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3.6 out of 5
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See all 14 travelocity Reviews

"the hallways smell, the rooms ok, try to get clean towels it was a joke none aval. at times. " More

By a verified traveler on Fri 09 Jun 2023

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Standard Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$56* Per night/room May 7 - May 8

Suite, 1 Queen Bed with Sofa bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking (Accessible Tub)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Suite, 1 Queen Bed, Accessible, Non Smoking (Roll-In Shower)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

MainStay Suites Chicago Schaumburg ratings based on 14 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for MainStay Suites Chicago Schaumburg

Everyone (9) Business (1) Family (2)
3 out of 5
the hallways smell, the rooms ok, try to get clean towels it was a joke none aval. at times.

Posted by on Jun 9, 2023

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Comment from Hotel Management

Jun 12, 2023 by Management

Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your current visit. We are an extended stay property with a full sizes kitchenet and pet friendly hotel. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

2 out of 5
For starters, I think people live here. The area, Schaumburg, is a safe suburb of Chicago. However, this place felt unsafe. Carpets were FILTHY. Hall trash overflowing. Unsavory characters hanging in front of the hotel all hours of the night, probably trying to get in since the doors lock after a certain time which should tell you all you need to know. I slept with one eye open prepared for a quick escape if necessary. I cancelled my reservation at another MainStay and just ate the $65 due to this experience.

Posted by on Jun 16, 2022

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Comment from Hotel Management

Jun 23, 2022 by Management

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We are also looking to renovate the property in the coming year and your feedback is appreciated. Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Schaumburg.

4 out of 5
Things around

Posted by on Mar 18, 2022

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Comment from Hotel Management

Mar 29, 2022 by Management

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests.

3 out of 5
Location

Posted by on Jul 13, 2021

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Comment from Hotel Management

Aug 3, 2021 by Management

Thank you for your review of our property. We hope you had an enjoyable stay.

1 out of 5
I did not like the dirti ess of our room. The counter was sticky, food still on it. Mold in the cofee msker, food still in the fridge from previous guests. Sticky stuff on carpet AND THE WORST IS THE BLOW DRYER BURNT UP WHOLE I WAS I USING IT. IT SPARKED AND BLEW SMOKE OUT THE BACK. COULD HAVE CAUGHT MY HAIR ON FIRE. I called the front desk and told them. They really said nothing, said they couldn't get me another cuz they are mounted to the wall... I WILL NEVER BE BACK TO THIS HOTEL AGAIN, NEITHER WILL MY FAMILY. with everything going on this year with Covid, i WOULD NOT EXPECT OUR ROOM TO BE DIRTY AT ALL. SHOULD BE CLEANER THAN SNY OTHER TOOM IVE EVER SEEN BEFORE. THAT CERTAINLY WAS NOT THE CASE

Posted by , from Machesney park on Nov 26, 2020

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Comment from Hotel Management

Jan 16, 2021 by Ely Andrews

Hello - Thank you for taking the time to complete our survey. I'm saddened to hear about the condition of your room and that we did not find a suitable resolve during your stay. I hope that in the future you give us another chance to earn back your business and see why so many of our guest have come to love our hotel. I'll surely pass along this information along to the and look forward to seeing you in the future. Kind regards, Ely Andrews

5 out of 5

Posted by on Aug 18, 2020

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4 out of 5
Great location - walking distance to a number of restaurants

Posted by , from Ohio on Jul 27, 2018

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Comment from Hotel Management

Jul 31, 2018 by Sharon

Hello Bill, Thank you very much for taking the time to review of our hotel here on Travelocity. We appreciate the great score and look forward to seeing you again soon.

3 out of 5

Get what u pay for

I decided not to spend extra money for "frills" on a recent business trip and booked a few nights here. Hotel staff nice, room nice. Internet impossible! Bed too short (I was in a double bed) and I'm 5'9". My feet hung off the end of the bed, luckily I was by myself so could sleep diagonally. I'm pretty sure the room was tidied up each day but the garbage was never emptied and it had rotting food in it. Breakfast was low quality- eggs were warm but I didn't trust the sausage-and supplies for bread, cereal, yoghurt were sparse or not quickly refilled on a Saturday morning. I probably would pay a little more for a good night's sleep. Scale of one to ten? 6.5 If ur pinching pennies, not a bad choice.

Posted by on Jun 12, 2017

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4 out of 5

Good for the price

Bed wasn't the most comfortable and the microwave was very dirty but other than that the room and staff were great.

Posted by on May 8, 2017

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2 out of 5

Smelly room, smelly room what are they feeding you

Pros: rooms that are suites, location
Cons: The common areas need to be cleaned up.
Location: Lots of things to do in the area
We liked the layout of the room as it was a suite with a kitchenette and the location is great. However the room had a strong odor to it. We kept the AC running the whole time thinking that would fix it but the smell never went away. As well, there was a large pile of garbage in the hallway and the stairwell was pretty dirty. Additionally, you could hear noise from other rooms through the walls.

Posted by , from edgar, wi on Aug 23, 2015

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Comment from Hotel Management

Oct 5, 2016 by George Harris

Thank you for your comments and feedback. Your message has been shared with the staff. We look forward to serving your needs in the future. Thank you.

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