Travelocity Customer Bill of Rights
Travelocity Customer Bill of Rights

In other words...

We here at Travelocity believe that you deserve great travel experiences. That's why we created our own Travelocity Customer Bill of Rights and realigned our entire organization so that our products, policies and employees protect them. It's on the foundation of this work, strengthened by our commitment to continually get better at what we do, that we offer the Travelocity Guarantee.

The Travelocity Guarantee is our seal on your traveler rights, a promise to our customers that we'll do our utmost to take care of you - that when you book with Travelocity, 'you'll never roam alone.' This promise extends to your entire trip experience; it even includes a low price guarantee to assure that you're getting a great deal for the travel you want.

Travelocity Customer Bill of Rights

  • Travelocity Customer Bill of Rights: 4

    You have the right to a straightforward presentation of your options.


    We want you to choose the options that best suit you. If a hotel has rooms available, we won't lead you to believe that the hotel is sold out. We also won't subject you to impossible terms and conditions that make an offer hollow.
  • Travelocity Customer Bill of Rights: 5

    You have the right to find what you're looking for quickly and easily.


    That's why we redesigned our site for complete ease-of-use - so you can find that great last minute deal to Paris, or the best brunch in Salt Lake City (served in a 75 year-old trolley car diner tucked in the hills of Emigration Canyon).
  • Travelocity Customer Bill of Rights: 6

    You have the right to speak with someone and get help anytime.


    Call one of our knowledgeable representatives for help anytime at 888-872-8356 or 210-521-5871 (for international callers). We're here to help you 24/7.
  • Travelocity Customer Bill of Rights: 7

    You have the right to be inspired by your travel company.


    Like a well-traveled friend just back from a wine tour of Tuscany, we want to inspire you to see the world.
  • Travelocity Customer Bill of Rights: 1

    You have the right to book with a travel company that looks out for you, all trip long.


    Neither overbooked hotel, nor pool renovation, nor missing rental car, nor lost reservation should stand in the way of you and a smooth trip. That's why Travelocity Guarantees that everything about your booking will be right, or we'll work with our partners to make it right, right away. And that's why this guarantee means that we look out for you from the very moment you book with Travelocity.
  • Travelocity Customer Bill of Rights: 2

    You have the right to the best overall value in travel.


    Travel enriches your life when it's done right. We understand that on top of a guaranteed low price, travelers need useful, insider information, the security of reliable customer support, and control over the details that make a trip smooth, efficient, and truly great.
  • Travelocity Customer Bill of Rights: 3

    You have the right to unbiased information up front.


    That's why Travelocity was the first to offer objective travel ratings--not inflated ratings to sell you - and independent reviews where travelers share their experiences, both good and bad. It's also why we give you the full price of your rental car, including the taxes upfront with car TotalPriceSM.

These are your rights. Take advantage of them. Let nothing stand between you and them--except maybe a pair of nice sunglasses.