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"Too much pool noise too late at night. no real access to a store easily for simple things.. " More

By a verified traveler on Tue 31 Aug 2021

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Hotel Description

4-star beachfront hotel near Cabrillo National Monument

Beachside getaway

Your stay at this Point Loma hotel places you within 6 miles (10 km) of Old Town San Diego State Park and Cabrillo National Monument. USS Midway Museum and Seaport Village are also within 6 miles (10 km).

Poolside dining

This eco-certified hotel features a private beach, a full-service spa, and a marina. Relax with beach cabanas, sun loungers, and beach umbrellas. Enjoy the 2 outdoor pools and perks like free WiFi.

Deluxe Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$221* Per night/room Apr 15 - Apr 16

Junior Suite, 1 King Bed, Marina View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite, 2 Queen Beds, View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, View (Bay)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Junior Suite, 1 King Bed, View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, View (Bay)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Kona Kai San Diego ratings based on 28 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Kona Kai San Diego

Everyone (14) Couples (8) Family (6)
1 out of 5
Room is not clean Found a dead cockroach and spiders at the corners .so many insects We get bit over 6 times We left the hotel immediately the next day early morning

Posted by on Sep 12, 2023

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Comment from Hotel Management

Sep 15, 2023 by Scott

Dear Guest,I am not only extremely surprised (as we have never observed or have had such concerns shared with us in the past), but am truly disappointed that we fell short of your expectations.Clearly and without fail, your experience was very much the exception and not the rule.If there is anything I can do to regain your trust in hopes of you giving us another try, please reach out to me directly at the resort. Unfortunately, on this review platform I am unable to provide direct contact information without my response being rejected.With sincere regards in hospitality, I remain at your service.Scott OstranderGeneral ManagerKona Kai San Diego

1 out of 5
Totally misleading advertisement of the property. It is totally outdated. Rooms are very small. The windows and sliding doors are not sound proof at all. They Gad a wedding sirve outside our room and you can hear the loud music. Rooms are old. Repainted but poorly. Bathtub was clogged. Sinks dirty. Shower head had some green stuff on it, looked like mold. Dirty behind the bathroom faucet. Doors are outdated. The bed skirts were in bad shape. There was a weird smell coming into the room often. Outside patio was dirty. The outside of the buildings outdated as well. Unfriendly staff from front desk to the parking attendant. No help with luggage even though the bell person was standing outside checking his phone and doing nothing. Way too much money for a place like this. I cancelled my second night cause I was not going to stay in that place for one more night. Totally disappointed. Please read people’s comments before you make a reservation here.

Posted by on May 30, 2023

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Comment from Hotel Management

May 31, 2023 by Scott

Dear Guest,I am so sorry we fell short of your expectations. We have a total of 30 of 170 rooms that have not gone through renovation.Your feedback however, is incredibly valuable in helping us to improve. We average a guest perception rating of 4.54 out of 5 stars and today alone, we received four reviews on the expedia platform (which includes expedia and travelocity amongst other hotel booking sites) and we garnered a composite rating of 4.51, which includes your one star review.Your experience was very much the exception and not the rule and I would truly welcome the opportunity to make it right for you. Unfortunately, if I provide a phone number or e-mail address in my response, my response will be rejected on this site.I am hopeful you will reach out to me directly so that I may have the opportunity to regain your trust.With kind regards in hospitality,Scott OstranderGeneral ManagerKona Kai San Diego

4 out of 5
4 stars

Posted by on Apr 23, 2023

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Comment from Hotel Management

Apr 24, 2023 by Angie Vindiola

Thank you for taking the time to provide your feedback. We truly hope you enjoyed your stay.

3 out of 5
Too much pool noise too late at night. no real access to a store easily for simple things..

Posted by , from Ceres on Aug 31, 2021

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Comment from Hotel Management

Aug 31, 2021 by Ellie Wei

Dear Jerry Thank you so much for providing your feedback. Your feedback allows us to make improvement accordingly and provide better service for future guests. My apology that noise was not controlled at late night. We have a zero tolerance on noise after 10pm. Sundries and snacks are available at front desk 24/7. I am so sorry that your stay was not perfect and would love to learn about details regarding your stay. Please contact hotel and ask for Ellie. (Expedia message platform does not allow contact info). Thank you again and I look forward to hearing from you.

5 out of 5
Amazing atmosphere and the staff was beyond accomodating.

Posted by on Mar 15, 2021

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2 out of 5
Rooms required your room key for electricity no one informed us. Had to contact front desk took 15 min for any help stuck in the dark. The tub stopper wouldnt seal had to have engineer fix the tub took a huge chunk out of romance on valentines weekend TV didnt work no signal had to have a person fix that. Very loud thin walls. Ordered breakfast for dine in restaurant was to call us whem ready for pick up(no room service) and no one called back so 30 min we called and they said it was ready. It really felt that there wasng enough staff or like a soft open on a new hotel. This was suppose to be a romantic weekend which it wasnt

Posted by on Feb 14, 2021

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5 out of 5

Posted by on Jan 1, 2021

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Comment from Hotel Management

Jan 17, 2021 by Director of Front Office

Elizabeth, We are honored that you chose to spend the holidays with us. In the future, we would love to welcome you back for another five-star experience at any time, whether it’s for another holiday celebration or just a weekend getaway.

4 out of 5

Posted by on Oct 19, 2020

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1 out of 5

Posted by on Oct 11, 2020

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4 out of 5
Lovely setting, and fine service. Not enough electrical outlets in our room! Many extra charges! But a FINE getaway. Thanks.

Posted by , from ESCONDIDO, CA. on Mar 4, 2020

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Comment from Hotel Management

Mar 4, 2020 by Kona Kai Management

Good day SKM, Thank you for taking the time rate your experience.

About the Kona Kai Resort & Spa, A Noble House Resort

Location 1551 Shelter Island Drive, San Diego, CA 92106

Property Features

Simply walk outside to smell the salt air and watch the ocean waves from the sand beach. Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with cabanas (surcharge) and umbrellas. At Kona Kai San Diego you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There's a restaurant on site. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 2 bars/lounges. A computer station is on site and WiFi is free in public spaces. This eco-certified hotel also offers a spa tub, a steam room, and a fitness center. Parking is available for a fee. This 4-star San Diego hotel is smoke free.

  • 170 guestrooms or units
  • 3 levels
  • 8 buildings
  • 2 bars by the pool
  • 2 bars or lounges
  • 56000 sq ft of conference space
  • 5203 sq m of conference space
  • Built in 1959
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Fireplace in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Dining venue

Family Friendly Amenities

  • Family property
  • On private beach
  • Number of outdoor pools - 2
  • Free WiFi
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Train station: Old Town Transit Center (7.1 km / 4.4 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Kona Kai San Diego offers 170 accommodations, which are accessible via exterior corridors and feature iPod docking stations and minibars. Rooms open to balconies or patios. Each accommodation is individually furnished and decorated. Beds feature premium bedding. A pillow menu is available. 42-inch flat-screen televisions come with premium digital channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Private balcony or patio
  • Minibar
  • IPod dock
  • Flat-screen television
  • Digital channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 11 AM.

Vessel Restaurant and Bar - Overlooking the pool, this restaurant specializes in local cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered.

Paloma Bar - This poolside bar serves lunch and light fare. Open daily.

Tiki Bar - This poolside bar serves lunch and light fare. A children's menu is available. Open daily.

Nearby Activities

A private beach and a marina are featured at the hotel. 2 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a steam room and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Surfing/bodyboarding nearby
  • Kayaking on site
  • Windsurfing nearby
  • Health or beauty spa nearby
  • Yoga classes/instruction on site
  • Beach yoga on site
  • Fitness classes on site
  • Sailing on site
  • Boat tours on site
  • Bicycle rentals on site
  • Hiking/biking trails nearby
  • Personal motorized watercraft on site

Spa Services

The onsite spa has 6 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a spa tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 6
  • Couples treatment rooms
  • Massages on beach
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 2:00 AM
  • Minimum check-in age is: 18

Special check-in instructions:

An adult age 18 or older must assume all liability for the booking. Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival. An adult age 18 or older must assume all liability for the booking.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.0 per night.

Pet Policy

  • Pets: USD 100 per accommodation, per stay (maximum USD 150 per stay)
  • Only dogs are allowed
  • Maximum 2 (weight limit: 65 lbs per pet)
  • Food and water bowls are available
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Noise-free guestrooms cannot be guaranteed

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. Contactless check-out is available.

  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Children stay free - maximum age 17
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Number of children who can stay free - 2
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 110.00 per night
  • Resort fee: USD 50.76 per accommodation, per night

The resort fee includes:

  • Beach access
  • Beach loungers
  • Beach towels
  • Business center/computer access
  • Fitness center access
  • Fitness/yoga classes
  • In-room coffee
  • In-room safe
  • Newspaper
  • Phone calls
  • Pool access
  • Spa access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 12–50 per person
  • Self parking fee: USD 45.00 per night (in/out privileges)
  • Pet fee: USD 100 per accommodation, per stay (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Kona Kai Resort & Marina San Diego
  • Kona Kai Hotel San Diego
  • Kona Kai Resort Spa San Diego
  • Kona Kai Resort Spa
  • Kona Kai Spa San Diego
  • Kona Kai Spa
  • Kona Kai Resort San Diego

You should know

  • Pool access available from 7:00 AM to 10:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Eco-Certified Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • Green Key Eco-Rating Program
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.