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4.5 out of 5

"The I was so welcomed to stay in had a disturbing bath tub that was chipped so bad and just looked unsanitary for an animator " More

By a verified traveler on Sat 30 Dec 2023

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Hotel Description

Hotel near North Star Mall in San Antonio

Close to airport

You'll find CHRISTUS Santa Rosa Hospital - Alamo Heights and Solar Eclipse April 8th 2024 within 3 miles (5 km) of this hotel. North Star Mall and Quarry Golf Club are also within 3 miles (5 km).

Free shuttle, parking

This hotel features an outdoor pool, a gym, and a restaurant. Traveling on business? Take advantage of the business center, free WiFi in public areas, and free airport shuttle. Enjoy the spa tub and perks like free self parking.

Standard Room, 1 Queen Bed, Accessible (Mobil, Tub)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$108* Per night/room Mar 31 - Apr 1

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Accessible (Mobil, Roll Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Crowne Plaza San Antonio Airport, an IHG Hotel ratings based on 15 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Crowne Plaza San Antonio Airport, an IHG Hotel

Everyone (10) Couples (1) Family (4)
1 out of 5
I had a horrible stay at this hotel. Upon check in I was greeted with a smug face. When I stated I’m checking in the response was “oh.” The elevators weren’t working so my disabled mother and I had to climb 8 flights of stairs and wasn’t given any assistance or even asked if I needed assistance. When I asked front desk to make a formal complaint about the elevators and for some sort of remedy I was told there is nothing they can do because mgmt is not in until the morning. I filed a formal complaint with Travelocity and the only resolution offered was for me and my disabled mother to check out. This would have caused more inconvenience because we had early morning military graduation and all day events to attend, so checking out wasn’t an option. The next day I was racially profiled, locked out of my room, accused of having someone that’s not on the reservation in my room. So I was yet again inconvenienced by having to go to the front desk to get new keys. The front desk attendants were extremely unhelpful and unprofessional, the room was dated and worn, and my stay was ruined by the experiences with the hotel amenities and staff.

Posted by on Jan 15, 2024

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4 out of 5
The I was so welcomed to stay in had a disturbing bath tub that was chipped so bad and just looked unsanitary for an animator

Posted by , from Philadelphia on Dec 30, 2023

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4 out of 5

Posted by , from NISKAYUNA on Nov 13, 2023

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Comment from Hotel Management

Jan 25, 2024 by Ryan Johnson, General Manager

Pat,Thank you for your review.

5 out of 5
Hotel staff very nice and accomodating!

Posted by on Sep 28, 2023

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Comment from Hotel Management

Oct 12, 2023 by J Crook- Director of Sales

Jonathan, Thank you for the kind review. We love what we do and strive every day to help guests feel welcomed and valued. Thank you!

5 out of 5
Close to airport

Posted by on Sep 19, 2023

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Comment from Hotel Management

Oct 19, 2023 by GM

Alan and Joyce,Thank you for the feedback and the 5 out of 5 rating!

4 out of 5

Posted by on Sep 8, 2023

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Comment from Hotel Management

Oct 19, 2023 by GM

Brinlee,Thank you for the 4 out of 5 rating. We are so happy that your stay went well.

5 out of 5
5 star

Posted by on Aug 13, 2023

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Comment from Hotel Management

Aug 16, 2023 by J Crook- Director of Sales

James, Thank you for the 5 out of 5! We hope you'll join us again next time you travel to San Antonio.

5 out of 5

Posted by on Jul 21, 2023

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5 out of 5

Posted by on Jul 14, 2023

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5 out of 5
all was well.....but the food in the dining area was not as hot as it should have been. All else was fine!!!

Posted by , from HOUSTON on May 13, 2023

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Comment from Hotel Management

May 17, 2023 by Director of Sales

DANIEL, Thank you for your review. I have shared your comments with our team. We hope you will be back to see us next time you visit the San Antonio area.

About the Crowne Plaza San Antonio Airport, an IHG Hotel

Location 1111 NE Loop 410, San Antonio, TX 78209

Property Features

Crowne Plaza San Antonio Airport, an IHG Hotel offers its guests an outdoor pool, a health club, and a spa tub. There's a restaurant on site. Business amenities include a business center and 8 meeting rooms. Public spaces have free WiFi. Event space at this hotel measures 5000 square feet (465 square meters) and includes conference space. A library, tour/ticket assistance, and a vending machine are also featured at the business-friendly Crowne Plaza San Antonio Airport, an IHG Hotel. A roundtrip airport shuttle is free (available 24 hours). Free self parking is available. This San Antonio hotel is smoke free.

  • 224 guestrooms or units
  • 10 levels
  • Meeting rooms
  • 5000 sq ft of conference space
  • 465 sq m of conference space
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Library
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Dining venue

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , Wireless internet access , High-speed internet access , Internet access (complimentary)

Available in some public areas: Free WiFi , Internet access in public areas - high speed , Internet access in public areas - surcharge

Parking

Free self parking

Transport

  • Property shuttles: Free airport shuttle
  • Parking: Free self parking

Room Amenities

Crowne Plaza San Antonio Airport, an IHG Hotel offers 224 air-conditioned accommodations with safes and coffee/tea makers. Beds feature premium bedding. Premium cable television is provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.

O-Nine Eats and Drinks - Onsite restaurant.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a health club.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Cashless transactions are available

Safety features at this property include a smoke detector

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and JCB International. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Debit cards not accepted
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • LGBTQ friendly
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 16 for adults and USD 16 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crowne Plaza Hotel San Antonio Airport
  • Crowne Plaza San Antonio Airport
  • Crowne Plaza Airport Hotel San Antonio
  • Crowne Plaza San Antonio
  • Crowne Plaza San Antonio Airport Hotel

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.