad built a deck over the water. The entire place is shrouded with all types of trees (mainly pecan), blocking the Texas sun in the summer. Dusk is the best time to sit on the deck, drink a glass of ice tea and watch baby raccoons from the spring litter surround their back porch as Gram feeds them bread (no lie!). There will be dozens of raccoons eating on any given night. In the fall, my family gathers in the courtyard in front of their house for an annual “weenie roast.” Granddad lights the bonfire, and we roast dogs and s'mores. Yes, y’all, we’re from Texas!

Favorite way to get around: Well, I’m not much of a driver. I get lost easily and my tires have never come across a curb they didn’t want to get to know a little better. But, I do enjoy cruising around and listening to music. That said, I much rather explore a place by foot (with my iPod in tow) for a more intimate encounter.

View that took my breath away: Coming from Texas (where the view is wide but there’s not much to see), scenes from my new home of San Francisco never fail to amaze me. The city is a pedestrian’s dream, but don’t forget to turn around and look behind you as you meander through its neighborhoods. You won’t realize it, but you’ll be at the tip-top of a hill and the ocean will suddenly seem to be at eye level. Take a drive through the Presidio and over the Golden Gate Bridge where even more stunning views await!

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