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"This is a good place in terms of location and cleanliness. The only issue I has was check in whereby I had to wait a while to check in. There was only ... " More

By a verified traveler on Sun 29 Oct 2023

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Hotel Description

Hyattsville guestrooms with free WiFi

In suburbs

You'll be within 3 miles (5 km) of NASA Visitor Center and 6 miles (10 km) of University of Maryland, College Park with a stay here. FedEx Field and Prince George's Sports and Learning Complex are also within 6 miles (10 km).

Business services

This hotel doesn't skimp on freebies - guests receive free WiFi and free self parking. Traveling on business? Take advantage of the 24-hour business center and onsite conference space. There's a gym on site, and a 24-hour front desk and a snack bar/deli are also provided.

Standard Double Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$79* Per night/room Apr 21 - Apr 22

Junior Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Exclusive Single Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Metro Points Hotel ratings based on 8 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Metro Points Hotel

Everyone (4) Couples (1) Family (3)
3 out of 5

Posted by on Apr 8, 2024

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Comment from Hotel Management

Apr 10, 2024 by Guest Relations Management

Hi Angel,Thank you for taking the time to provide feedback on your recent stay with us.We apologize for any inconveniences or shortcomings you experienced during your time at our hotel. It is disheartening to hear that we fell short of meeting your expectations, and we regret any discomfort or inconvenience caused.Our team strives to provide excellent service and support to our guests, and we hope that they were able to address and assist you with any issues that arose during your stay. We genuinely value your patronage and would be grateful for the opportunity to welcome you back in the future. We are committed to providing a far superior experience, and we would like the chance to demonstrate our dedication to your satisfaction.We sincerely hope to have the opportunity to provide you with a greatly improved stay in the future.

1 out of 5
Dirty hotel room

Posted by on Feb 19, 2024

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Comment from Hotel Management

Feb 20, 2024 by Guest Relations Management

Hi Charmaine,We apologize for the inconvenience and disappointment you experienced during your stay at our hotel. Maintaining a clean and comfortable environment for our guests is a top priority, and we regret that we did not meet your expectations in this regard.We take cleanliness very seriously, and we will investigate the matter thoroughly to address any lapses in our housekeeping procedures. Your feedback helps us identify areas for improvement, and we appreciate you bringing this to our attention.If you would like to provide more specific details about the cleanliness issues you encountered, please feel free to share them with us. We value your feedback and would like to address your concerns directly to ensure that they are appropriately resolved.Once again, we apologize for any inconvenience caused, and we hope to have the opportunity to make it up to you in the future and provide you with a more satisfactory experience.

5 out of 5

Posted by on Nov 19, 2023

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Comment from Hotel Management

Dec 10, 2023 by Manager

Hello Lori,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a fantastic experience with us. If there's anything further we can assist you with, please don't hesitate to reach out to us directly. We hope to welcome you back in the future for another wonderful stay.

5 out of 5
This is a good place in terms of location and cleanliness. The only issue I has was check in whereby I had to wait a while to check in. There was only one staff member working and it was a long wait for me.

Posted by on Oct 29, 2023

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Comment from Hotel Management

Oct 31, 2023 by Guest Relations Management

Hi Adaeze! We strive to give you a great experience, and we are pleased to learn that we were able to meet your expectations in cleanliness and convenience; though we regret to hear that you weren't thoroughly impressed with the wait time for our check in process. We hope that this will not deter you from enjoying our accommodations and services in the future. Thank you for choosing our hotel. We hope to see you again soon.

5 out of 5

Posted by on Sep 20, 2023

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Comment from Hotel Management

Oct 11, 2023 by Guest Relations Specialist

Hi Manard,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

5 out of 5

Posted by , from Cumberland on Aug 7, 2023

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Comment from Hotel Management

Aug 9, 2023 by Guest Relations Specialist

Hi Suzanne! We are very happy to discover that you had such a pleasant experience with us! It is always our ambition to give you a one-of-a-kind memorable experience. We hope you're looking forward to your next stay as much as we are!

4 out of 5
The fact they charge $100 hold is insane. The lady checking us in was too busy running her mouth about some dude and being called prejudice. Her attention was not on us at all. Train your staff better do that on your break or off the clock.

Posted by on Jul 18, 2023

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Comment from Hotel Management

Jul 18, 2023 by karla

Hello Heather!! We appreciate that you have taken the time to let us know how you perceived our accommodations.

2 out of 5
Was dirty and noisy.

Posted by on Oct 25, 2021

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Comment from Hotel Management

Oct 26, 2021 by Hotel Manager

Dear Guest, Thanks for your comments. I'm terribly sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. I'm disappointed that we could not satisfy you, and I hope you will try us again in the future. We're always working to make the guest experience better than ever before. Sincerely, Hotel Manager

Renovations + Closures

The following facilities are closed seasonally each year. They will be closed from October 4 to December 31:

  • Bar/Lounge
  • Business center
  • Fitness facilities

Property Features

There's a snack bar/deli on site. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and a meeting room. Event space at this hotel measures 6100 square feet (549 square meters) and includes conference space. A fitness center, a library, and a vending machine are also featured at the business-friendly Metro Points Hotel. Free self parking is available. The property offers extended parking privileges. This Hyattsville hotel is smoke free.

  • 197 guestrooms or units
  • 10 levels
  • 6100 sq ft of conference space
  • 549 sq m of conference space
  • Deli
  • Business center (24 hours)
  • Conference space
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Library
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Snack bar/deli

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Train station: Lanham Seabrook Station (3.9 km / 2.4 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Metro Points Hotel offers 197 accommodations with laptop-compatible safes and hair dryers. 32-inch flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Nearby Activities

Recreational amenities at the hotel include a fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 21 years old

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Cashless transactions are available

Safety features at this property include a fire extinguisher, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 21 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Car not required
  • Staff wears personal protective equipment
  • Security system
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Carbon monoxide detector
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: USD 50.00 (subject to availability)
  • Late check-out fee: USD 50.00 (subject to availability)
  • A kitchen/kitchenette is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Metro Points
  • Metro Points Hotel-Washington
  • Metro Points Hotel-Washington North
  • Metro Points Hotel-Washington North Hotel
  • Metro Points Hotel-Washington North Hotel New Carrollton
  • Metro Points Hotel-Washington North New Carrollton
  • Points Metro

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.