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 Santa Cruz •1 Room
 Santa Cruz • 1 Room
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Holiday Inn Express Hotel & Suites Santa Cruz, an IHG Hotel

2.5-star property
1410 Ocean Street, Santa Cruz, CA 1-855-201-7819
3.3 out of 5
See all 21 travelocity Reviews

"Very nice clean updated hotel " More

By a verified traveler on Sat 05 Aug 2023

Points Of Interest

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Hotel Description

Hotel near Santa Cruz Beach Boardwalk in Santa Cruz

Westside Santa Cruz stay

Your stay at this Westside Santa Cruz hotel places you within 3 miles (5 km) of Santa Cruz Beach Boardwalk and Monterey Bay. Also, Ocean Street is within half a mile (1 km) and Pacific Avenue is within 2 miles (3 km).

Free breakfast

A sauna, self parking, and laundry facilities are featured at this hotel. Guests will appreciate free perks like full breakfast and WiFi in public areas. Express check-out, luggage storage, and free newspapers are also on offer.

Standard Room, 1 King Bed, Accessible (Mobility Tub)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$89* Per night/room Apr 28 - Apr 29

Suite, 1 Queen Bed with Sofa bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Accessible (Accessible Tub)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Holiday Inn Express Hotel & Suites Santa Cruz, an IHG Hotel ratings based on 21 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Holiday Inn Express Hotel & Suites Santa Cruz, an IHG Hotel

Everyone (6) Couples (1) Family (11)
1 out of 5
My checkin was at 3 but my room was not ready and was told twice to wait another 15-20 minutes. Then when we finally chose to downgrade the room because it still wasn’t ready, the room we got wasn’t that clean. The bathroom floor was dirty and the bathroom itself was dirty. The rooms need an upgrade and better cleaning/staff for what they charge. I give this place a 1.5 star.

Posted by on Apr 6, 2024

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Comment from Hotel Management

Apr 9, 2024 by management

Dear Valued Guest.I would like to apologize for the experience you encountered during your stay. We value you as a guest and thank you for taking the time to fill out our online survey. We always strive to improve your experience and we appreciate your time. The Holiday Inn Express, Santa Cruz, uses your feedback to adjust our service and amenities to improve our guest experience and with your help, we hope to do so. Again thank you for taking your time filling out the survey.Sincerely,Management

2 out of 5
Unable to change reservation with 4 days notice. Elevator not working. Difficult to handle stairs with luggage. Stove didn't work. Limited breakfast options.

Posted by , from WILMINGTON on Sep 8, 2023

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Comment from Hotel Management

Sep 9, 2023 by Dear Valued Guest. I would like to apologize for

Dear Valued Guest.I would like to apologize for the experience you encountered during your stay. We value you as a guest and thank you for taking the time to fill out our online survey. We always strive to improve your experience and we appreciate your time. The Holiday Inn Express, Santa Cruz, uses your feedback to adjust our service and amenities to improve our guest experience and with your help, we hope to do so. Again thank you for taking your time filling out the survey.

5 out of 5
Very nice clean updated hotel

Posted by on Aug 5, 2023

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Comment from Hotel Management

Aug 6, 2023 by management

Dear Ignacio, We value you as a guest and thank you for taking the time to fill out our online survey. We always strive to improve your experience and we appreciate your time. The Holiday Inn Express, Santa Cruz, uses your feedback to adjust our service and amenities to improve our guest experience and with your help, we hope to do so. Again thank you for taking your time filling out the survey.Sincerely,Management

1 out of 5
Holiday Inn Hotel canceled our reservation without noticing us for not come in by 2am which policy we were not informed ahead of the time. After I had phone conversation with reservation service, i was told to be informed for further resolution. Nothing came from them rest of the day. Holiday inn hotel also turned away other customers for the same reason which I think is unethical to book twice with one room. We had to book in other hotels. We are paying for a room from 3pm - 12pm, not 3pm - 2 am.

Posted by on Jun 17, 2023

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Comment from Hotel Management

Jun 28, 2023 by management

Dear Yahnghui,I would like to apologize for the experience you encountered during your stay. Did you by any chance contact the hotel to tell them you were going to be arriving late? After 2 am is when they have to turn the day over and reservations are no longer valid for the day before. We value you as a guest and thank you for taking the time to fill out our online survey. We always strive to improve your experience and we appreciate your time. The Holiday Inn Express, Santa Cruz, uses your feedback to adjust our service and amenities to improve our guest experience and with your help, we hope to do so. Again thank you for taking your time filling out the survey.Sincerely,Management

5 out of 5

Posted by on May 12, 2023

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Comment from Hotel Management

Jun 13, 2023 by management

Dear Amy, We value you as a guest and thank you for taking the time to fill out our online survey. We always strive to improve your experience and we appreciate your time. The Holiday Inn Express, Santa Cruz, uses your feedback to adjust our service and amenities to improve our guest experience and with your help, we hope to do so. Again thank you for taking your time filling out the survey.Sincerely,Management

4 out of 5
There's a doughnut or bagel under the couch bed.

Posted by on Jun 8, 2022

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Comment from Hotel Management

Jun 22, 2022 by management

Dear Elizer, I would like to apologize for the experience you encountered during your stay. We value you as a guest and thank you for taking the time to fill out our online survey. We always strive to improve your experience and we appreciate your time. The Holiday Inn Express, Santa Cruz, uses your feedback to adjust our service and amenities to improve our guest experience and with your help, we hope to do so. Again thank you for taking your time filling out the survey. Sincerely, Management

5 out of 5

Posted by on Jun 2, 2022

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5 out of 5
The facility was clean and quiet.

Posted by on Apr 3, 2022

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Comment from Hotel Management

Apr 4, 2022 by management

Dear Sebastian, We value you as a guest and thank you for taking the time to fill out our online survey. We always strive to improve your experience and we appreciate your time. The Holiday Inn Express, Santa Cruz, uses your feedback to adjust our service and amenities to improve our guest experience and with your help, we hope to do so. Again thank you for taking your time filling out the survey. Sincerely, Management

5 out of 5
Very clean and quiet. Breakfast was yummy. And we loved the shampoo and conditioner set up! Really cool! .

Posted by on Mar 22, 2022

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Comment from Hotel Management

Mar 22, 2022 by management

Dear Tricia, We value you as a guest and thank you for taking the time to fill out our online survey. We always strive to improve your experience and we appreciate your time. The Holiday Inn Express, Santa Cruz, uses your feedback to adjust our service and amenities to improve our guest experience and with your help, we hope to do so. Again thank you for taking your time filling out the survey. Sincerely, Management

4 out of 5
Like Break Fast service. Did not like the parking charges were on internet $7 & charged $10. Paying $3 more is not a problem but what is on the website should have charge the same.

Posted by on Oct 1, 2021

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Comment from Hotel Management

Oct 5, 2021 by management

Dear Mohammed, I would like to apologize for the experience you encountered during your stay. Unfortunately when you book through a third party, they don't always have all the correct information about the property. It is always best to book directly through us. We value as a guest and thank you for taking the time to fill out our online survey. We always strive to better your experience and we appreciate your time. The Holiday Inn Express, Santa Cruz, uses your feedback to adjust our service and amenities to improve our guest experience and with your help, we hope to do so. Again thank you for taking your tie filing out the survey. Sincerely, Management

About the Holiday Inn Express Hotel & Suites Santa Cruz, an IHG Hotel

Location 1410 Ocean Street, Santa Cruz, CA 95060

Property Features

Free breakfast is available daily. WiFi is free in public spaces. A sauna, a vending machine, and multilingual staff are also featured at Holiday Inn Express Hotel & Suites Santa Cruz, an IHG Hotel. For a fee, parking is available. This Santa Cruz hotel is smoke free.

  • 100 guestrooms or units
  • 3 levels
  • Full breakfast (free)
  • Charging station for electric cars
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Newspapers in lobby (free)
  • No smoking on site
  • Water dispenser

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave (on request)

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Parking: Self parking available for a surcharge

Room Amenities

Holiday Inn Express Hotel & Suites Santa Cruz, an IHG Hotel offers 100 air-conditioned accommodations with coffee/tea makers and hair dryers. LCD televisions come with cable channels. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Microwaves and change of towels can be requested. Housekeeping is provided on request.

  • LCD television
  • Cable channels
  • Refrigerator
  • Microwave available
  • Coffee maker
  • Housekeeping (on request)
  • Local calls (free)
  • Hair dryer
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Toothbrush and toothpaste available
  • Change of towels (on request)

Food & Drink

Guests are served free full breakfast daily.

Nearby Activities

Recreational amenities at the hotel include a sauna.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible lounge
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Guests will receive an email 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Cashless transactions are available

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

  • Property follows sanitization practices of COVID-19 Guidelines (CDC)
  • Property follows sanitization practices of CovidClean (Safehotels - global expert)
  • Property follows sanitization practices of COVID-19 Guidelines (WHO)
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Debit cards not accepted
  • Staffed front desk
  • Guest will receive an email before arrival 24 hours
  • LGBTQ friendly
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation might be required for some facilities onsite
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Guests will receive an email with special check-in instructions
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self parking fee: USD 10 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Express Hotel Santa Cruz
  • Holiday Inn Express Santa Cruz
  • Holiday Inn Express Hotel Suites Santa Cruz
  • Inn Express Santa Cruz
  • Holiday Inn Express Hotel Suites Santa Cruz
  • Holiday Inn Express Hotel Suites Santa Cruz an IHG Hotel
  • "Holiday Inn Express Hotel Suites Santa Cruz an IHG Hotel"

You should know

  • Pool access available from 7:00 AM to 10:00 PM.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.