Skip to main content
Beginning of main content

Enter dates to see availability

Hotel Description

Family-friendly stay near Tunjungan Plaza

Wonokromo stay

Within a 10-minute walk of this Wonokromo hotel, you'll find Surabaya Zoo and Monument Of Suroboyo. Taman Bungkul and Mpu Tantular Museum are also within half a mile (1 km).

Family-friendly fun

This hotel doesn't skimp on freebies - guests receive free WiFi and free self parking. Families will appreciate the playground and onsite laundry facilities. Traveling on business? Take advantage of the laundry service and airport shuttle.

Superior King Garden View

Bed Count 1 King Bed Maximum Occupancy 2 Max
$25* Per night/room Mar 31 - Apr 1

Superior Twin Pool View

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Superior Twin Pool Terrace

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Superior Twin Garden View

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Superior King Pool View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior King Pool Terrace

Bed Count 1 King Bed Maximum Occupancy 2 Max

About the Novotel Surabaya Hotel & Suites

Location Jalan Ngagel No 173-175, Surabaya, East Java 60246

Property Features

There's a restaurant on site. A computer station is on site and WiFi is free in public spaces. There are 2 meeting rooms available. An airport shuttle (available 24 hours) is available for a fee. A terrace, tour/ticket assistance, and barbecue grills are also featured at the family-friendly Grand Tropic Suites Hotel Surabaya. The hotel can provide concierge services and wedding services. Free self parking is available. Smoking is allowed in designated areas at this Surabaya hotel.

  • 215 guestrooms or units
  • Built in 1995
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Computer for guest use
  • Newspapers in lobby (free)
  • Smoking in designated areas
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts - 1
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , High-speed internet access

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Surabaya Gubeng Station (4.1 km / 2.5 mi)
  • Metro station: Wonokromo Station (1 km / 0.6 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Grand Tropic Suites Hotel Surabaya offers 215 air-conditioned accommodations with safes and complimentary bottled water. Premium cable television is provided. Bathrooms include slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Slippers
  • Toiletries (free)
  • Telephone
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Wardrobe or closet
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy buffet breakfast daily.

Janggala Restaurant - Onsite restaurant. Guests can enjoy alfresco dining (weather permitting).

Room service (during limited hours) is available.

Nearby Activities

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals on site
  • Playground on site

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.

Grand Tropic Suites Hotel Surabaya offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 15 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

This property uses geothermal energy, plus a grey water recycling system

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards, and cash. This property uses geothermal energy, plus a grey water recycling system. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • Grey water recycling system
  • Sustainability/community reinvestment (10% revenue or more)
  • Guest education on local ecosystems and culture
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 15
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Debit cards
  • Renewable energy source - geothermal

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately IDR 160000 for adults and IDR 80000 for children
  • Airport shuttle fee: IDR 286000 per vehicle (one way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Novotel Surabaya
  • Hotel Surabaya
  • Novotel Hotel Surabaya
  • Novotel Surabaya
  • Novotel Surabaya Hotel
  • Surabaya Novotel
  • Novotel Surabaya Hotel And Suites Java
  • Novotel Surabaya Hotel Surabaya
  • Grand Tropic Suites Surabaya
  • Novotel Surabaya Hotel Suites
  • Grand Tropic Suites Hotel Surabaya Hotel
  • Grand Tropic Suites Hotel Surabaya Surabaya
  • Grand Tropic Suites Hotel Surabaya Hotel Surabaya

You should know

  • Children 15 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
url importing http://www.travelocity.com/Surabaya-Hotels-Grand-Tropic-Suites-Hotel-Surabaya.h3185-p2.Hotel-Reviews?rm1=a2&
There was an error importing /Surabaya-Hotels-Grand-Tropic-Suites-Hotel-Surabaya.h3185-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.travelocity.com/Surabaya-Hotels-Grand-Tropic-Suites-Hotel-Surabaya.h3185-p2.Hotel-Reviews?rm1=a2&

Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.