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Maya Azul

2.5 star property
3-star hotel near Quinta Avenida

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Reviews
6.2

Popular amenities

  • Breakfast availableBreakfast availableBreakfast available
  • PoolPoolPool
  • Free WiFiFree WiFiFree WiFi
  • RestaurantRestaurantRestaurant
  • Room serviceRoom serviceRoom service
  • Air conditioningAir conditioningAir conditioning

Explore the area

Map
5tA AVENIDA ENTRE 10 y 12, Playa del Carmen, ROO, 77710
  • Popular LocationPorfirio’s1 min walk
  • Popular LocationSonora Prime – Playa del Carmen1 min walk
  • Popular LocationCalle 121 min walk
  • Popular LocationQuinta Avenida1 min walk

Room options

Triple Room

  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

Quadruple Room

  • Sleeps 4
  • 2 Double Beds

Double Room

  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

About the neighborhood

Playa del Carmen

Downtown Playa del Carmen stay.A stay at this Downtown Playa del Carmen hotel places you steps from Quinta Avenida and a 5-minute walk from Playa del Carmen Main Beach. Calle 12 and Calle Corazón are also within half a mile (1 km).

What's nearby

  • Quinta Avenida - 1 min walk
  • Playa del Carmen Main Beach - 3 min walk
  • Quinta Alegría Shopping Mall - 3 min walk
  • Mamitas Beach - 9 min walk
  • Playa del Carmen Maritime Terminal - 10 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • Cervecería Chapultepec - 1 min walk
  • Starbucks - 1 min walk
  • Porfirio’s - 1 min walk
  • 100% Natural - 1 min walk
  • Sonora Prime – Playa del Carmen - 1 min walk

About this property

Maya Azul

3-star hotel near Quinta Avenida
There's a restaurant on site. Public spaces have free WiFi and wired Internet. An outdoor pool, tour/ticket assistance, and a garden are also featured at Maya Azul. You'll have access to the outdoor pool at a partner property.

Smoking is allowed in designated areas at this 3-star Playa del Carmen hotel (fines may apply for smoking in non-smoking areas).

  • 1 building
  • 1 floor
  • 20 guestrooms or units
  • Supervised childcare (surcharge)
  • Breakfast available (surcharge)
  • Express check-in
  • Express check-out
  • Front-desk safe
  • Tour and ticket information
  • Garden
  • Dining venue
Maya Azul offers 20 accommodations, which are accessible via exterior corridors and feature safes and complimentary newspapers. Rooms open to patios. Each accommodation is individually furnished and decorated. Guests can surf the web using the complimentary wired and wireless Internet access. Bathrooms include showers. Additionally, rooms include ceiling fans and blackout drapes/curtains. In-room massages and irons/ironing boards can be requested. Cribs/infant beds (surcharge) are also available.

Property amenities

Family friendly

  • Crib (surcharge)
  • Outdoor pool
  • Supervised activities for children (surcharge)

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Cruise terminal shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Theme park shuttle (surcharge)

Food and drink

  • Daily full breakfast available for a fee: MXN 70 per person
  • A restaurant

Things to do

  • Outdoor pool
  • Outdoor pool (guest access)

Room amenities

Entertainment

  • TV

Bedroom

  • Blackout drapes
  • Crib (surcharge)

Bathroom

  • Private bathroom
  • Shower

Outdoor space

  • Patio
  • Yard

Food and drink

  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Free daily newspapers
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Express check-in available

Check-out

Express check-out available

Special check-in instructions

This property offers transfers from the cruise terminal and airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately MXN 70 per person
  • Airport shuttle fee: MXN 1570 per person (roundtrip)
  • Cribs (infant beds) are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property accepts Visa and Mastercard.

Property is also known as

Hotel Maya Azul
Hotel Maya Azul Playa del Carmen
Maya Azul
Maya Azul Playa del Carmen
Maya Azul Hotel PLAYA DEL CARMEN
Maya Azul Hotel
Maya Azul PLAYA DEL CARMEN
Maya Azul Hotel PLAYA DEL CARMEN

Frequently asked questions

How close is Maya Azul to the airport?

Maya Azul is 21.5 mi (270-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

Does Maya Azul have an airport shuttle?

Airport shuttle services are not available at Maya Azul.

How close is Maya Azul to the beach?

This hotel is a short 3-minute walk from Playa del Carmen Main Beach and 9-minute walk from Mamitas Beach. Don't forget your sunscreen!

Does Maya Azul offer free breakfast?

Free breakfast isn’t provided at Maya Azul, but full breakfast is offered for a fee of MXN 70 per person.

Is there a casino at Maya Azul?

No, there is no casino at this hotel, but Riviera Gran Casino (4-min walk) is nearby.

Is there free parking at Maya Azul?

Free parking is not available at this hotel.

Does Maya Azul have a pool?

Maya Azul features an outdoor pool.

Does Maya Azul have a restaurant?

Maya Azul is home to Mr Chile La Quinta Ave, which features seafood and brunch.

Does Maya Azul have a spa?

This hotel doesn't have a spa, but it does offer mani/pedis.

How close is Maya Azul to downtown Playa del Carmen?

Maya Azul is 0.2 mi away from Playa del Carmen.

Maya Azul Reviews

Reviews

6.2
Rating 10 - Excellent. 10 out of 122 reviews" "
Rating 8 - Good. 46 out of 122 reviews" "
Rating 6 - Okay. 34 out of 122 reviews" "
Rating 4 - Poor. 16 out of 122 reviews" "
Rating 2 - Terrible. 16 out of 122 reviews" "

6.8/10

Cleanliness

7.0/10

Staff & service

5.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was closed
Hotel was closed. Do not recommend. Had yo book another hotel. Have not received a refund.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Prime location and quiet
Prime location on 5th avenue where The rooms are in The back Yard so quiet at night Time. The rooms are ok and clean Garden is cool and service is more than décent

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities

2/10 Terrible

Donna, St. Louis

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
dump
pool area dirty and need of repair. Had to wash off bird poo off patio pool chairs out side toilet gross. Old mattress in room no blow dryer said was one in ad for hotel, bath towels dingy, no restraunt or club like said in ad. free breakfast was a joke table with corn flakes , bread , sanka , tang. Bugs biting in room and out side. Air conditioner to big for room.

8/10 Good

Mary, Minnesota

Liked: Cleanliness, staff & service
Location great
This was actually our 4th time staying here. Bed not comphy...not fancy but clean. Somewhat noisy from nearby disco...mainly Friday/Saturday. Just be aware of the cost. I searched one travel option site and it was far from "budget". This is a moderate budget place in a can't be beat location.

10/10 Excellent

Jeanette, Edmonton, AB Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding service
We were for 10 days and the service is amazing at the front desk. Room was cleaned daily and service was outstanding.

6/10 Okay

Franklin

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

2/10 Terrible

nancy

Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible place
I booked for 6 nights and after one night I moved to another hotel because I couldn't stay there longer. Stain on the bed, no hot water, humid and very dark room, noisy, toilet couldn't flush, breakfast was dry bread on a table and Korn Flakes. I can't believe Expedia is doing business with that hotel. I lost my time and my good mood there.

2/10 Terrible

Lizzie, New York

Disliked: Property conditions & facilities, room comfort
No windows
It was like staying in solitary confident. There was no windows and the hot water took forever to trickle out. As for the beds I was better off sleeping on the beach in the sand. They were hard stiff and tough. The only good thing about the hotel was the location.

6/10 Okay

Verified traveler

Disliked: Staff & service, property conditions & facilities
Great location
This hotel is right on 5th, one block from the beach. George at the front desk was extremely helpful. This hotel is great if you're on a budget, has basic amenities, but was clean.