Travelocity Customer Bill of Rights
Travelocity Customer Bill of Rights

In other words...

In other words, we here at Travelocity.ca believe that you deserve great travel experiences-so strongly that we created our own Travelocity.ca Customer Bill of Rights. These rights are a promise to our customers that we're on your side--that when you book with Travelocity, "you'll never roam alone."

Not only does this promise cover the duration of any trip you book with us, it also means that we look out for you before you go! That's right, long before you pack and over-water your plants, if we learn of anything that might diminish the enjoyment of your trip, like a closed hotel pool or fitness center, we'll contact you* to help you make other arrangements.

This unique promise isn't a marketing ploy to win your business. We've taken serious steps to secure your traveller rights; we've realigned our entire organization so that our products, policies and employees support them. It's on the foundation of this work, strengthened by our commitment to continually get better at what we do, that we offer the Travelocity Guarantee.

You have the right to...

  • Travelocity Customer Bill of Rights: 4

    You have the right to a straightforward presentation of your options.


    We want you to choose the options that best suit you. If a hotel has rooms available, we won't lead you to believe that the hotel is sold out. We also won't subject you to impossible terms and conditions that make an offer hollow.
  • Travelocity Customer Bill of Rights: 5

    You have the right to find what you're looking for quickly and easily.


    That's why we made changes to our site to make it easier to find that great last minute deal to Paris, or the downtown car rental location closest to your hotel.
  • Travelocity Customer Bill of Rights: 6

    You have the right to speak with someone and get help anytime.


    Call one of our knowledgeable representatives at 800-457-8010 or 507-9149 (for international callers). We're here to help you 24/7.
    For all reservations, if something isn't right, you must call us during your trip to make it right, right away
  • Travelocity Customer Bill of Rights: 7

    You have the right to be inspired by your travel company.


    Like a well-travelled friend just back from a wine tour of Tuscany, we want to inspire you to see the world.
  • Travelocity Customer Bill of Rights: 1

    You have the right to book with a travel company that looks out for you, all trip long.


    Neither overbooked hotel, nor pool renovation, nor missing rental car, nor lost reservation should stand in the way of you and a smooth trip. That's why Travelocity.ca Guarantees* that everything about your booking will be right*, or we'll work with our partners to make it right, right away. And that's why this guarantee means that we look out for you from the very moment you book with Travelocity.ca.
  • Travelocity Customer Bill of Rights: 2

    You have the right to the best overall value in travel.


    Travel enriches your life when it's done right, and that takes a lot more than just securing a low price. We understand that on top of great pricing, travellers need useful, insider information, the security of reliable customer support, and control over the details that make a trip smooth, efficient, and truly great.
  • Travelocity Customer Bill of Rights: 3

    You have the right to unbiased information up front.


    That's why Travelocity.ca was the first to offer objective travel ratings--not inflated ratings to sell you--and independent reviews where travellers share their experiences, both good and bad. It's also why we give you the full price of your rental car, including the taxes upfront with car TotalPriceSM.

These are your rights. Take advantage of them. Let nothing stand between you and them--except maybe a pair of nice sunglasses.


Travelocity.ca
c/o Travelocity.com LP
11603 Crosswinds Way
San Antonio, Texas 78233
U.S.A.
*Pre-packaged Vacations may not be covered by the Travelocity Guarantee.