Room type

Standard Room, 1 King Bed

Max Occupancy: 2 guests

Loft, 1 King Bed

Max Occupancy: 2 guests

Deluxe Room, 1 Bedroom

Max Occupancy: 3 guests

Deluxe Room, 2 Bedrooms

Max Occupancy: 5 guests

4-star hotel near the beach

The Palm at Playa is in the heart of Playa del Carmen, walking distance from Central Square and Nuestra Senora del Carmen Catholic Church.

This 4-star hotel is within close proximity of Yucatek Divers and Quinta Alegria.

Make yourself at home in one of the 69 individually decorated guestrooms, featuring iPod docking stations and LCD televisions. Cable television is provided for your entertainment. Partially open bathrooms have rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as laptop-compatible safes and ceiling fans.

Relax and unwind with massages, body treatments, and facials. You can take advantage of recreational amenities such as an outdoor pool, a spa tub, and a fitness center. This hotel also features complimentary wireless Internet access, concierge services, and wedding services. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).

Grab a bite to eat at the hotel's restaurant, where you can enjoy drinks at a bar and dine alfresco (weather permitting). Or stay in and take advantage of room service (during limited hours). Relax with your favorite drink at a poolside bar or a swim-up bar. A complimentary buffet breakfast is served daily.

Featured amenities include a 24-hour business center, limo/town car service, and express check-in. Planning an event in Playa del Carmen? This hotel has facilities measuring 1076 square feet (100 square meters), including a meeting room. A roundtrip airport shuttle is provided for a surcharge (available on request), and free self parking is available onsite.

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Hotel Amenities

Hotel Amenities

In addition to an outdoor pool, The Palm at Playa provides a spa tub and a fitness center. The hotel offers a restaurant and a coffee shop/café. Guests can unwind with a drink at one of the hotel's bars, which include a swim-up bar and a poolside bar. Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary high-speed wireless Internet access.

This 4-star property offers access to a 24-hour business center, limo/town car service, and a meeting room. Event facilities measure 1076 square feet (100 square meters). This beach hotel also offers a rooftop terrace, spa services, and a terrace. For a surcharge, the property provides a roundtrip airport shuttle (available on request) and an area shuttle. Limited complimentary onsite parking is available on a first-come, first-served basis.

The Palm at Playa is a smoke-free property.

  • Conference space size (feet) - 1076
  • Beach/pool umbrellas
  • Concierge services
  • Total number of rooms - 69
  • Number of floors - 3
  • Number of buildings/towers - 3
  • Airport transportation (surcharge)
  • Direct access to private beach
  • Pool sun loungers
  • Terrace
  • Conference space size (meters) - 100
  • Year Built 2012
  • Area shuttle (surcharge)
  • Spa treatment room(s)
  • Spa tub
  • Garden
  • Coffee/tea in lobby
  • Free breakfast
  • Coffee shop or café
  • Spa services on site
  • 24-hour front desk
  • Dry cleaning/laundry service
  • Elevator/lift
  • Express check-in
  • Express check-out
  • Fitness facilities
  • Free WiFi
  • Tours/ticket assistance
  • Laundry facilities
  • Limo or Town Car service available
  • One meeting room
  • Multilingual staff
  • Parking (limited spaces)
  • Rooftop terrace
  • Poolside bar
  • Porter/bellhop
  • Luggage storage
  • Restaurant
  • Safe-deposit box at front desk
  • 24-hour business center
  • Beach towels
  • Beach sun loungers
  • Free grocery shopping service
  • Free self parking
  • Smoke-free property
  • Outdoor pool
  • Swim-up bar
  • Wedding services
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Family Friendly Amenities

  • Outdoor pool
  • Free Wi-Fi
  • Laundry facilities

Internet

Available in some public areas: Free WiFi

Parking

Free self parking, Parking (limited spaces)

Room Amenities

  • Partially open bathroom
  • Connecting/adjoining rooms available
  • Premium bedding
  • Room service (limited hours)
  • Hypo-allergenic bedding available
  • Hair dryer
  • Ceiling fan
  • Climate control
  • Access via exterior corridors
  • Air conditioning
  • Phone
  • Daily housekeeping
  • Free toiletries
  • In-room massage available
  • Rainfall showerhead
  • Iron/ironing board
  • In-room safe (laptop compatible)
  • Cable TV service
  • Blackout drapes/curtains
  • iPod docking station
  • Down comforter
  • Individually furnished
  • Individually decorated
  • LCD TV
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Where to Eat

A complimentary buffet breakfast is served each morning between 7 AM and 11 AM.

Calle Ocho Restaurant - This bistro specializes in Latin American cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Happy hour is offered.

Roof Club - This poolside rooftop bar serves lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting).

A complimentary grocery shopping service is offered and room service (during limited hours) is available.

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Nearby Things to Do

An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Skydiving nearby
  • Bicycle rentals nearby
  • Scooter/moped rentals nearby
  • Ecotours nearby
  • Golf lessons available nearby
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Spa Services

  • Number of treatment rooms 2
  • Couples treatment rooms
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Reflexology
  • Sports massage
  • Body scrubs
  • Aromatherapy treatments
  • Massages
  • Body treatments
  • Facial treatments

Hotel Policies

Check-in

Check-in time starts at 3 PM

Check-out

Check-out time is noon

Payment types

You need to know

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

No rollaway/extra beds available

Only service dogs are allowed

No cribs (infant beds) available

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Fees

You’ll be asked to pay the following charges at the hotel:
  • Resort fee: USD 5.00 per accommodation, per night
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

We should mention

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Children 14 years old and younger are not permitted at this property. Only registered guests are allowed in the guestrooms. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Awards & Affiliations

  • This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, and transgender (LGBT) guests.
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