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4.0 out of 5

"The fauna throughout the property, and the staff of all divisons w/in Hotel's accomodation of its clientele. " More

By a verified traveler on Fri 21 Feb 2020

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Hotel Description

Family-friendly 4-star hotel with 2 outdoor pools

City center stay

Your stay at this Apia hotel places you within a 10-minute walk of Flea Market and Fish Market. Fugalei Fresh Produce Market and National Parliament are also within 2 miles (3 km).

Poolside dining

2 restaurants, 2 outdoor pools, and 2 outdoor tennis courts are among this hotel's featured amenities. There's fun for all ages with a children's pool and a playground, and families will appreciate the onsite laundry facilities. Enjoy the 24-hour gym and perks like free self parking and free WiFi.

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$144* Per night/room Apr 4 - Apr 5

Deluxe Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Tanoa Tusitala Hotel ratings based on 3 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Tanoa Tusitala Hotel

Everyone (2) Family (1)
5 out of 5
The fauna throughout the property, and the staff of all divisons w/in Hotel's accomodation of its clientele.

Posted by , from Pago Pago, American Samoa on Feb 21, 2020

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Comment from Hotel Management

Feb 23, 2020 by Res team

Talofa lava Jane thank you for staying with our Tanoa hotels and we thank you and value your great and positive feed back on your experience. We hope for more future visits and that we will continue to deliver great customer service. thank you

5 out of 5
A/c and the food especially the breakfast..front desk are very friendly and helpful

Posted by on Jul 27, 2019

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Comment from Hotel Management

Aug 3, 2019 by Res team

Talofa and thank you for staying with us. Hope to have you visit again to experience more of our great service. thank you

2 out of 5

Noisy with no apology

Pros: The room was nice and comfortable
Cons: Considerate staff
Location: It's in town so walking distance
We have stayed at the tanoa Tusitala before and although the room smelled a bit musty and the shower did not drain well we decided a year later to try again and get an upstairs room. We had already been in Samoa a week having taken our dance company there to perform at the Teuila festival. We had rented a lovely two storey house but spent the week being woken all night by barking stray dogs. Finally we moved into the tanoa for the last 3 days of our samoan trip hoping for QUIET. The room was nice and the shower drained properly. We ended up having the WORSE night ever when the staff of the hotel decided to have a party in the staff quarters right next to our room. We woke to whooping and yelling as more and more staff crossed the lawn to join the party. The music was at maximum volume, the staff yelling and whooping all night. They would come out to talk on their cell phones and smoke right outside our door. I recorded the volume of the party on my iphone and it sounds like the party was in our room. My husband got security to visit the room but he had little control over it as it appeared there was at least a manager involved in the party. We had to change rooms the next day and we received NO apology from management or staff, in fact the people involved with the party were overheard by my husband saying they wanted to see who had complained. My husband is Samoan and spoke to them after how extremely inconsiderate they were. We would not stay here again.

Posted by , from New Zealand on Sep 20, 2015

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About the Tanoa Tusitala Hotel

Location Beach Road Sogi, Apia,

Property Features

Tanoa Tusitala Hotel offers its guests 2 outdoor swimming pools, outdoor tennis courts, a 24-hour fitness center, and a children's pool. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There are 4 meeting rooms available. A terrace, tour/ticket assistance, and gift shops/newsstands are also featured at the family-friendly Tanoa Tusitala Hotel. An airport shuttle (available 24 hours) is available for a fee. Self parking is free. A complete renovation of Tanoa Tusitala Hotel was completed in May 2022. Smoking is allowed in designated areas at this 4-star Apia hotel.

  • 95 guestrooms or units
  • 2 levels
  • 2 dining venues
  • Meeting rooms
  • Built in 2004
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Computer for guest use
  • ATM
  • Smoking in designated areas
  • Bar or lounge

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Children's pool
  • Free WiFi
  • Soundproofed rooms
  • Outdoor tennis courts - 2
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Playground on site
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Tanoa Tusitala Hotel offers 95 air-conditioned accommodations with safes and complimentary bottled water. Rooms open to patios. Each accommodation is individually furnished and decorated. 43-inch flat-screen televisions come with premium digital channels. Bathrooms include showers with rainfall showerheads, and complimentary toiletries. This Apia hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Private patio
  • In-room dining (limited hours)
  • Flat-screen television
  • Digital channels
  • Premium channels
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

FALA Restaurant - Overlooking the pool and garden, this buffet restaurant serves breakfast only.

The Deck Restaurant - This poolside restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Room service (during limited hours) is available.

Nearby Activities

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Hiking/biking trails nearby
  • Ecotours nearby
  • Golfing nearby
  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairways
  • Wheelchairs available on site
  • Upper floors accessible by stairs only
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business center
  • Pool access ramp on site

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Guests must transfer via Airport shuttle to the property. Guests must contact the property at least 72 hours before travel, using the contact information on the confirmation received after booking. This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

To get to the property, guests need to transfer by Airport shuttle. Transfers need to be confirmed by contacting the property at least 72 hours before travel at the number on the booking confirmation. Tanoa Tusitala Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Tanoa Tusitala Hotel

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and cash

Cashless transactions are available

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

WiFi is limited to 1 GB per guestroom, per stay. A surcharge applies for additional usage.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and cash.

For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Cashless transactions are available
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Staff does not wear personal protective equipment
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 11
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property is not currently implementing any enhanced cleaning measures
  • No elevators
  • Smoke detector
  • Children stay free
  • Service animals not allowed
  • Individually-wrapped food options are not available
  • Number of children who can stay free - 2
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: NZD 24.00 per person (one-way)
  • Airport shuttle fee per child: NZD 13.00 (one-way), (from 5 to 11 years old)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Tanoa
  • Tanoa
  • Tanoa Hotel
  • Tanoa Tusitala
  • Tanoa Tusitala Apia
  • Tanoa Tusitala Hotel
  • Tanoa Tusitala Hotel Apia
  • Tusitala
  • Tusitala Hotel
  • Tanoa Tusitala Hotel Samoa/Apia
  • Tanoa Tusitala Hotel Apia
  • Tanoa Tusitala Hotel Hotel
  • Tanoa Tusitala Hotel Hotel Apia

You should know

  • Pool access available from 7:00 AM to 9:00 PM.
  • Up to 2 children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • Free in-room WiFi has a 4-device limit.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.