- Check-in time starts at 2:00 PM
- Check-in time ends at anytime
- Minimum check-in age is: 18
Special check-in instructions:
There is no front desk at this property. The check-in location differs from the property location. Check-in location: [Rydges Townsville - 23 Palmer Street, Townsville QLD 4810]. Guests can access their accommodation through a private entrance. For more details, please contact the property using the information on the booking confirmation.
Check-in for this hotel is based at The Rydges Southbank Townsville Hotel, located at 23 Palmer Street, South Townsville, Queensland, 4810.
This property does not have a front desk. The check-in location differs from the property location. To check in, guests will need to go to Rydges Townsville - 23 Palmer Street, Townsville QLD 4810
Guests can access their accommodation through a private entrance. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.
For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.
- Service animals are allowed
- Credit card pre-authorization
- Guest accommodation is not sealed after cleaning
- Electrostatic spray is not used for disinfection
- Cashless transactions are available
- Staff temperature checks are not conducted regularly
- Temperature checks are not available to guests
- Masks are not compulsory at the property
- Bed sheets and towels are washed at a temperature of at least 60°C/140°F
- Contactless food service / room service is available
- Commonly-touched surfaces are cleaned with disinfectant
- Reservation is not required for facilities onsite
- Property confirms they are implementing guest safety measures
- Property is cleaned with disinfectant
- Contactless check-out is not available
- Staff does not wear personal protective equipment
- Protective clothing is available to guests
- Mobile key entry is not available
- No front desk
- Debit cards not accepted
- Gloves are available to guests
- Food service has been amended for enhanced safety
- No shield between guests and staff in main contact areas
- Guests are provided with free hand sanitizer
- Property does not follow sanitization practices of any association
- Children stay free - maximum age 16
- Private entrance
- Social distancing measures are in place
- Contactless check-in is not available
- No rollaway/extra beds available
- Property confirms they are implementing enhanced cleaning measures
- Smoke detector
- Individually-wrapped food options are available
- Children stay free
- Individually-wrapped food options are available through room service
- Number of children who can stay free - 3
- No gap period between guest stays
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
- Fee for buffet breakfast: approximately AUD 27 for adults and AUD 15 for children
- Crib (infant bed) fee: AUD 30.0 per stay
- Credit card charges are subject to a surcharge of 1.18 percent
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
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