"There is no elevator. The AC unit didn’t work properly. The couch had ugly stains. There was an odor in the hallways. Pillows sucked. Hotel wifi sucke ... " More
Near the airport
Stay at this San Antonio hotel and you'll be within 2 miles (3 km) of Morgan's Wonderland and 6 miles (10 km) of Marion Koogler McNay Art Museum. Also within 9 miles (15 km) are San Antonio River and AT&T Center.
Free perks
This hotel features a gym and a seasonal outdoor pool. There's no skimping on freebies - guests receive free on-the-go breakfast, free WiFi, and free self parking. A 24-hour business center, a garden, and a picnic area are also on offer.
Jan 10, 2024 by Manager
Hello Jessica, Thank you for sharing your feedback with us. We appreciate your positive remarks about our comfortable beds, friendly staff, and peaceful environment. We apologize for any inconvenience caused by the absence of an elevator, the issues with the AC unit and couch, as well as the condition of the pillows. Your concerns regarding the odor and hotel wifi have been duly noted and will be addressed internally. We hope to have the opportunity to welcome you back and provide a better experience in the future.
Nov 9, 2021 by Manager
I regret to discover that you weren't thoroughly impressed with us during your most recent stay most especially about the cleanliness of the room. I assure you that we have the highest standards of cleanliness and that your comments are very important to us and are being addressed immediately with our staff. We hope you'll return someday to see how we have addressed and improved upon the issues that you have expressed, thanks to your valuable feedback.
Jan 3, 2022 by Manager
It is really heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
Jul 18, 2021 by Manager
Thank you for your feedback. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. Allow me to apologize for any inconvenience these issues you have mentioned may have caused. This review gives us a insights of your experience and gives us a chance to improve.
May 3, 2021 by Manager
We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner and I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.
Mar 6, 2021 by Manager
Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made with our breakfast service. I would like to apologize for not exceeding your expectations as your satisfaction is important to us. We will be using the feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Jan 25, 2020 by Manager
We appreciate that you've taken the time to share with us regarding our front desk. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.
Nov 20, 2019 by Manager
We appreciate the time you have taken to bring to our attention your feedback with regards to our hotel. We hope to see you again in the future.
Jun 10, 2019 by Manager
We love hearing that we were able to provide you with such a wonderful experience. Our goal is to provide every guest with an exceptional stay. We look forward to your next stay!
Apr 21, 2019 by sunny
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.
SureStay Plus Hotel by Best Western San Antonio North offers its guests a fitness center and a seasonal outdoor pool. Public spaces have free WiFi and wired Internet. You'll find a 24-hour business center on site. Free breakfast is available daily. Barbecue grills, a vending machine, and a garden are also featured at SureStay Plus Hotel by Best Western San Antonio North. Self parking is free. This San Antonio hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi , Free wired internet
Free self parking , RV, bus, truck parking , Free RV, bus, truck parking
SureStay Plus Hotel by Best Western San Antonio North offers 76 air-conditioned accommodations with coffee/tea makers and hair dryers. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations. This San Antonio hotel provides complimentary wireless Internet access. LED televisions are featured in guestrooms. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided weekly.
Guests are served free on-the-go breakfast daily from 6:00 AM to 8:00 AM.
Room service is available.
Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.