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4.0 out of 5

"lots of vegetation, green areas, I liked everything " More

By a verified traveler on Tue 10 Oct 2023

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Hotel Description

4.5-star beachfront property near Playa del Carmen Maritime Terminal

Beachfront retreat

Your stay at this Playacar property places you within 2 miles (3 km) of Quinta Avenida and Playa del Carmen Maritime Terminal. Playa del Carmen Main Beach and Mamitas Beach are also within 3 miles (5 km).

All-inclusive

A full-service spa, 8 restaurants, and 4 outdoor pools are all featured at this all-inclusive property. Relax with sun loungers and beach umbrellas, and enjoy a drink at one of the 2 beachside bars. There's fun for all ages with a free kid's club and a children's pool, and in-room childcare is an added bonus.

Premium Room, Poolside

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite, Oceanfront

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premium Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Last Available Room

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Premium Room, Poolside

Bed Count 2 Full Beds Maximum Occupancy 1 Max

Iberostar Tucán - All inclusive ratings based on 20 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Iberostar Tucán - All inclusive

Everyone (7) Couples (4) Family (8)
5 out of 5
lots of vegetation, green areas, I liked everything

Posted by on Oct 10, 2023

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5 out of 5
Beautiful clean beach and pool. Could book excursions on the property. Staff always smiling and working to serve. Helpful, and love the animals roaming the jungle property. The tropical/jungle feel is what draws us to this specific resort along with the amenities and pleasant staff.

Posted by on Jul 28, 2023

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5 out of 5
The pool was excellent. Easy excess to the ocean, which was beautiful. Lots of dinning choices. Easy excess to shopping and sightseeing events.

Posted by on Apr 30, 2023

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4 out of 5
Having stayed at many All inclusive resorts in multiple countries, I can rate Iberostar Tucan as 4 stars. One of the only times I visited a nonadults only resort (traveled without kids) - my favorite part are the grounds of the resort. So much wild life and nature. As a big nature lover this was definitely a big plus for me. - food was well seasoned and pretty good for resort food with decent amount of options for each meal. Beware, you are guaranteed to be able to eat only at 2 restaurants during your stay especially with a large party. We got to eat at our 2 guarantees and both were great. - the resort has 4 pools total. a pool for little kids, an athletics pool, an adults only pool (small with a swim up bar, kind of chilly there due to it being in a shadier area) and a huge main pool. The only issue for myself personally about the main pool is that it is extremely deep (4'11-5'6 feet deep") all throughout. - the entertainment was great, lots of games throughout the day. great music by the pool. - the beach was phenomenal. not sure if we got lucky but the water was so clear with no seaweed. water was also pretty shallow with no rocks on the floor. one of my favorite beaches I've been too. - the 2 restaurants per stay rule sucked. Had to stick mainly to buffet food. Which was pretty good non the less. but if you hate buffets then beware - the rooms need updating. Ver basic amenities. we stayed at a basic king sized room. The bathroom has only one sink - no top shelf alc

Posted by on Apr 27, 2023

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2 out of 5
The staff was excellent but the resort is dated and run down

Posted by on Apr 5, 2023

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2 out of 5

Posted by , from PIPE CREEK on Mar 16, 2023

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4 out of 5
The public areas were newly renovated and very nice. The room was adequate, just expected better from an all inclusive resort. Roof in the buffet leaked.

Posted by on Dec 24, 2022

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5 out of 5
This was our first stay at an Iberostar and we thought it was awesome and will definitely chose them again. Staff was friendly, food was great. We have no real negatives about it. We were supposed to be pool side room. We were right there but couldn’t see the pool from our room, then again there weren’t really any except a couple rooms that could see it and not seeing it wasn’t a big deal. We enjoyed our stay very much. Mark.

Posted by on Oct 31, 2022

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2 out of 5

Posted by on Sep 29, 2022

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5 out of 5
Great staff great food

Posted by on Sep 3, 2022

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All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

  • A la carte meals and snacks included
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities

  • Kayaking
  • Sailing
  • Snorkeling
  • Windsurfing

Land activities
  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics

Entertainment

  • Onsite entertainment and activities

  • Kayaking included
  • Sailing included
  • Windsurfing included
  • Aerobics classes/lessons included
  • Onsite entertainment and activities included
  • A la carte dining included
  • Gratuities included
  • Additional gratuities accepted
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Minibar (all beverages included)
  • All non-motorized water sports included
  • Snorkeling included

Property Features

Iberostar Tucán - All inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Iberostar Tucán - All inclusive you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 8 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 2 poolside bars, and 5 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Free self parking is available. This 4.5-star Playa del Carmen property is smoke free.

  • 350 guestrooms or units
  • 3 levels
  • 8 dining venues
  • 2 bars on the beach
  • 2 bars by the pool
  • 5 bars or lounges
  • Meeting rooms
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • No smoking on site
  • Water dispenser
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • Free water park access
  • Number of outdoor pools - 4
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis courts - 2
  • Children's club (free)
  • Snack bar/deli
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Iberostar Tucán - All inclusive offers 350 air-conditioned accommodations with free minibar items and safes. Flat-screen televisions come with satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include coffee/tea makers and ceiling fans. Housekeeping is offered daily and irons/ironing boards can be requested.

  • Stocked minibar (free)
  • Flat-screen television
  • Satellite channels
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Wardrobe or closet
  • Desk chair

Food & Drink

Bonsai - This restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required.

Mare Nostrum - This restaurant specializes in Mediterranean cuisine and serves dinner only. Reservations are required. Open daily.

Uxmal Restaurante - This restaurant specializes in Mexican cuisine and serves lunch and dinner. Reservations are required. Open daily.

La Hacienda - This restaurant serves dinner only. Reservations are required. Open daily.

Tulum - This buffet restaurant specializes in international cuisine and serves breakfast and dinner. Reservations are required. Open daily.

Nearby Activities

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Ecotours nearby
  • Golfing nearby
  • Fitness classes on site
  • Scuba diving on site
  • Kayaking on site
  • Windsurfing on site
  • Yoga classes/instruction on site

Spa Services

The onsite spa has 5 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

  • Number of treatment rooms 5
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 11:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

This property is professionally cleaned

This property uses eco-friendly cleaning products

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property uses eco-friendly cleaning products. The property is professionally cleaned. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.

  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities onsite
  • Property confirms they are implementing guest safety measures
  • Property uses a professional cleaning service
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Masks are available to guests
  • Gloves are available to guests
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 2
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property does not follow a brand or regulatory agency's sanitization guidelines
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Individually-wrapped food options are not available
  • Number of children who can stay free - 2
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 32.57 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Iberostar Tucan
  • Iberostar Tucan All inclusive
  • Iberostar Tucan All inclusive Playa del Carmen
  • Iberostar Tucan Playa del Carmen
  • Tucan Iberostar
  • Iberostar Playa Del Carmen
  • Iberostar Tucan Hotel Riviera Maya/Playa Del Carmen, Mexico
  • Iberostar Tucan Mexico
  • Iberostar Tucan Quetzal
  • Playa Del Carmen Iberostar
  • Iberostar Tucan All inclusive All-inclusive property
  • Iberostar Tucan inclusive l C
  • Iberostar Tucan All inclusive
  • Iberostar Tucán All inclusive
  • Iberostar Tucán - All inclusive Playa del Carmen
  • Iberostar Tucán - All inclusive All-inclusive property

You should know

  • Pool access available from 7:00 AM to 7:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Up to 2 children 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Awards & Affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • EarthCheck
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.