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4.4 out of 5

"So the hotel and staff are great. I specifically picked a hotel that had a free airport shuttle, on Expedia website it says they have one, that is fre ... " More

By a verified traveler on Mon 17 Jul 2023

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Hotel Description

Tuscan hotel near Columbia Center Mall

City center stay

Your stay at this South Richland hotel places you within 2 miles (3 km) of Columbia Center Mall and Three Rivers Convention Center. Also, Toyota Center is within 2 miles (3 km) and Columbia Point Golf Course is within 6 miles (10 km).

Free perks

This hotel features an outdoor pool and an indoor pool. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport shuttle. Enjoy the 24-hour gym and free perks like buffet breakfast and free self parking.

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$139* Per night/room Apr 28 - Apr 29

Suite, 1 King Bed, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 Queen Bed, Accessible (Mobility Tub)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Accessible, Non Smoking (Communications)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Holiday Inn Express & Suites Richland, an IHG Hotel ratings based on 13 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Holiday Inn Express & Suites Richland, an IHG Hotel

Everyone (4) Family (7)
5 out of 5

Posted by on Oct 9, 2023

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Comment from Hotel Management

Nov 1, 2023 by Hotel Management

Dear Jean, Thank you for your positive rating response. We greatly appreciate having you as our valued guest and hope to have the opportunity to host you again in the future. Kindly,- Holiday Inn Express & Suites Richland

3 out of 5
So the hotel and staff are great. I specifically picked a hotel that had a free airport shuttle, on Expedia website it says they have one, that is free and 24 hr/day. When we get here we found out it only runs from 7a-9pm. Just disappointing, that is why we picked this hotel.

Posted by on Jul 17, 2023

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Comment from Hotel Management

Jul 24, 2023 by Hotel Management

Hello Jason, Thank you for taking the time to leave feedback for your stay. We apologize for the mis-information on the shuttle. We will be sure to review all of our hotel partner sites to ensure they are displaying accurate amenity offerings. - Holiday Inn Express & Suites Richland

4 out of 5
nice rooms, very good breakfast, modern looking and clean facility.

Posted by on Mar 29, 2022

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Comment from Hotel Management

Mar 31, 2022 by Hotel Staff

Hello Samantha, Thank you for providing feedback on your recent stay. We are glad you were able to enjoy the hotel's hot breakfast and that you found the hotel clean and comfortable. We hope to see you again soon.

5 out of 5
Easy access from freeway.

Posted by on Sep 5, 2021

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4 out of 5
Nice place to stay. Almost lost control of luggage cart on hill

Posted by , from OR on Dec 11, 2020

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5 out of 5
Spotless, friendly staff, easy parking, great location, COVID-29 compliant!

Posted by on Aug 27, 2020

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4 out of 5

Posted by on Mar 9, 2020

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Comment from Hotel Management

May 2, 2020 by Team Member

We appreciate the 4 star review. Sometimes we have had people give us "1-star" as they meant to say we were the #1 hotel they have stayed at. So we appreciate those "1-star" reviews as well!

5 out of 5
Pool was open 24 hours, so after you have been at the race track all day and wanna sit in the hot tub.... you can!! The breakfast was great! Had multiple options for the healthy eater, egg white omelets, turkey sausage and unflavored oatmeal. We will definitely be back!!

Posted by on Oct 14, 2019

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5 out of 5

Posted by on Jul 28, 2019

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4 out of 5

Posted by on Mar 17, 2019

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About the Holiday Inn Express & Suites Richland, an IHG Hotel

Location 1970 Center Pkwy, Richland, WA 99352

Property Features

Holiday Inn Express & Suites Richland, an IHG Hotel offers its guests an indoor pool, an outdoor pool, a 24-hour health club, and a spa tub. There's a snack bar/deli on site. Free breakfast is served daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business center, 2 meeting rooms, and coworking spaces. Event space at this hotel measures 780 square feet (72 square meters) and includes a conference center. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Holiday Inn Express & Suites Richland, an IHG Hotel. You'll have access to the health club at a partner property. A roundtrip airport shuttle is free (available 24 hours). Free self parking is available. This Tuscan-style Richland hotel is smoke free.

  • 1 building
  • 82 guestrooms or units
  • 4 levels
  • 780 sq ft of conference space
  • 72 sq m of conference space
  • Built in 2003
  • Buffet breakfast (free)
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Terrace
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • No smoking on site
  • Water dispenser

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Number of outdoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet , High-speed internet access , Internet access (complimentary)

Available in some public areas: Free WiFi , Free wired internet , Internet access in public areas - high speed

Parking

Free long-term parking , Free self parking , Free RV, bus, truck parking

Transport

  • Property shuttles: Free airport shuttle
  • Parking: Free self parking, extended parking, and RV/bus/truck parking

Room Amenities

Holiday Inn Express & Suites Richland, an IHG Hotel offers 82 accommodations with safes and complimentary newspapers. These individually decorated and furnished accommodations include desk chairs. Pillowtop beds feature Egyptian cotton sheets and down comforters. LED televisions come with premium cable channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include offices and desks, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Pillowtop beds
  • Deep soaking tub
  • LED television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Egyptian cotton linens
  • Down blanket
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet
  • Desk chair

Food & Drink

Guests are served free buffet breakfast on weekdays from 5:00 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.

Nearby Activities

An indoor pool, an outdoor pool, and a spa tub are on site. Other recreational amenities include a 24-hour health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Snorkeling nearby
  • Rock climbing nearby
  • Motor boating nearby
  • Mountain biking nearby
  • Fishing nearby
  • Hunting nearby
  • Bicycle rentals nearby
  • Rafting nearby
  • Boat tours nearby
  • Marina nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Swimming nearby
  • Sailing nearby
  • Water sports equipment
  • Scuba diving nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible pool
  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Holiday Inn Express & Suites Richland, an IHG Hotel offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 30.00 per pet, per night
  • Only dogs are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • An off-leash area is available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Cashless transactions are available

Onsite parties or group events are strictly prohibited

Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Onsite parties or group events are strictly prohibited.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

  • Property follows sanitization practices of COVID-19 Guidelines (CDC)
  • Property follows sanitization practices of COVID-19 Guidelines (WHO)
  • Credit card pre-authorization
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Pets allowed in specific rooms only
  • Security system
  • Debit cards not accepted
  • Staffed front desk
  • Events/parties not allowed
  • Carbon monoxide detector
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Children stay free - maximum age 17
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Individually-wrapped food options are not available
  • Number of children who can stay free - 4
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 30.00 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Housekeeping is available for an additional fee
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Express Hotel Richland
  • Holiday Inn Express Richland
  • Richland Holiday Inn Express
  • Holiday Inn Express Richland Hotel
  • Holiday Inn Express Suites Richland
  • Holiday Inn Express Suites Richland
  • Holiday Inn Express & Suites Richland, an IHG Hotel Hotel
  • Holiday Inn Express & Suites Richland, an IHG Hotel Richland

You should know

  • Pool access is available 24-hours a day.
  • Up to 4 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.