Ratings based on 272 Guest Reviews

Hear it directly from our travelers
4.6 out of 5
96% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travelers
5 out of 5
Recommended
for Everyone
by A traveler from Clevleand,ohio

Impeccable Service

Posted Jul 3, 2015
My husband and I came here for our 10 year anniversary this week. Our time spent here was amazing! The service, the food, the people made this experience one of our best we have ever had. We wanted to thank you and also wanted you to know that this trip was made even more special because of you Valentin Imperial Maya!
4 out of 5
Recommended
for Couples
by A traveler from Northeast

Nice Resort

Posted Jul 1, 2015
My trip was fabulous. The Resort is beautiful; the room was very nice the furniture could be updated. The food was excellent, the staff was very nice. I would rate it a 4.5. I would have given it a 5 but I was a bit turned off when I saw the gentlemen at the buffet use his hands to put the waffles in the tray without gloves on. They should wear gloves when handling food at the buffet. .The mosquitoes were terrible.
Comment from Hotel Management
Jul 4, 2015 by Customer care, Hotel Management
Dear VIM Guests Thank you for your comments published on travelocity. We can assure you that the health and safety of our guest and staff is our major priority, in this regard the hotel is supported by the Cristal Food Safety Risk management program developed for the travel and tourism industry. This program covers high level hygiene standards, which comply with international and national health and safety regulations. This program and its compliance are monitored and audited every month at the hotel through competent auditors and every visit has been successfully passed, for that reason the hotel has been recognized by the Check Safety First as a Cristal Regional Winner.We apologize for any inconvenience this may have caused and make you aware that all the information you have provided has been forwarded with the F&B manager. We hope that despite of this situation you afford us the opportunity to serve you again at the Valentin Imperial Maya. Kind regards,
5 out of 5
Recommended
for Couples
by A traveler from Selmer TN

Wedding of grandson

Posted May 29, 2015
Pros: The food is delicious and the service is great
Location: Never left the resort
The wedding was perfect and the staff did a great job with every part of the wedding. Thank you for such a lovely place to have a wedding.
Comment from Hotel Management
Jun 3, 2015 by Customer Service Manager VIM, Hotel Management
Dear recent VIM guest from Selmer TN Thank you very much for having chosen Valentin Imperial Maya for your grandson's wedding. Exceed your expectations is our goal, we are very glad that you experienced a wonderful time with us. We will be happy to see you again so do not hesitate to let us know as soon as you are ready to return. Wish you all the best,
5 out of 5
Recommended
for Everyone
by A traveler

A Wonderful Experience

Posted May 10, 2015
Pros: The beautiful, maintained property, no wrist bands & the fine dining choices available without reservations. The pools throughout are saline...big +.
Cons: Not on this particular trip.
Location: Location is on a more secluded stretch of beach and not within walking distance to other points of interest. They do have activity companies on site.
This was our third time there and there was no disappoint during this stay. A well managed resort and the staff seem to be happy working there.
5 out of 5
Recommended
for Couples
by A traveler from Lehigh Valley, PA

Great resort on the beach

Posted Mar 26, 2015
Location: Location is convenient to get to from the airport and near offsite activities like the caves, ATV's, zip lines and other excursions.
We were impressed with the resort, friendly staff and great food options and quality. Beach and water were clean and the pools were awesome with plenty of activities and drinks available. We would definitely return to this resort in Riviera Maya.
5 out of 5
Recommended
for Everyone
by A traveler from minneapolis,MN

Valentin

Posted Mar 23, 2015
I've traveled extensively to all inclusives and the Valentin is the best of all. You will never find a better resort. No reservations required to specialities and the service and food is exceptional. Go as soon as you can.
Comment from Hotel Management
Mar 27, 2015 by Guest Relation manager, Hotel Management
Dear Larry from minneapolis,MN Thank you so much for this wonderful feedback. We will certainly pass on your words of praise to the whole team as this serves as an encouragement to keep on providing such high standards of service. We look forward to welcoming you back as well as your father. Best regards Regards,
5 out of 5
Recommended
for Couples
by A traveler

Very Nice stay at the VIM

Posted Feb 25, 2015
Cons: The pool did have black spots on the grout in many areas...
I don't have room for comparison as this was our first time to an AI. Food was great, the staff was very accommodating, the resort was clean and manicured. at any point in time somewhere on the resort gardeners were trimming the trees of coconuts and dead leaves. I guess a coconut on the head wouldn't be much of a good time. :) I would recommend anyone to go here. The beach restaurant was my favorite.
5 out of 5
Recommended
by DillyG from Portland, OR, United States

Honeymoon Bliss

Posted Dec 8, 2013
We stayed here in March 2013 for our Honeymoon. It was an overall fantastic place to stay. The food was incredible, drinks were perfect, service was excellent and resort was beautiful! If there had been a hot tub at the main pool, it would have been AWESOME! The weather was a little on the cold side when we got there, but turned out great by the time we left! We had an in room Jacuzzi tub and it was great! Very relaxing and a great view from our room.  We had a fantastic time on our Honeymoon here and recommend it to others!! We hope to return there for an Anniversary!
Comment from Hotel Management
Jan 10, 2015 by fabrice thys, Hotel Management
Dear DillyG from Portland, OR, Congratulations again on your marriage and wow! What beautiful words to describe our food , drinks and service ! We thank you very much for having chosen our Hotel for your honeymoon and for recommending our property. It will be always a pleasure to welcome you back at Valentin Imperial Maya to celebrate your first anniversary! Wishing you all the best,
5 out of 5
Recommended
by Happy30 from Gaithersburg, MD

Amazinggggggg!!!

Posted Nov 5, 2013
I went back in September of this year. The peope who work there are so nicee. The food is great!! I've been to other tourist destinations that were great too but this one is the best thus far!! We booked the room with the large in room jacuzzi. My husband is a big man, but you could fit another 4 people his size in there. The in room jacuzzi is great for privacy too just pull back the blinds. My husband love this hotel too!
5 out of 5
Recommended
by StephenJK from St. Louis, MO

Beautiful resort and great service

Posted Oct 30, 2013
We had a great time! Great scenery, great people, great food!!! Would recommend to friends and hopefully will return.