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4.1 out of 5

"Everything excellent except for the hard bed. :-) Will come back! " More

By a verified traveler on Sun 28 Jan 2024

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Hotel Description

5-star adults-only property near Cortecito Beach, connected to a shopping center

Beachside getaway

With a stay at this Bávaro property, you'll be within half a mile (1 km) of Cortecito Beach and 12 miles (20 km) of Macao Beach.

All-inclusive

This all-inclusive property features a private beach, a casino, and a full-service spa. Spend a day at the beach snorkeling, or relax with sun loungers and beach umbrellas. Enjoy a meal in one of the 17 restaurants and perks like free buffet breakfast and free self parking.

Romance Suite Swim Up

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite Garden / Pool View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Romance Suite Poolside

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite Swim Up

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite Poolside

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite Garden / Pool View Single Use

Bed Count 1 King Bed Maximum Occupancy 1 Max

TRS Turquesa Hotel - Adults Only - All Inclusive ratings based on 24 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for TRS Turquesa Hotel - Adults Only - All Inclusive

Everyone (11) Couples (9) Family (4)
1 out of 5

Posted by on Feb 9, 2024

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Comment from Hotel Management

Feb 11, 2024 by Hospitality Sr. Advisor

Dear Jessica,Thank you for rating your recent stay in our TRS Turquesa Hotel.We are pleased to have been chosen as your vacation home, however, we regret that we did not achieve the highest rating for our services, as it confirms that your experience was not optimal. We also regret not having substantial feedback as to the reasons why, in order to continue to improve our standards.We look forward to the opportunity to change your impression of our TRS Turquesa Hotel.Kind regards! Y. JiménezHospitality Sr. Advisor

5 out of 5
Everything excellent except for the hard bed. :-) Will come back!

Posted by on Jan 28, 2024

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Comment from Hotel Management

Jan 29, 2024 by Julissa Mota E-Butler

Dear Stephanie, Thank you very much for choosing us as your preferred destination for your recent vacations. We thank you for valuing our hotel with the highest rating, it would be a great pleasure to offer you our services and unparalleled charisma in another occasion not too far away in this Caribbean paradise environment. Our doors remain open waiting to have the pleasure of serving you again in our TRS Turquesa Hotel. Kind regards!

5 out of 5
First let me start with our butler Noris. SHE IS AMAZING!!! I cannot say enough nice things about her incredible service, attention to detail, quick response time, and thoughtfulness!! She absolutely made our trip 5 stars when it might have been less due to travel issues and weather. She went above and beyond to stock me with champagne and decorated our room for my husband’s birthday, complete with a cake. He loved it!! We will absolutely return to this property. The beach is lovely, rooms are spacious, food options are tasty and the pool bars fully stocked. Shout out to our server Delores at the Helios pool, she’s a rockstar! And did I mention Noris is amazing?! Stay here, you’ll be glad you did!

Posted by on Nov 14, 2023

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Comment from Hotel Management

Nov 14, 2023 by Juan Carlos Cedano Butler team

Dear Mrs. Kelly,Thank you for your review, it is very important for us!

5 out of 5
TRS is a beautiful resort, beautiful beach, friendly staff

Posted by , from BLUFFTON on Oct 9, 2023

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Comment from Hotel Management

Oct 27, 2023 by Julissa Mota E-Butler

Dear Shelly, Thank you for choosing us. We appreciate the time you spent rating our property. We look forward to your next visit and hope to reach your maximum satisfaction once more. We will be attentive to your next visit to your vacation paradise in Punta Cana.Kind regards!

5 out of 5

Posted by on Jun 19, 2023

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Comment from Hotel Management

Jun 21, 2023 by Julissa Mota E-Butler

Dear Diane, Thank you ever so much for your review. We truly appreciate you taking the time to rate your experience on our property. On behalf of the entire TRS family, We reiterate our most sincere desire to welcome you back, hoping that our hotel will be of interest to you on a future vacation, allowing us to present you with a new TRS Experience. Best regards!

4 out of 5
I enjoyed my time at the resort, the staff, the food the drink was excellent. My butler, Julibell is the man incredible always made sure that I was taking care of. The restaurants were great. I was mainly at Hellios for breakfast and lunch. My only issue for breakfast they didn’t have an omelette station where we could provide the cook ingredients to make an omelet, as it was the scrambled eggs provided were a little runny and sometimes cold. My other negative was the Palladium Travel club. I did their 90 minute presentation of what being a member offers and it had a lot of great things but it required a commitment that I wasn’t going to make that decision that day. But I was gonna be there for 5 more days so I had time to decide but when they didn’t like my answer, the disgust on their faces made me feel I was nothing more than a commission. I may choose to become a member down the road, but the experience didn’t feel good. All that aside I am almost positive I will be back.

Posted by , from Brooklyn on May 15, 2023

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Comment from Hotel Management

May 17, 2023 by Julissa Mota E-Butler

Dear Mr. Hector, We truly appreciate your taking the time to write a review on the TRS Turquesa Hotel. At TRS we strive every day to achieve excellence by offering an optimized service that enables us to deliver an unbeatable vacation experience. We also appreciate your comments, which have been addressed to our managers in order to continue with our improvement system aimed at excellence. We hope to have the opportunity to welcome you back for a better yet incredible experience at our hotel. Kind regards!

3 out of 5
Staff is amazing. Views were nice, and food was good. Unfortunately, no hot water. Phone didn’t work. And management was awol.

Posted by on Dec 13, 2022

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Comment from Hotel Management

Dec 14, 2022 by Hospitality SR Advisor

Dear Richard, On behalf of the entire family of TRS Turquesa Hotel, we would like to thank you for choosing us and sharing your experience, even though we have not been able to meet your expectations. The first thing we want to do is apologize for not offering you the stay you were expecting to have. Each guest comes with different expectations that we wish to fulfill. Also, we take note of all the points you mentioned, regardless, we value all feedback that helps us to be a better Hotel, so we are grateful for the time you invested to share your comments. Should you give us another try, we want to show you that we can provide a great experience in every sense. Kindest regards! Yasindi JiménezHospitality Sr. Advisor

4 out of 5
Room and amenities as described. Hard to locate.

Posted by on Aug 22, 2022

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Comment from Hotel Management

Aug 22, 2022 by Hospitality Manager

Dear John,Thank you for choosing us.We appreciate the time you spent rating our property. We are honored to note that your overall experience was satisfactory. On the other hand, we would like to inform you that we have a map within the app of our premises. We regret any inconvenience experienced.We look forward to your next visit and hope to reach your maximum satisfaction.Kind Regards,Sachenca Núñez,Hospitality Manager

1 out of 5
The room that I booked was not the room that I was given to stay in. I was informed that the room I purchased was in a different building that was being renovated. I also decided to go to the spa on grounds and they left out pieces of the service that was quoted to me beforehand. Also the butler was nice BUT was never around when needed. We waited a very long time on multiple occasions to can’t rides around the facility.

Posted by on Aug 1, 2022

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Comment from Hotel Management

Aug 1, 2022 by Doniel Reyes, E-Butler TRS Turquesa

Dear Maitin, We appreciate your comments related to your recent stay at TRS Turquesa Hotel. Our TRS family is always working diligently to satisfy and exceed the expectations of all our guests, within the services, the personalized touches of our teams, support from our partners and services providers that complement our own services, and access to our complex and Hotel. in hopes that our hotel will be of interest in future holidays, allowing us to present every time a new TRS Experience. On behalf of the entire TRS family, we reiterate our sincerest hopes you consider returning to our property once more. Warm Regards,

5 out of 5
Everything and everyone about this resort was exceptional! The pictures on Travelocity do not do it Justice, this place is gorgeous, and clean. Food was good staff was amazing service was wonderful. Rodney was an amazing butler, the cabaret was great! If you’re looking for a place to stay look no further!

Posted by on Apr 12, 2022

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Comment from Hotel Management

Apr 16, 2022 by Sachenca

Dear Kianna, We are more than excited of having gone beyond your expectations to offer you an outstanding experience at our TRS Turquesa Hotel. We are very proud to have received your personal comments as well as to learn that you were satisfied with the hotel in general, that your stay was very enjoyable and wonderful. We continue to count on your preference, and that you allow us to welcome you again in our Hotel during your next visit to Punta Cana. Kindest regards! Sachenca Núñez Hospitality Manager

About the TRS Turquesa Hotel - Adults Only - All Inclusive

Location Av. Francia, Punta Cana, La Altagracia 23000

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

  • All à la carte meals and snacks included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Water activities

  • Kayaking
  • Rowing/canoeing
  • Sailing

Land activities
  • Fitness facilities
  • Miniature golf
  • Soccer
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Dancing

Entertainment

  • Onsite entertainment and activities
  • Access to onsite nightclubs
  • Onsite live performances
  • Theme parties

Not included

  • Golf green fees
  • Use of golf cart
  • Use of golf equipment
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Snorkeling
  • Tennis lessons
  • Windsurfing
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Kayaking included
  • Access to onsite nightclubs included
  • Rowing/canoeing included
  • Sailing included
  • 24-hour room service
  • A la carte dining included
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Soccer (football) included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • Golf green fees not included
  • Use of golf equipment not included
  • Use of golf cart not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Miniature golf included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Windsurfing not included
  • Aerobics classes/lessons included
  • Snorkeling not included
  • Dancing classes/lessons included
  • Tennis lessons not included
  • Onsite entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • All meals included
  • Minibar (all beverages included)
  • All onsite activities, and facilities and equipment included
  • All non-motorized water sports included
  • Onsite live performances included
  • Theme parties included

Property Features

TRS Turquesa Hotel - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At TRS Turquesa Hotel - Adults Only - All Inclusive you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available. There are 17 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers outdoor tennis courts, a health club, and a spa tub. Free self parking is available. Smoking is allowed in designated areas at this 5-star Punta Cana property.

  • 372 guestrooms or units
  • 2 levels
  • 10 buildings
  • 17 dining venues
  • 605 sq ft of conference space
  • 56 sq m of conference space
  • Built in 2004
  • Buffet breakfast (free)
  • Casino
  • Nightclub
  • Karaoke
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers for purchase
  • ATM
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Swim-up bar

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Free casino shuttle
  • Parking: Free self parking

Room Amenities

TRS Turquesa Hotel - Adults Only - All Inclusive offers 372 accommodations with indoor private spa tubs and iPod docking stations. Rooms open to furnished balconies or patios. Beds feature down comforters. A pillow menu is available. Flat-screen televisions come with satellite channels and DVD players. Coffee/tea makers and free minibar items are provided. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and complimentary toiletries. This Punta Cana property provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is provided daily.

  • Private indoor hot tub
  • Private balcony or patio (furnished)
  • Jetted tub
  • Stocked minibar (free)
  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • DVD player
  • Coffee maker
  • Down blanket
  • Pillow options
  • Separate shower and tub
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Wardrobe or closet
  • Toothbrush and toothpaste available

Food & Drink

Guests are served free buffet breakfast.

La Boheme only TRS Guests - This restaurant specializes in French cuisine and serves dinner only. Guests can enjoy drinks at the bar.

Kusko only for TRS guests - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.

Helios Beach Club - This restaurant specializes in international cuisine and serves dinner only. Open daily.

Capricho only TRS Guests - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

Bambu - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.

24-hour room service is available.

Nearby Activities

A private beach, 6 outdoor tennis courts, and a health club are featured at the property. 6 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Golfing nearby
  • Tennis lessons on site
  • Volleyball on site
  • Beach volleyball on site
  • Archery on site
  • Kayaking on site
  • Windsurfing on site
  • Parasailing on site
  • Yoga classes/instruction on site
  • Pilates classes on site
  • Racquetball/squash on site
  • Bicycle rentals nearby
  • Rowing or canoeing on site
  • Sailing on site
  • Basketball on site
  • Hiking/biking trails nearby
  • Personal motorized watercraft on site
  • Scuba diving nearby

Spa Services

The onsite spa has 12 treatment rooms including rooms for couples and outdoor treatment areas. Services include hot stone massages, sports massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a mud bath, a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 12
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Mud bath in spa
  • Hot stone massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector and a security system

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a smoke detector and a security system in each accommodation. Contactless check-in is available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Security system
  • Staff does not wear personal protective equipment
  • Debit cards not accepted
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Protective clothing is not available to guests
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are not in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Minimum guest age is 18
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Royal Suites Turquesa Palladium All Inclusive Punta Cana
  • Royal Suites Turquesa Palladium Punta Cana
  • Royal Suites Turquesa Adult All Inclusive Punta Cana
  • Royal Suites Turquesa Adult All Inclusive
  • Royal Suites Turquesa Adult
  • TRS Turquesa Hotel Adults All Inclusive Punta Cana
  • TRS Turquesa Hotel Adults All Inclusive
  • TRS Turquesa Adults All Inclusive Punta Cana
  • TRS Turquesa Hotel Adults Only All Inclusive
  • TRS Turquesa Hotel Adults Only All Inclusive
  • TRS Turquesa Hotel - Adults Only - All Inclusive Punta Cana

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.