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4.1 out of 5

"The room was very clean " More

By a verified traveler on Tue 23 Jan 2024

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Hotel Description

4-star hotel near San Mateo County Event Center

Redwood Shores stay

Your stay at this Redwood Shores hotel places you within 6 miles (10 km) of San Mateo County Event Center and Kaiser Permanente Redwood City Medical Center. San Francisco Bay is within 6 miles (10 km) and Facebook Campus is within 9 miles (15 km).

Business services

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. There's a 24-hour gym on site, and a 24-hour front desk and a terrace are also provided.

Classic Room

Bed Count 1 King Bed Maximum Occupancy 3 Max
$107* Per night/room Mar 30 - Mar 31

Premier Suite, 1 Bedroom, Lagoon View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Classic Room, Accessible

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Double Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Classic Room, Accessible

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite, 1 King Bed with Sofa bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 4 Max

Grand Bay Hotel San Francisco ratings based on 20 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Grand Bay Hotel San Francisco

Everyone (8) Couples (4) Family (5)
5 out of 5
The room was very clean

Posted by on Jan 23, 2024

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Comment from Hotel Management

Jan 24, 2024 by General Manager

Dear Laura, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Grand Bay Hotel San Francisco, and we look forward to welcoming you back soon.Safe and Happy Travels,Benjamin Duverge General Manager

5 out of 5

Posted by on Jan 23, 2024

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Comment from Hotel Management

Jan 24, 2024 by General Manager

Dear Michael, Thank you for rating your stay at Grand Bay Hotel San Francisco. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Safe and Happy Travels,Benjamin Duverge General Manager

4 out of 5

Posted by , from Sugarloaf on Dec 18, 2023

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Comment from Hotel Management

Dec 18, 2023 by General Manager

Dear Elizabeth, Thank you for your nice rating! We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon to Grand Bay Hotel San Francisco.Safe and Happy Travels,Benjamin Duverge General Manager

5 out of 5
This property is very clean and the staff was friendly and helpful. It's located in an industrial area with lots of office buildings, so there isn't much to see or walk to. I found the food to be well over priced, due to the location

Posted by , from Ypsilanti on Oct 24, 2023

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Comment from Hotel Management

Oct 25, 2023 by Benjamin Duverge General Manager

Dear Nina, Thank you for being our guest at Grand Bay Hotel San Francisco and for sharing your feedback with us. We are glad you had a pleasant stay with us and loved our spotless property and devoted staff. However, we regret not meeting all of your expectations and will share your comments with our team. We look forward to welcoming you back soon.Safe and Happy Travels,Benjamin Duverge General Manager

5 out of 5
Nice

Posted by , from Santa Fe on Apr 22, 2023

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Comment from Hotel Management

Apr 26, 2023 by Hotel Management

Thank you for sharing your positive experience with us and with your fellow travelers, James. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us! We look forward to welcoming you back to our hotel in the not-too-distant future.

3 out of 5
Excellent hotel great quiet area. Drinks and meals were wonderful. Dining and bar staff were fabulous front desk staff not so much except for the male during the midnight shift. I would stay again perhaps the blonde lady at the desk wasn’t feeling well I wish her smiles.

Posted by on Dec 23, 2022

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Comment from Hotel Management

Dec 24, 2022 by grand bay

Thank you for your time & feedback!

5 out of 5
Nice place

Posted by on Nov 27, 2022

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Comment from Hotel Management

Nov 28, 2022 by Hotel Management

Thank you for sharing your positive experience with us and with your fellow travelers, Hagop! We really appreciate all of your feedback and we’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the not-too-distant future.

5 out of 5
Excellent. Will come again.

Posted by on Jun 12, 2022

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5 out of 5
Nice place Nice peopled

Posted by on Feb 6, 2022

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Comment from Hotel Management

Feb 8, 2022 by Justin

Thanks James! So glad you enjoyed your stay!

5 out of 5
Great

Posted by on Dec 19, 2021

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About the Grand Bay Hotel San Francisco

Location 223 Twin Dolphin Dr, Redwood City, CA 94065

Property Features

Grand Bay Hotel San Francisco offers its guests an outdoor pool and a 24-hour fitness center. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A 24-hour business center and meeting rooms are available. Event space at this hotel measures 20000 square feet (1858 square meters) and includes conference space. A terrace, multilingual staff, and a picnic area are also featured at the business-friendly Grand Bay Hotel San Francisco. Parking is available for a fee. Smoking is allowed in designated areas at this 4-star Redwood City hotel.

  • 1 building
  • 421 guestrooms or units
  • 9 levels
  • Meeting rooms
  • 20000 sq ft of conference space
  • 1858 sq m of conference space
  • Built in 1987
  • Deli
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Terrace
  • Outdoor picnic space
  • Television in lobby
  • ATM
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , Free wired internet , Wireless internet access

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: San Carlos Station (2.5 km / 1.6 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Grand Bay Hotel San Francisco offers 421 accommodations with safes and coffee/tea makers. Accommodations offer separate sitting areas. Beds feature Egyptian cotton sheets, down comforters, and premium bedding. 55-inch flat-screen televisions come with premium digital channels. Bathrooms include shower/tub combinations with rainfall showerheads, bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wired and wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Sitting area
  • In-room dining (limited hours)
  • Flat-screen television
  • Digital channels
  • Premium channels
  • Coffee maker
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Down blanket
  • Shower and tub combination
  • Rainfall showerhead
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet
  • Travel crib

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 11:00 AM.

Waterside Grill & Lounge - Overlooking the pool, this restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Children under 12 years old are not allowed in the swimming pool or health club without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Pool access ramp on site
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per day.

Pet Policy

  • Pets: USD 50 per pet, per stay
  • Only dogs and cats are allowed
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, Eurocard, Barclaycard, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Security system
  • Staffed front desk
  • Children stay free - maximum age 11
  • Carbon monoxide detector
  • LGBTQ friendly
  • Smoke detector
  • Children stay free
  • Number of children who can stay free - 3
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 20 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 29 per person
  • Covered self parking fee: USD 30 per night
  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sofitel Hotel
  • Sofitel Hotel San Bay Francisco
  • Sofitel San Francisco Bay
  • Redwood City Sofitel
  • Sofitel Hotel Redwood City
  • Sofitel Redwood City
  • Sofitel San Francisco Bay Hotel Redwood City
  • Sofitel San Francisco Bay Hotel
  • Sofitel San Francisco Bay Redwood City
  • Pullman San Francisco Bay Hotel Redwood City
  • Pullman San Francisco Bay Hotel
  • Pullman San Francisco Bay Redwood City

You should know

  • Up to 3 children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.