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Covent Garden Hotel, Firmdale Hotels

5-star property
10 Monmouth Street, London, England 1-855-201-7819
3.0 out of 5
See all 2 travelocity Reviews

"Everything about this hotel is done right...its central location, the luxurious, old world furnishings and fabrics, mixed in with some contemporary a ... " More

By a verified traveler on Tue 09 Jan 2018

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Hotel Description

5-star luxury hotel near Covent Garden Market

London City Centre stay

Within a 10-minute walk of this London City Centre hotel, you'll find Covent Garden Market and Leicester Square. The British Museum and Piccadilly Circus are also within half a mile (1 km).

Business services

This hotel features a restaurant, a 24-hour gym, and a bar/lounge. Traveling on business? Take advantage of the free WiFi in public areas, laundry service, and airport shuttle. Valet parking, limo/town car service, and a library are also offered.

Queen Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$499* Per night/room May 2 - May 3

Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 Bedroom, Terrace

Bed Count 1 King Bed Maximum Occupancy 4 Max

Superior Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Room (Four Poster)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Suite (Junior)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Covent Garden Hotel, Firmdale Hotels ratings based on 2 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Covent Garden Hotel, Firmdale Hotels

Couples (1)
5 out of 5

My absolute favorite London Hotel!

Pros: The warmth of the decor and excellent service. It's elegant and cute all at the same time.
Location: Amazing neighborhood with tons of unique boutiques and restaurants. You feel like you're in the middle of a Harry Potter book.
Everything about this hotel is done right...its central location, the luxurious, old world furnishings and fabrics, mixed in with some contemporary and whimsical decor. The food is excellent and the 2nd floor guests-only library bar and "honesty bar" is such an amazing oasis after a cold, rainy day sightseeing. Imagine a private old English library where you just push a button and a waiter magically arrives to attend to your every wish. Yes it's a real place and it's nestled in this hotel! They were kind enough to upgrade me a category and I had an amazing canopy bed and a small living room area. The room was just gorgeous and posh, without feeling overbearing like some 5 star hotels can. Everything about this property just feels like a warm hug from a rich cool aunt.

Posted by , from Los Angeles, CA on Jan 9, 2018

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Comment from Hotel Management

Jan 9, 2018 by Farid

Thank you for your feedback!

1 out of 5

Horrible experience, would never stay there ever again

It has been a week today since we got back from a 3 week trip to Europe, we stayed in six different hotels around Europe (Italy, Paris, South of France) and we received the best treatment ever, if a problem came to be during our hotel stays everything was well taken care of . We promised our kids to head up to London for two nights prior to our departure back to LA. The Covent Garden Hotel on Monmouth looks nice the room was nice but the staff awfull. The hotel staff was aware of the air conditioning not working in certain parts of the hotel including our room but did nothing to accommodate us. To our surprise our air conditioning did not work, when we did report our findings to the staff nothing was done to make our stay comfortable, my kids were truly disappointed and we were forced to sleep in a 90 F room all night literally a sauna. Again disappointed we brought up our concerns to the staff the following morning and I was told that everything was fixed and the ac was working. Huge lie the ac was not working and was never fixed, and I was upset, we complained at least 10 more times and finally got the manager who offered a different room with the same horrible conditions. So much for a manager.. Nothing was done to accommodate us not even a free night or an apology. We paid so much for two wonderful nights that turned out to be total nightmares. Never again. In Sorento we stayed at the Hilton( 3-4 stars ) and got way better treatment that the Covent Garden. What a way to ruin our last two nights in Europe, my family and I were quite disappointed to say the least. JC I can't seem to write them directly but if you could send them this e-mail that would be great

Posted by , from USA on Aug 28, 2012

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About the Covent Garden Hotel, Firmdale Hotels

Location 10 Monmouth Street, London, England WC2H 9HB

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Meeting rooms and limo/town car service are available. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Event space at this hotel measures 710 square feet (66 square meters) and includes conference space. A 24-hour fitness center, spa services, and a library are also featured at the luxury Covent Garden Hotel, Firmdale Hotels. Parking is available for a fee. This 5-star London hotel is smoke free.

  • 1 building
  • 58 guestrooms or units
  • 6 levels
  • Meeting rooms
  • 710 sq ft of conference space
  • 66 sq m of conference space
  • Built in 1996
  • Childcare (surcharge)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Computer for guest use
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi , Free wired internet , High-speed internet access

Available in some public areas: Free WiFi , Free wired internet , Internet access in public areas - high speed

Parking

Valet parking (surcharge)

Transport

  • Train station: Tottenham Court Road Station (0.7 km / 0.4 mi)
  • Metro station: Covent Garden Underground Station (0.3 km / 0.2 mi)
  • Property shuttles: Airport shuttle
  • Parking: Valet parking available for a surcharge

Room Amenities

Covent Garden Hotel, Firmdale Hotels offers 58 accommodations with DVD players and minibars. Each accommodation is individually furnished. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and safes. Hypo-allergenic bedding and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • DVD player
  • Luxury bedding
  • Hypo-allergenic bedding
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Iron and ironing board available
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 8 AM to 11 AM.

Brasserie Max - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Spa Services

Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms available. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy.

  • Number of treatment rooms 1
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Assistive listening devices available
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 78.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Contactless check-in and contactless check-out are available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Carbon monoxide detector
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards
  • Gap period enforced between guest stays - 48 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 28.50 for adults and GBP 28.50 for children
  • Valet parking fee: GBP 46 per day
  • Rollaway bed fee: GBP 78.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Covent Garden
  • Covent Garden Firmdale Hotels
  • Covent Garden Hotel London
  • Covent Garden London
  • Covent Hotel
  • Hotel Covent
  • Hotel Covent Garden
  • Hub By Premier Inn London Covent Garden Hotel England
  • Covent Hotel, Firmdale Hotels
  • Covent Garden Hotel, Firmdale Hotels Hotel
  • Covent Garden Hotel, Firmdale Hotels London
  • Covent Garden Hotel, Firmdale Hotels Hotel London

You should know

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.