"One of the best hotel stays I have ever had."
My stay at this hotel was one of the best I have ever had, including stays at destination resorts. The facility is very clean and well maintained (it is only a couple of years old). They have the most friendly and helpful staff I have ever encountered at a hotel. I was actually somewhat amazed. My experience of late has been that staffs seem to act as if they are doing you a favor to let you stay, not treating you as a customer, let alone a potential repeat customer. Every employee I encountered, from housekeeping to the general manager, was polite and greeted me with a smile. I stayed with my 5 year old son and he loved the pool. There was a fair amount of other families with children staying with whom he could make friends and play. All areas of the room, bathroom and kitchen included, were clean. The supplied dishes and cookware appeared new. I got a good deal on this stay, but the meals really made it a good value. Although a self service continental breakfast was expected, it was really almost a full service hot meal. Here again the staff shined, making our waffles and bringing items to our table. Waffles, eggs, cereals, fruit, yogurt, meats, potatoes, pastries, breads and more. On top of that, they do social event meals two nights a week. We had a great cheeseburger cookout! The location is also excellent, especially if you are a Rangers or Royals fan. Almost everything you can think of is a very short drive away, although nothing is in walking distance, except the library and city water park across the street ( and the Rangers/Royals Spring training facility). If you need to stay in Surprise, I highly recommend this place.
LeavinCleve from Cleveland, Ohio