Ratings based on 85 Guest Reviews

Hear it directly from our travelers
4.0 out of 5
91% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.3 Room comfort
2.5 Hotel condition
Hear it directly from our travelers
4 out of 5
for Everyone
by A travelerfrom Seattle WA

Very nice enjoyed my stay

Posted Mar 23, 2015
The staff was very friendly the room was comfortable and clean. The location was perfect close to most attractions. I would most definitely stay again.
1 out of 5
by A travelerfrom Tampa, FL

Not So Clean

Posted Nov 17, 2014
Pros: Front Desk was pleasant and valet was good.
Cons: Keep the hotel clean and provided better pillows.
Location: Disney
Stayed here for 2 days while family came to visit from out of state and was unhappy with this hotel. 1. Guest left a bag of dirty diapers in the hall next door to me and was there when I checked in and was still there when I checked out. 2. Half eaten pizza box was left next to the elevator during my entire visit. 3. Rooms were very musty. 4. Beds were very uncomfortable and pillows were the size of airplane pillows. 5. Curtains in the room and hall were very dirty as if someone took chocolate syrup and wiped there hands on it. I have stayed at several hotels in the area for Disney and This is defiantly one hotel I will not go back to.
4 out of 5
by Simone123440677from Raleigh, NC

Nice hotel! Really high resort fees!

Posted Sep 6, 2013
I enjoyed staying at this hotel. The hotel room was clean but needed some updating. Overall this hotel was a nice place to stay. 
4 out of 5
by ktorgeyfrom South Dakota

Great Place to stay

Posted Jul 13, 2013
Great place to stay, if you don't want to stay at a Disney Resort. You get transportation to all the parks and Downtown Disney is right across the street. You get the extra Magic hours. The Market store in the hotel offers a wide range of food to choose from. There is bake goods, sandwiches, pizza, fruit, chips, cereal and ice cream to choose from. Johnny T's is a very good place to eat at the end of the day, if you want to have a drink with your meal. They also have TV's if you want to watch you favorite sport. My kids loved the pools. Staff was very friendly and helpful. I will stay here again on my next trip to Disney World.
4 out of 5
by Fertimlfrom Dothan, AL

Great staff & location, not thrilled with fees

Posted May 21, 2013
I was a little hesitant based on other reviews, but my family and I only needed a 1 night stay before our week long Disney trip so I took a chance. Front desk associate (I think his name was Patrick) was so nice! He upgraded our view to a Downtown Disney view room and was very pleasant to talk to. All the other staff members we encountered were very nice as well. There was an issue with our television right when we checked in so we called and within 10-15 minutes someone was there to fix it. Other reviews talked about the hotel showing it's age and yes if you're looking for signs of wear and tear you're going to see some minor things, but overall it was a nice room with plenty of space for my husband, me and our 10 month old. Walk to Downtown Disney was very nice. I was aware of the resort fee ahead of time and read another review that mentioned the parking fee, but those two do add up quickly so consider an additional $35 when doing your math or value you're getting when considering this hotel. I would stay here again and possibly consider it for a longer stay in the future if I could get a good nightly rate as I would hate to pay for the daily parking.
4 out of 5
by 3dayawayfrom Pennsylvania, USA

Comfortable, Clean + fast elevators!

Posted Apr 12, 2013
Pros: Close restaurants, Free Internet, close to parks
Cons: expensive
Great location across the street from Downtown Disney. Service, cleanliness and staff very good. We received a great deal on the rates, otherwise this would be an expensive place to stay. Restaurants and hotel store very expensive.
3 out of 5
by Ntxawmfrom Saint Paul, MN, USA

It was ok

Posted Feb 3, 2013
Pros: Close restaurants, Free Internet
It was good and clean. I would recommend it to a friend.
4 out of 5
by RonandDanfrom Galax, VA 24333, USA

The staff of this facility where very warm and inviting. Very professional staff! They even found us a fan!

Posted Jan 25, 2013
Pros: Close restaurants, Free Internet
Cons: Noisy
Hotel coffee service offered in hotel cafe, near the lobby was inadequately prepared for hotel guests. I waited 10 minutes for a cup of coffee and never did get one. The cafe was very uncomfortable as it had to be over 80 degree's in the cafe, no matter what time of day I visited. The only other observation that I did care for was the amount of hallway noise that could be heard in the room. If someone is talking in the hall you can hear every word, likewise if you are talking in your room every word can be heard out in the hallway. More privacy would be nice.
5 out of 5
by TravlinBug

This is a first class resort

Posted Jan 19, 2013
Great location for visiting Disney Parks. Great family resort. Hotel staff helpful and courteous. Beautiful pool area.
5 out of 5
by Fulifulifrom Guaynabo, Puerto Rico

Hilton Hotel is like home to me!

Posted Jan 16, 2013
Pros: Free Internet, Quiet
From the moment I checked in, the front desk were very polite and professional. The TV had a smal problem but the moment I called someone immediately was knocking on my door and fixed it in a jiffy. The bed was like sleeping on a cloud. Like I said it is like being home away from home. Thank you very much!