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La Quinta Inn & Suites by Wyndham Raleigh Crabtree

2.5-star property
2211 Summit Park Ln, Raleigh, NC 1-855-201-7819
3.1 out of 5
See all 15 travelocity Reviews

"We enjoyed our stay at the hotel. The only problem is that it's pretty beat up. The door latch to our room was broken and I had to use ninja tactics ... " More

By a verified traveler on Sun 24 Sep 2023

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Hotel Description

Hotel near Crabtree Valley Mall in Raleigh

North Hills stay

Your stay at this North Hills hotel places you within 2 miles (3 km) of Crabtree Valley Mall and Laurel Hills Park. Shelley Lake Park and North Hills Shopping Center are also within 3 miles (5 km).

Business services

This hotel features a gym and a seasonal outdoor pool. Traveling on business? Take advantage of the business center and free WiFi in public areas. Free self parking, express check-out, and dry cleaning are also offered.

Room, 2 Double Beds, Accessible, Non Smoking (Mobility/Hearing, bathtub)

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$66* Per night/room May 20 - May 21

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible, Non Smoking (Mobility, bathtub)

Bed Count 1 King Bed Maximum Occupancy 3 Max

La Quinta Inn & Suites by Wyndham Raleigh Crabtree ratings based on 15 Verified Reviews

Review Summary
3.1 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for La Quinta Inn & Suites by Wyndham Raleigh Crabtree

Everyone (6) Couples (5) Family (4)
3 out of 5

Posted by on Oct 20, 2023

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Comment from Hotel Management

Nov 9, 2023 by General Manager

Dear Patricia,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

5 out of 5
We enjoyed our stay at the hotel. The only problem is that it's pretty beat up. The door latch to our room was broken and I had to use ninja tactics in order for the door to close and lock properly. Also, the rooms aren't sound-proofed at all. You can hear the person in the next room having a conversation at normal speaking volume. My wife and I whispered the entire time.

Posted by on Sep 24, 2023

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Comment from Hotel Management

Sep 25, 2023 by General Manager

Dear Michael,Thank you for staying with us at La Quinta Inn & Suites by Wyndham Raleigh Crabtree and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

1 out of 5
Upon arriving we noticed trash all around the outside of the building. Checking in was a process as our concierge was more worried about her next text message than checking us in. 10 minutes check in which should only take seconds, we were giving our room cards. She never told us how to get to the elevators so we’re walking around the lobby like to idiots. Finally found the elevators. While waiting we noticed the carpet was filthy with stains, wallpaper peeling. The elevator opened and that was just as dirty. Finally got to our floor, found our room, the key card wouldn’t work in any which way. After many attempts my husband got us inside the room and upon WALKING IN, THE ROOM SMELLED OF CAT URINE!!!! DISGUSTING. There was no way in hell were we staying there. Who knows what we would’ve picked up getting into bed. Went back to the elevators only for the down button to not work. Kept trying to push it to hope it made some kind of contact, only for us to realize it wasn’t budging so we pushed the up button and pray the elevator would make its way to our floor and stop. That took forever. We decided to look for the stairs because we just wanted out of this disgusting hole, but to no avail, we couldn’t locate the stairs. By then we heard the elevator doors open and we quickly ran to it got in and went to the lobby where there was ANOTHER couple complaining of the same thing. Dirty room, smelling of urine, hair I HAVE MORE TO ADD BUT NO ROOM PLEASE REFUND ME. it was horrible

Posted by on Sep 15, 2023

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Comment from Hotel Management

Sep 16, 2023 by General Manager

Dear Maria,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

3 out of 5

Posted by on Sep 14, 2023

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Comment from Hotel Management

Oct 28, 2023 by General Manager

Dear Laressia,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

1 out of 5
Did not check in we left. 90 degrees outside and the air conditioner did not work, dirty, one elevator did not work

Posted by on Aug 18, 2023

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Comment from Hotel Management

Jan 13, 2024 by Manager

Hello Rachelle, We apologize for the inconvenience you experienced during your recent stay. We understand the importance of a comfortable and functional room. We appreciate your feedback and will address these concerns with our team to ensure this does not happen in the future. Thank you for bringing this to our attention.

5 out of 5

Posted by on Jun 3, 2023

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Comment from Hotel Management

Jan 13, 2024 by Manager

Hello Sam,We are thrilled to hear that you had a wonderful experience during your stay at our hotel! We strive to provide exceptional service to all our guests and we are delighted to know that we met your expectations. If there is anything else we can do to make your future stays even better, please don't hesitate to let us know. We look forward to welcoming you back soon!

1 out of 5
This hotel was dirty and the room reeked of urine . The corridors were dirty and reeked of pee too. The worst hotel I ever stayed at

Posted by on May 22, 2023

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Comment from Hotel Management

Jan 13, 2024 by Manager

Hello Bibi, We appreciate you taking the time to share your feedback with us. We apologize for any inconvenience you experienced during your stay. We strive to maintain a clean and comfortable environment for our guests, and we will address the concerns you raised with our housekeeping team. Your comments help us improve our services, and we hope to have the opportunity to welcome you back in the future to provide a better experience.

5 out of 5

Posted by on May 14, 2023

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Comment from Hotel Management

Jan 13, 2024 by Manager

Hello Tomarashal,Thank you for choosing to stay with us! We hope you had a wonderful experience during your time at our hotel. If you have any additional feedback or if there's anything else we can do for you, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future.

2 out of 5
All around property was litter and cigarette butts. Morning breakfast mediocre Plus what was quoted on room was not available

Posted by on Mar 2, 2023

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Comment from Hotel Management

Jan 13, 2024 by Manager

Hello Mary, Thank you for sharing your feedback regarding the cleanliness of our property and the breakfast experience. We apologize for any inconvenience caused. We regret to hear about the discrepancy between the quoted room and availability. We encourage you to reach out to our management team directly to discuss your concerns further.

4 out of 5
Its an old property in transition. The room fees reflect this. The staff offers extreme support in making one's stay comfortable. Aretha, day time front desk support was outstanding and it will always?be memorable.

Posted by on Feb 13, 2023

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Comment from Hotel Management

Jan 13, 2024 by Manager

Hello james, Thank you for your review! We appreciate your feedback regarding your stay at our hotel. We are glad to hear that our staff, especially Aretha, provided exceptional support to make your stay comfortable. We take pride in offering excellent customer service. We are constantly working on improving our property to provide a better experience for our guests. We hope to welcome you back in the future for another memorable stay.

About the La Quinta Inn & Suites by Wyndham Raleigh Crabtree

Location 2211 Summit Park Ln, Raleigh, NC 27612

Property Features

La Quinta Inn & Suites by Wyndham Raleigh Crabtree offers its guests a fitness center and a seasonal outdoor pool. WiFi and wired Internet are free in public spaces. Business amenities include a business center and a meeting room. Event space at this hotel measures 675 square feet (63 square meters) and includes conference space. The business-friendly La Quinta Inn & Suites by Wyndham Raleigh Crabtree also features a vending machine, laundry facilities, and dry cleaning/laundry services. Free self parking is available.

  • 130 guestrooms or units
  • 5 levels
  • 675 sq ft of conference space
  • 63 sq m of conference space
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • ATM
  • Elevator

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking

Transport

  • Train station: Raleigh Union Station (9.2 km / 5.7 mi)
  • Parking: Free self parking

Room Amenities

La Quinta Inn & Suites by Wyndham Raleigh Crabtree offers 130 air-conditioned accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries. This Raleigh hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom

Nearby Activities

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible parking

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 25.00 per accommodation, per night
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 75 lbs per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and debit cards; cash is not accepted

Masks are required at the property for guests without COVID-19 vaccination

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche, and debit cards. Cash is not accepted.

For guests' safety, the property includes a smoke detector in each accommodation. Masks are required in public areas for unvaccinated guests.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Pets allowed in specific rooms only
  • Staff wears personal protective equipment
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 18
  • Social distancing measures are in place
  • Contactless check-in is not available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Masks are compulsory at the property for guests without full COVID-19 vaccination
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per accommodation, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

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You should know

  • The seasonal pool will open in July and close in September.
  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.