Book your room at Hard Rock Hotel Riviera Maya - All Inclusive

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Resort with private beach, full-service spa

Located in Puerto Aventuras, Hard Rock Hotel Riviera Maya - All Inclusive is convenient to Dolphin Discovery and Puerto Aventuras Marina.

This 4.5-star resort is within close proximity of CEDAM Museum and Chac Mol.

Make yourself at home in one of the 777 air-conditioned rooms featuring private spa tubs and flat-screen televisions. Rooms have private balconies. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms with separate bathtubs and showers feature jetted bathtubs and designer toiletries.

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After a day at the private beach, you can enjoy other recreational amenities including a nightclub and a health club. This resort also features complimentary wireless Internet access, babysitting/childcare, and an arcade/game room.

This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Satisfy your appetite at the resort's restaurant, which serves breakfast and dinner, or stay in and take advantage of 24-hour room service. Relax with a refreshing drink at a poolside bar, a swim-up bar, or one of 3 bars/lounges.

Featured amenities include complimentary high-speed (wired) Internet access, a business center, and dry cleaning/laundry services. Event facilities at this resort consist of conference space and a meeting room. Free self parking is available onsite.

At your hotel

All inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

  • All meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • Meals and beverages at companion properties
  • Surcharges for bottled wine

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Land activities

  • Fitness facilities

Entertainment

  • Onsite entertainment and activities

Not included

  • Airport transfers
  • Laundry/dry cleaning services
  • Motorized water sports
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Spa/beauty facilities and services
  • Wireless Internet access
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

At your hotel

Hard Rock Hotel Riviera Maya - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to unwind on the white sand beach. At Hard Rock Hotel Riviera Maya - All Inclusive, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities like snorkeling and scuba diving.

Guests can unwind with a drink at one of the resort's bars, which include 3 bars/lounges, a swim-up bar, and a poolside bar. Public areas are equipped with complimentary high-speed wired and wireless Internet access. This all-inclusive resort also offers a children's club, an outdoor pool, and a health club. Complimentary self parking is available on site.

  • Outdoor pool
  • Poolside bar
  • Swim-up bar
  • Full-service spa
  • Steam room
  • Sauna
  • Spa tub
  • Health club
  • Nightclub
  • Business center
  • Conference space
  • Porter/bellhop
  • 24-hour front desk
  • Multilingual staff
  • Hair salon
  • ATM/banking
  • Gift shops or newsstand
  • Shopping on site
  • Dry cleaning/laundry service
  • Elevator/lift
  • Number of floors - 3
  • Tennis on site
  • Number of bars/lounges - 3
  • Wedding services
  • Children's club
  • Luggage storage
  • Arcade/game room
  • Babysitting or childcare
  • Total number of rooms - 777
  • Laundry facilities
  • Airport transportation
  • Tours/ticket assistance
  • One meeting room
  • On private beach
  • Beach umbrellas
  • Beach towels
  • Free self parking
  • Free Wi-Fi
  • Free wired high-speed Internet
  • Spa treatment room(s)
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Stay connected

Available in all rooms: Free Wi-Fi

Available in some public areas: Free Wi-Fi , Free wired high-speed Internet

Park your car

Free self parking

In your room

  • Room service (24 hours)
  • Climate control
  • Blackout drapes/curtains
  • Ceiling fan
  • Air conditioning
  • Phone
  • Coffee/tea maker
  • Turndown service
  • Designer toiletries
  • Slippers
  • Separate bathtub and shower
  • Bathrobes
  • Hair dryer
  • Iron/ironing board
  • Jetted bathtub
  • Balcony
  • Minibar
  • Daily housekeeping
  • Rollaway/extra beds available
  • In-room safe (laptop compatible)
  • Private spa tub
  • Satellite TV service
  • Flat-panel TV
  • In-room massage available
  • Complimentary newspaper
  • Free Wi-Fi
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Eat and drink

The Market - This buffet restaurant specializes in international cuisine and serves breakfast and dinner.

Pizzeto - This restaurant specializes in Italian cuisine and serves dinner only.

Frida - This restaurant specializes in Mexican cuisine and serves dinner only.

Ipanema - This restaurant specializes in Brazilian cuisine and serves dinner only.

Zen - This restaurant specializes in Asian cuisine and serves dinner only.

24-hour room service is available.

Show dining options

Have fun

The private beach, suitable for snorkeling and kayaking, expansive gardens, kids' pool, family- friendly pool and adult-only pools and the realm of leisure possibilities are never-ending. The Teens lounge & Club opens just for teens and offers great opportunities for the younger generations to socialize and make new friends; the kids’ club keeps smaller children entertained and several tennis courts provide another alternative for those who love the game. If you are looking for a more adult experience, spa services are available at Rock Spa. Private beach, Outdoor freestyle pool, swim up bar, outdoor Jacuzzis, pool for scuba diving demonstration, dive tank, kayaks & snorkeling, teens lounge, 3 tennis courts, billiards, ping pong, table games, daily activities, Andromeda Disco, giant chess, bicycles, 1 multifunctional court-basketball/volleyball/soccer. Kids Club. Our luxury all inclusive resort offers the perfect setting for unforgettable family vacations. And for the enjoyment of our distinguished younger guests we offer our kids club. Play, enjoy, imagine and have fun in the tropical paradise of our all-inclusive luxury resort in Cancun, where kids are always on vacation. The Kids Club invites children from 4 to 12 years of age every day from 9:00am to 7:00pm. Professional staff at our luxury Riviera Maya resort is always ready to entertain. The Kids Club features an area for video games that includes an X-Box and Wii, a pool area where children can play, and a recreational area where kids develop their abilities in arts & crafts, and more.

Play

A private beach and a health club are featured at the resort. An outdoor pool and a spa tub are on site. Other recreational amenities include a sauna and a steam room.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Hiking/biking trails nearby
  • Skydiving nearby
  • Bicycle rentals nearby
  • Aerobics on site
  • Pilates classes on site
  • Scuba diving on site
  • Snorkeling on site
  • Volleyball on site
  • Yoga classes/instruction on site
Show recreation options

Relax

The onsite spa has massage/treatment rooms. Services include deep-tissue massages, hot stone massages, massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

  • Hot stone massage
  • Deep tissue massage
  • Reflexology
  • Body wraps
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Massages
  • Body treatments
  • Facial treatments

The fine print for Hard Rock Hotel Riviera Maya - All Inclusive

When you arrive

Check-in time starts at 3 PM

Minimum check-in age is 18

When you leave

Check-out time is noon

How you can pay

You need to know

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

No pets or service animals allowed

Show all policies

We should mention

A resort fee is included in the total price displayed. No pets and no service animals are allowed at this property.

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
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Honeymoon Promotion

Book a stay at this Palace resort and receive the following after arrival:

  • Fruit basket or petit fours
  • 1 bottle of sparkling wine
  • 1 romantic candlelight dinner
  • 2 t-shirts
  • 10% gift shop discount with honeymooner wristband
  • Use of services provided by the honeymoon desk
  • Late check-out (until 6 PM) may be requested and is subject to availability
At time of booking, when indicating traveler and room preferences, guests must enter "Honeymooners" in the Special Requests box to receive this promotion. After checking in, honeymooning couples will be directed to the honeymoon desk where staff will welcome them and help reserve their candlelight dinner. The other amenities will be delivered to their room. Upon arrival, honeymooning couples must present proof of marriage within the past year.

Unlimited Golf instead of Limitless Resort Credit Promotion

Book a minimum 3-night stay in any room category May 26, 2014-December 23, 2015 for travel December 24, 2014-December 23, 2015, forfeit the Limitless Resort Credit, and receive the following:

  • Unlimited rounds of golf for all guests in the room
3-night minimum stay is required. Guests who select the Unlimited Golf promotion cannot receive the Limitless Resort Credit promotion. A 20% service fee applies to each round of golf played. Promotion is valid at the Riviera Cancun Golf Club, The Golf Club at Playacar, and the Hard Rock Golf Club at Cana Bay. Full details at check-in. Taxes and gratuity may not be included. Offer subject to availability. Promotion is subject to change without prior notice. Other restrictions may apply.

$1,800 Limitless Resort Credit

Book a minimum 3-night or more stay now - December 23, 2015 in any room category, for travel during the same period and chose from the following:

  • Resort credit for use toward tours, Rock Spa, beauty salon treatments, golf outings, select Colin Cowie Wedding Collections, upgraded wine selection, and Rock Shots by Kodak, based on following length of stay:
  • USD 500 in resort credit with a 3-night stay
  • USD 750 in resort credit with a 4-night stay
  • USD 1500 in resort credit with a 5-6 night stay
  • USD 1800 in resort credit with a 7-8 night stay
  • USD 2000 in resort credit with a 9-11 night stay
  • USD 2500 in resort credit with a 12-13 night stay
  • USD 3600 in resort credit with a 14+ night stay
  • OR
  • Unlimited rounds of golf for all guests registered in the same room in exchange for the resort credit
3-night minimum stay required. Offer valid for any room category. Credit amounts are double when booking Deluxe Platinum Grand Sky Terrace - Connecting room type. Complete details available at check-in. Resort credit is not transferable, non-cumulative, and cannot be applied to future stays. Resort credit cannot be exchanged for cash, products or merchandise. Offer is not valid with groups/conventions. A service fee of 20% will be applied to all resort credit items and services (Rock Shots, Resort Credit Shop and other products and services of this promotion). These fees can be paid with cash, credit card or other authorized means. Credit is applied to guest's account at check-out. Other restrictions may apply. Promotion, prices, and applicable services are subject to change without prior notice.

Music Lab Offer

Book a stay in any room/rate category and all guests 12 years and older can choose from 4 complimentary Music Lab programs, including Jam Bad, Spin Session, Roctube, and My Tracks.

Full details at check-in. Taxes and gratuity may not be included. Offer subject to availability. Other restrictions may apply.

Unlimited Phone Calls Promotion

Book a stay in any room or rate category, for travel anytime, and all calls made from guestrooms to phone numbers within Mexico (excluding cell phones), the Continental United States of America, and Canada are complimentary.

Offer valid for all room and rate categories. Details available at check-in. Calls must be made from guestrooms. Other international calls are charged at a special rate. If unused, this service cannot be exchanged for cash value. Excludes calls to Hawaii, the Virgin Islands, Puerto Rico, and other international calls. Excludes -800 calls, calls through an outside operator, collect calls, calls using other phone companies, and calls to cell phones within Mexico. Other restrictions may apply.

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