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5.0 out of 5

"The place is nice, Jorge made it better. The property needs urgent maintenance. The jets in the jacuzzi don`t work properly, there are many spots in t ... " More

By a verified traveler on Mon 17 Oct 2022

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Hotel Description

4-star adults-only inn with spa

In historical district

You'll find El Tepozteco National Park and Jardín Xolatlaco within 3 miles (5 km) of this inn. Also, Los Venaditos Waterfall is within 3 miles (5 km) and Artisan Market of Tepoztlán is within 6 miles (10 km).

Full-service spa, dining

A full-service spa, an outdoor pool, and a restaurant are all featured at this boutique inn. Enjoy the spa tub and free perks like full breakfast and free self parking. There's a bar/lounge on site, and a terrace and laundry facilities are also provided.

Junior Suite

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite (Master)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Boutique Casa Isabella ratings based on 1 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Hotel Boutique Casa Isabella

Family (1)
5 out of 5
The place is nice, Jorge made it better. The property needs urgent maintenance. The jets in the jacuzzi don`t work properly, there are many spots in the pool that have to be fixed and also some of the furniture needs replacement. Having the restroom inside the room, without a door is not a good idea.

Posted by on Oct 17, 2022

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About the Hotel Boutique Casa Isabella

Location Camino Real No. 2, Tepoztlán, MOR 62520

Property Features

Hotel Boutique Casa Isabella offers its guests a full-service spa, an outdoor pool, and a spa tub. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free manager's reception. WiFi is free in public spaces. A business center and a meeting room are available. A library, a terrace, and tour/ticket assistance are also featured at the eco-certified Hotel Boutique Casa Isabella. Free self parking is available. Smoking is allowed in designated areas at this Tuscan-style Tepoztlán inn.

  • 7 guestrooms or units
  • Full breakfast (free)
  • Manager's reception (free)
  • Deli
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Smoking in designated areas
  • Bar or lounge
  • 1 conference room
  • Dining venue

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Hotel Boutique Casa Isabella offers 7 air-conditioned accommodations with iPod docking stations and safes. A pillow menu is available. Flat-screen televisions come with satellite channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. This Tepoztlán inn provides complimentary wireless Internet access. Housekeeping is provided daily.

  • IPod dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Pillow options
  • Shower
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free full breakfast daily from 8 AM to noon. The inn hosts a free manager's reception on select days.

Onsite venue - This restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a spa tub are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals on site
  • Ziplining nearby

Spa Services

Guests can indulge in a pampering treatment at the inn's full-service spa. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and reflexology.

  • Reflexology
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible parking
  • Wheelchair accessible path of travel

Hotel Policies

Check-in

  • Check-in time starts at 3:30 PM
  • Check-in time ends at 9:00 PM
  • Minimum check-in age is: 15

Special check-in instructions:

The front desk is open daily from 8:00 AM - 9:00 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 7 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 8:00 AM - 9:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 7 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:30 AM

Payment types

Children and extra beds

  • Children younger than 14 are not allowed at this adults-only property. All guests 14 and older are welcome.
  • Rollaway/extra beds are available for MXN 800.0 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards

Safety features at this property include a fire extinguisher, a security system, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa and Mastercard. For guests' safety, the property includes a fire extinguisher, a security system, and a first aid kit in each accommodation.

  • Service animals are allowed
  • Front desk opens daily at 8:00 AM
  • Front desk closes daily at 9:00 PM
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Minimum guest age is 14
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: MXN 600 (subject to availability)
  • Late check-out fee: MXN 900 (subject to availability)
  • Rollaway bed fee: MXN 800.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Casa Isabella Hotel Boutique Tepoztlan
  • Casa Isabella Hotel Boutique
  • Casa Isabella Boutique Tepoztlan
  • Casa Isabella Boutique
  • Casa Isabella Tepoztlan
  • Casa Isabella Hotel Boutique
  • Hotel Boutique Casa Isabella Inn
  • Hotel Boutique Casa Isabella Tepoztlán
  • Hotel Boutique Casa Isabella Inn Tepoztlán

You should know

  • This is an adults-only property and guests under 14 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.

Awards & Affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • EarthCheck
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.