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4.4 out of 5

"Location was exactly where I needed to be. " More

By a verified traveler on Thu 06 Apr 2023

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Hotel Description

Boutique-style guestrooms with comfy beds

In suburbs

You'll be within 3 miles (5 km) of Southbury Clinic and 6 miles (10 km) of Hollow Park with a stay here. Pilgrim Mall Shopping Center and Lake Quassapaug are also within 6 miles (10 km).

9-hole golf course

This smoke-free hotel features a golf course, a full-service spa, and a gym. Enjoy the indoor pool and perks like free self parking and free WiFi. Enjoy the gym and unwind at the bar/lounge and poolside bar.

Standard Room, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 3 Max
$98* Per night/room Mar 31 - Apr 1

Standard Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Standard Room, 2 Double Beds, Accessible, Bathtub

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Heritage Hotel, Golf, Spa & Conference Center, BW Premier Collection ratings based on 10 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Heritage Hotel, Golf, Spa & Conference Center, BW Premier Collection

Everyone (4) Couples (1) Family (2)
3 out of 5
had a funny smell

Posted by , from ROCHESTER on May 18, 2023

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Comment from Hotel Management

May 24, 2023 by Heritage Hotel

Hello Betsy, we are so sorry you did not fully enjoy your stay with us. We appreciate your feedback, and will take this into consideration. We hope we can make up for this stay in the future.

5 out of 5
Location was exactly where I needed to be.

Posted by on Apr 6, 2023

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Comment from Hotel Management

Apr 11, 2023 by Heritage Hotel

Hello Lou, thank you for taking the time to leave a review. We are so glad you enjoyed your stay with us at the Heritage Hotel. We hope to have you again!

5 out of 5
Easy check in and out. Friendly staff.

Posted by on Feb 20, 2023

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Comment from Hotel Management

Feb 21, 2023 by Heritage Hotel

Hello Cheryl, thank you for taking the time to leave us a review. We are so glad you enjoyed your stay with us at the Heritage Hotel. We hope to have you again!

4 out of 5
Well kept!

Posted by , from Southbury on Feb 20, 2023

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Comment from Hotel Management

Feb 21, 2023 by Heritage Hotel

Hello Sonya, thank you for taking the time to leave us a review. We are so glad you enjoyed your stay with us at the Heritage Hotel. We hope to have you again!

5 out of 5

Posted by , from Old Town on Oct 14, 2022

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5 out of 5
Comfortable and quite rooms, friendly and helpful staff. Great place for a conference.

Posted by on Jul 21, 2019

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5 out of 5
Hot tub, pool, fitness room. All excellent. Location is great also.

Posted by on Mar 17, 2019

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5 out of 5

Very nice and clean hotel.

Pros: Pool and room were great!
Cons: Food could be a little hotter when ordering from room service. Amount of food for the price was excellent.
Location: Friendly's restaurant was convenient.
Very nice and clean hotel. Pool area was very nice as well. Ate at the Tavern restaurant in the hotel. Service and food was great. Would definitely stay again!

Posted by on Jul 30, 2018

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5 out of 5
Pros: Warm, friendly & cozy. Very accommodating staff. Comfortable, gracious place for a stay in Southbury. Fireplace is wonderful.
Cons: There was a dirty plate in the hallway, outside the room across from mine, for an entire day. That is a bad look. Otherwise, a great place to stay.
I have friends nearby, and need a clean, comfortable place to stay. Heritage fits the bill perfectly.

Posted by on Feb 20, 2018

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2 out of 5

OK welcome with inexperienced staff or so it appeared. They were busy doing other things rather than taking care of customers. However they were fri

Pros: Close restaurants, Free Internet
This hotel is located in a very attractive place. However, it is old and worned. Our windows did not close properly or at all. It was very noisey and made it difficult to get a good nights sleep. Right under my window (which could not be closed) there was a late night wedding party going on. When we got to our room we had one wash cloth, one small bar of soap and a very little toilet tissue which they did send up upon request. Due to this we did not take the chance to buy food in this location fearing similar problems. I would recommend that people go so place other than this one if there are choices which I did not have the time to check out.

Posted by on Oct 12, 2012

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About the Heritage Hotel, Golf, Spa & Conference Center, BW Premier Collection

Location 522 Heritage Rd, Southbury, CT 06488

Renovations + Closures

The following facilities are closed seasonally each year. They will be closed from January 1 to May 24:

  • One of the swimming pools

Property Features

Heritage Hotel, Golf, Spa & Conference Center, BW Premier Collection offers its guests a full-service spa, a golf course, and an outdoor tennis court. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Business amenities include a business center and meeting rooms. A computer station is on site and WiFi is free in public spaces. An indoor pool, a seasonal outdoor pool, and a health club are also featured at the boutique Heritage Hotel, Golf, Spa & Conference Center, BW Premier Collection. Free self parking is available. This Colonial Southbury hotel is smoke free.

  • 1 building
  • 163 guestrooms or units
  • 3 levels
  • Meeting rooms
  • Built in 1971
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Convenience store
  • Garden
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar by the pool

Family Friendly Amenities

  • Number of indoor pools - 1
  • Free WiFi
  • Outdoor tennis courts - 1
  • Grocery/convenience store
  • Arcade/game room
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Heritage Hotel, Golf, Spa & Conference Center, BW Premier Collection offers 163 air-conditioned accommodations with MP3 docking stations and laptop-compatible safes. Pillowtop beds feature premium bedding. 42-inch flat-screen televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested.

  • Pillowtop beds
  • MP3 dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 7:00 AM to 10:00 AM and on weekends from 8:00 AM to 11:00 AM.

The Tavern - This restaurant specializes in American cuisine and serves dinner only. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Guests can play rounds at the 9-hole golf course and enjoy other recreation facilities including an outdoor tennis court and a health club. An indoor pool, a seasonal outdoor pool, and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snowboarding nearby
  • Golf lessons on site
  • Downhill skiing nearby
  • Cross-country skiing nearby
  • Yoga classes/instruction on site
  • Pilates classes on site
  • Sledding nearby
  • Snow tubing nearby
  • Fitness classes on site
  • Basketball on site
  • Bicycle rentals on site
  • Hiking/biking trails nearby

Spa Services

The onsite spa has 5 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is open select days.

  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Number of treatment rooms 5
  • Couples treatment rooms
  • Sports massage
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 55 per accommodation, per stay
  • Only dogs and cats are allowed
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include a smoke detector

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and debit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Car required
  • Masks are compulsory at the property
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available for breakfast
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 8.00 per accommodation, per night

The resort fee includes:

  • Additional inclusions
  • Beach loungers
  • Business center/computer access
  • Faxes
  • Fitness center access
  • Health club access
  • In-room coffee
  • In-room safe
  • Newspaper
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 1–100 for adults, and USD 1–100 for children
  • Pet fee: USD 55 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Heritage Resort Southbury
  • Heritage Hotel Southbury
  • Heritage Southbury
  • Heritage Hotel BW Premier Collection Southbury
  • Heritage Hotel BW Premier Collection
  • Heritage BW Premier Collection Southbury
  • Heritage BW Premier Collection
  • Heritage Hotel Golf Spa BW Collection Southbury
  • Heritage Hotel Golf Spa BW Collection
  • Heritage Golf Spa BW Collection Southbury
  • Heritage Golf Spa BW Collection

You should know

  • The seasonal pool will open in May and close in September.
  • Pool access available from 6:00 AM to 10:00 PM.
  • Reservations are needed for golf tee times and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.