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HoteLumiere at the Arch

4-star property
999 N. 2nd St., St. Louis, MO 1-855-201-7819
3.0 out of 5
See all 16 travelocity Reviews

"Close to the Arch and events we were going to. " More

By a verified traveler on Fri 12 Apr 2024

Points Of Interest

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Hotel Description

4-star hotel near Gateway Arch

Downtown St. Louis stay

Within a 10-minute walk of this Downtown St. Louis hotel, you'll find Mississippi River and Dome at America’s Center. Also, Gateway Arch is within half a mile (1 km) and Busch Stadium is within 2 miles (3 km).

Casino, coffee shop

This hotel features a casino and 3 restaurants. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. A coffee shop, express check-out, and luggage storage are also on offer.

HoteLumiere Deluxe, King Non-Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$110* Per night/room May 20 - May 21

HoteLumiere Superior Suite, 1 King Bed (Corner)

Bed Count 1 King Bed Maximum Occupancy 2 Max

HoteLumiere Premium, 2 Queen Non-Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

HoteLumiere Premium, King Non-Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

HoteLumiere Deluxe, 2 Queen Non-Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

HoteLumiere at the Arch ratings based on 16 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for HoteLumiere at the Arch

Everyone (8) Couples (3) Family (4)
3 out of 5
Close to the Arch and events we were going to.

Posted by on Apr 12, 2024

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2 out of 5
Front door was locked when we got here. Could not get in to check in. Desk clerk ignored our knocks. Had to wait outside til another guest with key let us in. Room A/C did not cool the room. The two elevators in the lobby did not work.

Posted by , from OKLAHOMA CITY on Jul 11, 2023

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Comment from Hotel Management

Jul 12, 2023 by Front Office Manager

Thank you for staying with us. I am sorry to hear of the challenges during your stay and that staff did not acknowledge you when you arrived. We had a malfunction with our chillers which caused the AC not to cool the rooms. We apologize for the challenges this caused you. Yours in hospitality

2 out of 5
Checkin line was out the door, only two people checking in, but otherwise it was great.

Posted by on Jul 7, 2023

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Comment from Hotel Management

Jul 8, 2023 by Front Office Manager

Thank you for staying with us and sharing your experience. I am sorry that your arrival experience was a challenge and the line at the Front Desk, but glad everything else worked out ok. Thank you for your feedback. Yours in hospitality

4 out of 5
Great

Posted by on Aug 5, 2022

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Comment from Hotel Management

Aug 5, 2022 by Front Office Manager

Thank you for choosing HoteLumiere during your visit in St. Louis and for sharing with us and other travelers your kind opinion about our hotel and our staff. Yours in hospitality

4 out of 5
At checkin, Johnny and Kitty were great. Throughout, Oscar was extremely helpful. All were very professional and informative

Posted by on Aug 5, 2022

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Comment from Hotel Management

Aug 5, 2022 by Front Office Manager

Thank you for choosing to stay at HoteLumiere during your visit in St. Louis. We are very excited to hear that we met your expectations for a property like ours and that our staff made all the difference during your stay. Thank you for sharing your experience with us. Yours in hospitality

4 out of 5
I liked the walkway to the casino for returning to hotel late at night. I liked the proximity to casino and 4 seasons. It was a problem that they only have room coffee pot for coffee which wasn't good. They should have coffee in the lobby and maybe muffins.

Posted by , from LANSDALE on Jun 27, 2022

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Comment from Hotel Management

Jun 27, 2022 by Front Office Manager

Thank you Shirley for staying at HoteLumiere and thank you for sharing your experience. Happy to see that you were happy with our property, we understand and know the need for a good coffee in the morning. The casino and hotel are working together toward finding a solution to this matter. Yours in hospitality

2 out of 5
The Hotel was nice in many ways, however a defective card reader had me locked out of the room which already contained my belongings. The on call tech was able to open the door only to fail after I left the room a 2nd time. The Staff kindly made another room available considering it was already 3am

Posted by on Mar 7, 2022

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Comment from Hotel Management

Mar 7, 2022 by Front Office Manager

Dear Gino, thank you so much for staying with us and sharing your experience. I am sorry to hear that we did not meet your expectations for a property like ours. Glad to hear that staff was able to find an alternative at that our of the night. We are reviewing the issue with the room lock and we will make the necessary improvements to it. Yours in hospitality

4 out of 5
Love that it’s attached to the casino. Didn’t like paying resort fees when both the pool and hot tub were closed. Also no bar open downstairs either. I do know due to covid there are restrictions but if you don’t offer the amenities you shouldn’t charge.

Posted by on Jun 16, 2021

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Comment from Hotel Management

Jun 17, 2021 by Front Office Manager

We’re sorry to hear your stay did not meet your expectations. We will address these concerns with the proper departments. Thank you for letting us know, we appreciate the feedback.

3 out of 5
The property was a bit run down and smelled of stale cigarettes in the common areas and in the hallways of the guest rooms. There was a red handprint on the side of our mattress (blood?) and our bathroom looked unclean (walls and light switch had visible staining).

Posted by , from Chicago on Feb 25, 2020

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Comment from Hotel Management

Feb 25, 2020 by Jas

We’re sorry to hear your stay did not meet your expectations. We will address these concerns with the proper departments. Thank you for letting us know, we appreciate the feedback.

5 out of 5

Posted by on Jan 13, 2020

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Comment from Hotel Management

Jan 14, 2020 by Jas

We’re sorry to hear you didn’t enjoy your stay, thank you for letting us know.

About the HoteLumiere at the Arch

Location 999 N. 2nd St., St. Louis, MO 63102

Property Features

There are 3 restaurants on site, along with a coffee shop/café. WiFi is free in public spaces. Business amenities include a 24-hour business center and meeting rooms. Event space at this hotel measures 8000 square feet (743 square meters) and includes conference space. A casino, a vending machine, and gift shops/newsstands are also featured at the business-friendly HoteLumiere at the Arch. Smoking is allowed in designated areas at this 4-star St. Louis hotel.

  • 294 guestrooms or units
  • 8 levels
  • 3 dining venues
  • Meeting rooms
  • 8000 sq ft of conference space
  • 743 sq m of conference space
  • Casino
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Wedding services available
  • Gift shop
  • ATM
  • Onsite shopping
  • Elevator
  • Smoking in designated areas
  • Coffee shop

Family Friendly Amenities

  • Separate living room
  • Free WiFi

Internet

Available in all rooms: Free WiFi , Internet access (surcharge)

Available in some public areas: Free WiFi , Internet access - wireless , Internet access in public areas - high speed , Internet access in public areas - surcharge

Parking

Self parking (surcharge)

Transport

  • Train station: St. Louis Gateway Station (7.4 km / 4.6 mi)
  • Metro station: Arch Lacledes Station (0.5 km / 0.3 mi)

Room Amenities

HoteLumiere at the Arch offers 294 accommodations with safes and coffee/tea makers. Accommodations offer separate sitting areas. Beds feature pillowtop mattresses. 42-inch flat-screen televisions come with cable channels. Bathrooms include showers and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

  • Separate bedroom
  • Sitting area
  • Pillowtop beds
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Shower
  • Housekeeping (on request)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

HoteLumiere at the Arch has 3 restaurants serving lunch and dinner.

Morton's Steakhouse - Onsite steakhouse. Open daily.

Riverfront Grill - This restaurant specializes in American cuisine. Open daily.

The Slice Pizzeria - This restaurant specializes in Italian cuisine and serves dinner only. Open select days.

Nearby Activities

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Bicycle rentals nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible parking
  • Wheelchair accessible path of travel

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

This property does not accept prepaid credit, debit, or gift cards at check-in for all bookings where payment for the stay will be made on site instead of at the time of booking, and for all purchases made on site, including incidentals.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Cashless transactions are available

Noise-free guestrooms cannot be guaranteed

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and debit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available.

  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Car required
  • Property does not require health documentation at check-in
  • Cashless transactions are available
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Masks are not compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Cash or credit card deposit required
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are not available
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay
  • Resort fee: USD 23.37 per accommodation, per night

The resort fee includes:

  • Business center/computer access
  • Parking

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • HoteLumiere Suites
  • HoteLumiere Suites Casino
  • HoteLumiere Suites Casino Hotel
  • HoteLumiere Suites Casino Hotel St. Louis
  • HoteLumiere Suites Casino St. Louis
  • HoteLumiere Arch Hotel St. Louis
  • HoteLumiere Arch Hotel
  • HoteLumiere Arch St. Louis
  • HoteLumiere at the Arch Hotel
  • HoteLumiere at the Arch St. Louis
  • HoteLumiere at the Arch Hotel St. Louis
  • HoteLumiere Suites Casino
  • Lumiere Place Casino Hotel
  • HoteLumiere at the Arch Hotel
  • HoteLumiere at the Arch St. Louis
  • HoteLumiere at the Arch Hotel St. Louis
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.