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4.0 out of 5

"Friendliness, cleanliness and efficiency! " More

By a verified traveler on Sat 10 Sep 2022

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Hotel Description

Enjoy the indoor pool at this 3-star Pittsford hotel

In shopping district

Stay at this Pittsford hotel and you'll be within half a mile (1 km) of Solar Eclipse April 8th 2024 and 2 miles (3 km) of Powder Mills Park. Eastview Mall and Casa Larga Vineyards are also within 3 miles (5 km).

Dining, 24-hour fitness

This hotel features a restaurant, an indoor pool, and a bar/lounge. Enjoy the 24-hour gym and perks like free self parking and free WiFi. A 24-hour business center, a terrace, and a lobby fireplace are also on offer.

Standard Room, 2 Queen Beds, Accessible (Hearing Accessible)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$114* Per night/room Apr 14 - Apr 15

Suite, 1 King Bed, Separate Living Area, Hearing Accessible (Hickory Suite)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Jetted Tub (Manhattan Suite)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds (Drinks & Snacks)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed (Drinks & Snacks)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hilton Garden Inn Rochester/Pittsford ratings based on 18 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hilton Garden Inn Rochester/Pittsford

Everyone (9) Couples (1) Family (3)
5 out of 5

Posted by , from Edgewater on Aug 6, 2023

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Comment from Hotel Management

Aug 26, 2023 by Skylar

Thank you for taking a moment to share your experience. I am happy to hear you found the everything with the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

5 out of 5

Posted by on Jul 16, 2023

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Comment from Hotel Management

Aug 6, 2023 by Skylar

Thank you for taking a moment to share your experience. I am happy to hear you found everything with the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

3 out of 5

Posted by on Sep 13, 2022

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5 out of 5
Friendliness, cleanliness and efficiency!

Posted by on Sep 10, 2022

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4 out of 5
Did not like rpoom in basement. No newspaper .

Posted by , from Fairport on Oct 7, 2021

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5 out of 5
We needed a place to stay close to our relative’s home and the Hilton was very convent.

Posted by on Aug 26, 2021

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1 out of 5

Posted by on Sep 6, 2020

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Comment from Hotel Management

Sep 18, 2020 by Amy - General Manager

I'm sorry to hear of a low review score. If there is anything we can do, please contact hotel. Our goal is to exceed your expectations.

2 out of 5
I was originally placed in the cellar suite that gave me the creeps from entry. I truly has the appearance of a dungeon. That room needs to be revamped 100%. I was then moved to another room. Very appreciative.... however pulling back the cover saw a silverfish on my pillow. I was done. Just didn’t get the feel of clean during my stay.

Posted by on Aug 16, 2019

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Comment from Hotel Management

Aug 19, 2019 by Maris Morse - Front Office Supervisor

I apologize about your recent stay with us. We pride ourselves in our brighthearted hospitality. We appreciate the feedback. Thank you

4 out of 5
Wasn't able to get internet service after multiple attempts

Posted by on Jun 14, 2019

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4 out of 5

Posted by on Apr 6, 2019

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About the Hilton Garden Inn Rochester Pittsford

Location 800 Pittsford Victor Rd, Pittsford, NY 14534

Property Features

Hilton Garden Inn Rochester/Pittsford offers its guests an indoor pool and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A 24-hour business center and meeting rooms are available. Event space at this hotel measures 1938 square feet (180 square meters) and includes conference space. A terrace, tour/ticket assistance, and a vending machine are also featured at Hilton Garden Inn Rochester/Pittsford. Self parking is free. Smoking is allowed in designated areas at this 3-star Pittsford hotel.

  • 1 building
  • 107 guestrooms or units
  • 5 levels
  • Meeting rooms
  • 1938 sq ft of conference space
  • 180 sq m of conference space
  • Built in 1987
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Terrace
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Number of indoor pools - 1
  • Free WiFi
  • Free area shuttle
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Internet access - wireless

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Hilton Garden Inn Rochester/Pittsford offers 107 accommodations with coffee/tea makers and hair dryers. Guests can make use of the in-room refrigerators and microwaves. This Pittsford hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

  • Television
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

Garden Grille and Bar - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Health or beauty spa nearby
  • Cross-country skiing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Pool access ramp on site
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival. Guests are required to download the property's Hilton Honors app mobile app before check-in.

Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival. Guests are required to download the property's Hilton Honors app mobile app before check-in.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 50 per accommodation, per stay
  • Only dogs and cats are allowed
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a smoke detector

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. Guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Car recommended
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Property mobile app required for guests
  • Contactless check-in is available
  • Property mobile app name Hilton Honors app
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Garden Inn Pittsford
  • Hilton Garden Inn Rochester Pittsford Hotel
  • Hilton Garden Inn Rochester Hotel Pittsford
  • Hilton Garden Inn Rochester Pittsford
  • Rochester Hilton Garden Inn
  • Brookwood Hotel Pittsford
  • The Brookwood Hotel Pittsford
  • Hilton Rochester Pittsford
  • Hilton Garden Inn Rochester Pittsford
  • Hilton Garden Inn Rochester/Pittsford Hotel
  • Hilton Garden Inn Rochester/Pittsford Pittsford
  • Hilton Garden Inn Rochester/Pittsford Hotel Pittsford

You should know

  • Pool access available from 7:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.