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4.2 out of 5

"The pros of the property is the large and clean rooms. The cons are many 1. Horrible front desk staff especially the clown called Jose. Very rude, i ... " More

By a verified traveler on Tue 19 Dec 2023

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Hotel Description

4-star beachfront hotel near Playa del Carmen Main Beach

Beachfront retreat

A stay at this Downtown Playa del Carmen hotel places you steps from Playa del Carmen Main Beach and a 5-minute walk from Quinta Avenida. Mamitas Beach and Pier Navega are also within half a mile (1 km).

All-inclusive

A full-service spa, 6 restaurants, and 2 outdoor pools are all featured at this all-inclusive hotel. Relax with a drink at one of the 2 poolside bars and get perks like free WiFi. Make the most of the gym and a rooftop terrace, and relax with drinks at one of the 3 bars/lounges.

Standard Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$323* Per night/room Apr 1 - Apr 2

Junior Suite, 1 King Bed, Oceanfront

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Junior Suite, 1 King Bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite, 2 Queen Beds, Ocean View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Premium Suite, 1 Bedroom, Oceanfront (Master)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Wyndham Alltra Playa del Carmen Adults Only All Inclusive ratings based on 44 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Wyndham Alltra Playa del Carmen Adults Only All Inclusive

Everyone (18) Couples (17) Family (4)
3 out of 5
The pros of the property is the large and clean rooms. The cons are many 1. Horrible front desk staff especially the clown called Jose. Very rude, insensitive and condescending even though the hotel was at fault. 2. Not honoring what they advertised. I specifically booked an ocean view and oceanfront room. I got there and they put me in a pool view room on the ground floor with so much noise from outside and inside. I was told I could change room the next day and after so many back and forth, they said they will have a room ready at 3pm and when getting to the front desk at 3pm, the clown Jose had an attitude and said nothing was available and I need to wait till next day. Mind you I was meant to be celebrating my birthday and wasted a day just waiting for an available room. Just horrible 3. Food left a lot to be desired, I had dinner and lunch off the hotel premises because the food was not good. 4. The alcohol was not good. i did not get a buzz once and I am a lightweight. I drank so much and still didn't catch a buzz....had to go get alcohol from a liquor store to add to my drinks. 5. Facility is small and cabanas are extra$ so everyone is fighting for small amounts of chairs available. 6. Very small beach that is also a public beach. While the manager tried to make up for the stay after I threatened to checkout and move to another hotel...the damage was done. It was not the type of experience I was expecting and the crappy food and alcohol was the icing on a bad stay

Posted by on Dec 19, 2023

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Comment from Hotel Management

Dec 20, 2023 by Lucía Delfín - Manager's Assistant

Dear Guest Temitope. We are really sorry if your last stay at Wyndham Altra Playa del Carmen Adults Only All Inclusive has not a pleasand one. Please receive our sincere apologies. We are already taking action to prevent the room assignment issue you had and we will try to be clear in our room description. Also, we will address your concerns regarding service, food and drinks to our managements to eradicate these practices. At the same time, we are already working to improve the beach area. We reiterate our apologies and hope you can give us a second chance to better serve you in the future. Best Regards,

5 out of 5
Wonderful

Posted by on Nov 19, 2023

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Comment from Hotel Management

Nov 20, 2023 by JMC- Sales Team

Dear Maribel, Thank you for choosing our beautiful resort for your recent stay in Playa del Carmen! We are delighted to learn your stay was most enjoyable and we appreciate the time invested in sharing your recent experience.

3 out of 5
I will start with the good. This resort is in a very convenient location. Now the bad. This is not a 5 or even 4 star resort. The beach is tiny. The rooms are small. The dining is not great. Three restaurants that are just ok. The breakfast buffet is severely limited. The pool area is tiny. The lack of a swim up bar I can deal with. I do not like the fact that you can’t get a drink, even a Bloody Mary or mimosa until after 11. We ordered room service the first night and we couldn’t finish the food. The minibar is also very limited. The whole resort felt very cramped and crowded. The saving grace was that every employee I encountered was extremely nice. The people make this resort what it is. I would say this is a three star resort at best and I feel it’s a misrepresentation to list it as anything but that.

Posted by on Oct 31, 2023

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Comment from Hotel Management

Nov 1, 2023 by JMC- Sales Team

Thank you for taking the time to share your impressions with us. We appreciate your feedback.

1 out of 5

Posted by on Oct 30, 2023

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Comment from Hotel Management

Nov 20, 2023 by JMC- Sales Team

Dear Michelle,Thank you for choosing our beautiful resort for your recent stay in Playa del Carmen, unfortunately we are very surprised to see your stay was not enjoyable, we hope that you can provide us with more details about your stay.

1 out of 5
This resort advertises 3 a la carte restaurants opened daily on it's website and Travelocity. The steakhouse is closed completely. The other 2 are only opened on alternating nights. That means there is only 1 nice restaurant open nightly when 3 are advertised. This also means that there is not enough space for everyone to eat at a nice restaurant every night. We could not even get a reservation for our anniversary and that was us trying to reserve the minute we arrived. This is fraud. I paid for something they said they had but did not. Also, staff is rude or uncaring, food is subpar, service is super slow, and security is lacking especially since there is no barrier between this resort and the public beach. Also, I've tried to contact Wyndham with zero response for almost 3 weeks. Zero help. I also contacted Travelocity and they do not care. I actually got an email back that Travelocity could not help because the resort would not return Travelocity's emails or calls so that tells you how this resort operates. My advice would be never to book at this hotel. I never will again.

Posted by on Sep 16, 2023

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Comment from Hotel Management

Sep 17, 2023 by JMC- Sales Team

Dear Timothy, Thank you for taking the time to share such a complete overview of your recent stay, please note that the resort can operate, close and open restaurant at its discretion and in no way fall under fraud as this is communicated clearly at our available channels at the Resort. We are saddened to learn your stay was not up to your expectations.

1 out of 5
My replica wedding ring that I travel with for safety reasons, was removed from my personal belongings in my room, I presume from one of the cleaning staff. It was later found in "the lobby". The only place I leave my ring is either on my finger or in my travel jewelry bag. It does not fit me loose so it's virtually impossible for it to fall off. The hotel refuses to acknowledge that it was stolen, rather putting the blame on me that I was the one that misplaced it and left it in the lobby. The only reason why it was probably recovered is because they realized it was not an authentic diamond. I'm so glad I did not take my real one!!!! If you value your personal items and you don't want your items stolen during your stay, I suggest you don't stay at the Wyndham Alltra. They are not a trustworthy hotel.

Posted by , from Santa Maria on Aug 2, 2023

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Comment from Hotel Management

Aug 2, 2023 by JMC- Sales Team

Dear Lucia, Thank you for taking the time to share your impressions and feedback about your recent stay in Playa del Carmen. We appreciate the time invested in bringing this situation to our attention; please note that Wyndham Alltra takes pride in the integrity and quality of the service provided. Our team conducted an investingation of the situation you described and that you were informed about during your check-out process; the Resort cannot held accountable for valuable items left outside of the safety deposit box provided for this purpose, our team has also informed you that they have the item in custody and will be shipped once you arrange the pick up with the supping company of your preference.

5 out of 5

Posted by on Jul 11, 2023

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Comment from Hotel Management

Jul 31, 2023 by Mayte Villaloz, General Manager Assistant

Dear Luis,Thank you for choosing Wyndham Alltra Playa del Carmen as your host We are very happy to learn that your stay was a most pleasant one and that you were highly satisfied with our service. We look forward to welcoming you back.

3 out of 5
Property was great walls a bit thin you can hear your neighbors and people outside your room so I’m pretty sure they can hear me. Paid extra for oceanfront view but I had to sit on my balcony and the ocean was to the right not like they pictured it on their website

Posted by on Apr 23, 2023

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Comment from Hotel Management

Apr 25, 2023 by Artemio Joachin Night Manager

We appreciate you taking the time to write a review about your stay with us.Unfortunately, we can see that you did not enjoy all the services we provided to you and your family. We apologize for any shortcomings on our end. The concerns you have raised are under close revision with our Department Heads.We look forward to welcoming you back and providing you the memorable stay that you deserve.

5 out of 5

Posted by on Feb 8, 2023

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5 out of 5
Everything was fantastic…best experience ever.. I’ll be back..

Posted by , from Bozeman on Jan 31, 2023

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Comment from Hotel Management

Jan 31, 2023 by Mayte Villaloz, General Manager Assistant

Dear Michael, We are so happy to read that your stay with us met your expectations. We appreciate you have taken the time to tell us about your experience at Wyndham Alltra Playa del Carmen and for having rating us with such a great score.Looking forward to welcoming you back.

About the Wyndham Alltra Playa del Carmen Adults Only All Inclusive

Location Constituyentes Number 1, Playa del Carmen, QROO 77710

All-inclusive Details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All land activities and use of recreational facilities and equipment are included.

Land activities

  • Fitness facilities

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included

  • Surcharge for premium food items
  • Spa/beauty facilities and services
  • Transportation to offsite activities

  • 24-hour room service
  • Buffet-style meals included
  • Onsite entertainment and activities included
  • A la carte dining included
  • Gratuities included
  • Additional gratuities accepted
  • Fitness facilities included
  • All meals included
  • Surcharge for premium food items
  • All available beverages included
  • Minibar (all beverages included)
  • Spa/beauty facilities and services not included
  • Transportation to offsite activities not included
  • Onsite live performances included
  • All land sports and fitness activities and facilities are included
  • Theme parties included

Property Features

Wyndham Alltra Playa del Carmen Adults Only All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Wyndham Alltra Playa del Carmen Adults Only All Inclusive offers its guests 2 outdoor swimming pools and a fitness center. There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 3 bars/lounges. A free manager's reception is offered daily. A computer station is on site and WiFi is free in public spaces. Business amenities include a business center and 2 meeting rooms. A rooftop terrace, tour/ticket assistance, and gift shops/newsstands are also featured at the eco-certified Wyndham Alltra Playa del Carmen Adults Only All Inclusive. This 4-star Playa del Carmen hotel is smoke free.

  • 287 guestrooms or units
  • 3 levels
  • 4 buildings
  • 6 dining venues
  • 2 bars by the pool
  • 3 bars or lounges
  • Built in 1999
  • Manager's reception (free)
  • Deli
  • Terrace on the roof
  • Cabanas on the beach (surcharge)
  • Towels for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar on the beach
  • Coffee shop
  • Swim-up bar

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Room Amenities

Wyndham Alltra Playa del Carmen Adults Only All Inclusive offers 287 air-conditioned accommodations with minibars and laptop-compatible safes. 55-inch LED televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and change of towels can be requested.

  • Minibar
  • In-room dining (limited hours)
  • LED television
  • Cable channels
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Change of towels (on request)

Food & Drink

The hotel hosts a free manager's reception daily.

Ventanas - This buffet restaurant specializes in international cuisine.

Zarape - This theme restaurant specializes in Mexican cuisine. Guests can enjoy drinks at the bar. Reservations are required. Open select days.

Bella - This theme restaurant specializes in Italian cuisine. Guests can enjoy drinks at the bar. Reservations are required. Open select days.

Brasas - Onsite restaurant. Reservations are required. Open select days.

Off The Hook - Onsite sushi bar. Guests can enjoy drinks at the bar. Open select days.

Late night fare is available from room service (during limited hours).

Nearby Activities

2 outdoor swimming pools are on site along with a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Yoga classes/instruction on site

Spa Services

The onsite spa has couples treatment room(s). Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is open daily.

  • Hot stone massage
  • Deep tissue massage
  • Prenatal massage
  • Couples treatment rooms
  • Sports massage
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property uses a grey water recycling system and eco-friendly cleaning products

Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting in each accommodation. Contactless check-in and contactless check-out are available.

  • Grey water recycling system
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property follows sanitization practices of COVID-19 Guidelines (CDC)
  • Property follows sanitization practices of CovidClean (Safehotels - global expert)
  • Guest education on local ecosystems and culture
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Water dispenser use by guests actively encouraged
  • Staff wears personal protective equipment
  • Security system
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • No cribs (infant beds) available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available through room service
  • Minimum guest age is 18
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: MXN 33 per night

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • Panama Jack Resorts Playa del Carmen All Inclusive
  • Panama Jack Resorts Playa del Carmen All Inclusive Adults Only
  • Wyndham Alltra Playa del Carmen Adults Only All Inclusive Hotel

You should know

  • Pool access available from 8:00 AM to 8:00 PM.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Awards & Affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

  • Green Globe
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.