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Holiday Inn Express Surprise, an IHG Hotel

2.5 star property
Enjoy free breakfast at this Surprise hotel

Choose dates to view prices

Holiday Inn Express Surprise, an IHG Hotel

Photo gallery for Holiday Inn Express Surprise, an IHG Hotel

Exterior
Outdoor pool, open 6 AM to 10 PM, sun loungers
In-room safe, desk, blackout drapes, iron/ironing board
Free daily buffet breakfast
Exterior

Overview of Holiday Inn Express Surprise, an IHG Hotel

Reviews
9.4

Exceptional

Popular amenities

  • Hot TubHot TubHot Tub
  • Breakfast includedBreakfast includedBreakfast included
  • PoolPoolPool
  • Parking included
  • Free WiFiFree WiFiFree WiFi
  • LaundryLaundryLaundry

Explore the neighborhood

Map
16540 N Bullard Ave, Surprise, AZ, 85374
  • Popular LocationSurprise Stadium7 min walk
  • Popular LocationRaising Cane's Chicken Fingers15 min walk
  • Popular LocationIn-N-Out Burger17 min walk
  • Popular LocationSun Village Golf Course2 min drive

Room options

View all photos for Standard Room

In-room safe, desk, blackout drapes, iron/ironing board

Standard Room

  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds

In-room safe, desk, blackout drapes, iron/ironing board

Suite, 2 Queen Beds

  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Roll-In Shower)

In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Accessible (Roll-In Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Accessible (Mobility)

Standard Room, Accessible (Mobility) | In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, Accessible (Mobility)

  • Sleeps 4
  • 2 Double Beds OR 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Mobility)

In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Accessible (Mobility)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | In-room safe, desk, blackout drapes, iron/ironing board

Suite, 1 King Bed

  • Sleeps 4
  • 1 King Bed

About the neighborhood

Surprise

In Surprise .You'll be within half a mile (1 km) of Surprise Stadium and 2 miles (3 km) of Sun Village Golf Course with a stay here. Banner Del E Webb Medical Center and Destiny Springs Healthcare are also within 3 miles (5 km).

What's nearby

  • Surprise Stadium - 7 min walk
  • Wildlife World Zoo and Aquarium - 12 min drive
  • Luke Air Force Base - 13 min drive
  • State Farm Stadium - 19 min drive
  • Westgate Entertainment District - 19 min drive

Getting around

  • Phoenix Sky Harbor Intl. Airport (PHX) - 47 min drive

Restaurants

  • In-N-Out Burger - 17 min walk
  • Raising Cane's Chicken Fingers - 15 min walk
  • Dutch Bros Coffee - 3 min drive
  • Sonic Drive-In - 3 min drive
  • Red Robin Gourmet Burgers - 2 min drive

About this property

Holiday Inn Express Surprise, an IHG Hotel

Enjoy free breakfast at this Surprise hotel
Holiday Inn Express Surprise, an IHG Hotel offers its guests an outdoor pool, a spa tub, and a 24-hour fitness center. There's a snack bar/deli on site. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

A business center and a meeting room are available. Event space at this hotel measures 581 square feet (54 square meters) and includes conference space. Multilingual staff, gift shops/newsstands, and concierge services are also featured at the business-friendly Holiday Inn Express Surprise, an IHG Hotel. Free self parking is available.

This Surprise hotel is smoke free.

  • 115 guestrooms or units
  • 4 levels
  • 581 sq ft of conference space
  • 54 sq m of conference space
  • Buffet breakfast (free)
  • Deli
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • No smoking on site
  • Water dispenser
Holiday Inn Express Surprise, an IHG Hotel offers 115 air-conditioned accommodations with MP3 docking stations and safes. 32-inch LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Languages

English, Spanish

Property amenities

Family friendly

  • Free crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 6:30 AM–9:30 AM on weekdays and 7:00 AM–10:00 AM on weekends
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Outdoor pool
  • Spa tub
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

Room amenities

Entertainment

  • 32-inch LCD TV with premium cable channels
  • MP3 dock

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

We should mention

  • Pool access available from 6 AM to 10 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Hotel Surprise
Holiday Inn Express Surprise
Holiday Inn Express Surprise Hotel Surprise
Holiday Inn Express Surprise Hotel
Holiday Inn Surprise
Holiday Inn Surprise
Surprise Holiday Inn
Surprise Holiday Inn

Frequently asked questions

How close is Holiday Inn Express Surprise, an IHG Hotel to the airport?

Holiday Inn Express Surprise, an IHG Hotel is 20.4 mi (31-min drive) away from the Phoenix Deer Valley Airport (DVT) airport, the closest popular airport to the property.

How much does it cost to stay at Holiday Inn Express Surprise, an IHG Hotel?

As of Apr 19, 2024, prices found for a 1-night stay for 2 adults at Holiday Inn Express Surprise, an IHG Hotel on May 5, 2024 start from $87.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Holiday Inn Express Surprise, an IHG Hotel have an airport shuttle?

Airport shuttle services are not available at Holiday Inn Express Surprise, an IHG Hotel.

Does Holiday Inn Express Surprise, an IHG Hotel offer free breakfast?

Holiday Inn Express Surprise, an IHG Hotel offers free buffet breakfast on weekdays between 6:30 AM and 9:30 AM and weekends between 7:00 AM and 10:00 AM.

Is there a casino at Holiday Inn Express Surprise, an IHG Hotel?

No, there is no casino at this hotel, but Desert Diamond Casino - West Valley (18-min drive) is nearby.

What time is check-in at Holiday Inn Express Surprise, an IHG Hotel?

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM.

Is there free parking at Holiday Inn Express Surprise, an IHG Hotel?

This hotel offers free self parking.

Does Holiday Inn Express Surprise, an IHG Hotel have a pool?

Holiday Inn Express Surprise, an IHG Hotel features an outdoor pool. Guests can enjoy pool access from 6 AM to 10 PM.

Does Holiday Inn Express Surprise, an IHG Hotel have a spa?

There are no spa services available at this hotel.

How close is Holiday Inn Express Surprise, an IHG Hotel to downtown Surprise?

Holiday Inn Express Surprise, an IHG Hotel is 0.6 mi away from Surprise.

Holiday Inn Express Surprise, an IHG Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 719 out of 1001 reviews" "
Rating 8 - Good. 211 out of 1001 reviews" "
Rating 6 - Okay. 39 out of 1001 reviews" "
Rating 4 - Poor. 17 out of 1001 reviews" "
Rating 2 - Terrible. 15 out of 1001 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

6/10 Okay

Elsa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like the $75.00 per night for incidentals as this was not communicated to me upon check in. It was only after i checked my credit card statement was i made aware of the $600.00 hold (i.e 8 nights). This info should be placed on the website or promptly communicated to the guests. I will update again depending upon how soon the hold is released on my c/c
Stayed 8 nights in Jan 2024

2/10 Terrible

CHRISTY

Stayed 2 nights in Nov 2023

10/10 Excellent

Violet

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

michael

Stayed 1 night in Jan 2024

10/10 Excellent

Scott

Stayed 2 nights in Jan 2024

10/10 Excellent

James

Stayed 1 night in Jan 2024

10/10 Excellent

KELLI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

4/10 Poor

E. Jackson

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Shower was poor quality with no hot water. Other items are in fair condition. This location definitely needs an update.
Stayed 1 night in Jan 2024

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Nathan

Liked: Cleanliness, staff & service, room comfort
The bathroom had patches from some damage areas. The shower leaked. The blow dryer didn’t work. The service was great! We enjoyed the breakfast.
Stayed 2 nights in Dec 2023