Ratings based on 141 Guest Reviews

Hear it directly from our travelers
4.0 out of 5
76% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.5 Hotel condition
Hear it directly from our travelers
5 out of 5
for Everyone
by A traveler

Amazing Resort

Posted Jul 27, 2015
The resort was absolutely amazing!! Junior is th best butler a honeymoon couple could ask for! We plan on going back in the next year or two!!
1 out of 5
by A traveler


Posted Jul 22, 2015
Pros: The wait staff in the restaurants were the saving grace there was not enough room to tell full story of our disappointing encounter with the property
Cons: customer service was nearly non existant with exception of restaurants.
Location: wish i knew, they refused to refund our stay with them so that we could move to a hotel who could accomodate us.
I paid in advance for an all inclusive resort weekend getaway to surprise a childhood friend, and my husband, who has been overseas for 6 months. My card was charged full at booking, and I was given a confirmation of a NON SMOKING room, and that MY room would be guaranteed for the late check in (we arrived Friday Evening) Upon arrival, they inform me that my room is not available, but they have put me in a similar room for the night to move the next day. They offered $100 credit for the inconvenience (keep in mind this is all inclusive hotel so no $ needed unless you are shopping) We were only going to be there 3 nights. We were tired, and wanted to find my childhood friend to surprise her. We kept our backpacks with us to go to dinner, as it was already after 8pm, in hot climate, go to eat at hibachi which had no cooling system. So finally we go to our room carrying our packs, of which one is over 40 lbs. Well, the set of keys they provided didnt work. So we hike it back to lobby (about 400 yards) to get new keys, of which they dont work, no husband upset, both tired, hot with no cooling system in common areas of this place ,so I hike with my heavy pack yet again to the check in. I ask for working keys, and to please not move us again, its too much trouble apparently to get working keys. I tell them it might also be a good idea to send someone who can check the door. after being advised they would not move us, they moved us to a mold infested smoke stenched room,
5 out of 5
for Everyone
by A traveler from M

Great resort highly recommended

Posted Jul 8, 2015
Staff entertainment food entire experience was excellent. Enjoyed staff kindness and high level of service offered to guest. Organized resort will return and recommend. Have group of 10 friends arriving 7-9 so I've shared hotel passport for their review. Thank you!
5 out of 5
for Everyone
by A traveler from miami fl

Nice and spectacular hotel

Posted Jun 21, 2015
Exelent !!! I want to be thanks in special to some people like Cesar and Erickson. Alfonso and Raul they giving to Us special attention thxxxx
2 out of 5
by A traveler from NY

Major Disappointment!

Posted Jun 11, 2015
Cons: Everything! Nicer staff,
Just got home from this terrible, filthy experience! My boyfriend & I laid in bed sick for 3 days out of 5! The room & food were gross! The 'Elegance Club' is nothing special. The staff was extremely rude & unhelpful, not many employees spoke english. I would never recommend this resort to anyone, its far from luxury. Beds were so uncomfortable and old.
2 out of 5
by A traveler from Los Angeles, CA

Expectations were set toooo HIGH!!!!

Posted Jun 7, 2015
Pros: The staff was nice...but I never again want to hear "HOLA" again for the rest of my life.
Cons: REMODEL!!!
Location: Everything is too far and taxis want to charge you $40 for a 15 minute ride. TOURIST TRAP. There are nicer beaches elsewhere.
Hello, we just got back last night (June 06,2015) and I'm so glad we are back home to a nice clean and firm mattress. We arrived on June 4th, and the lobby area was really nice so I had hope that the rest of the hotel would be the same. I'm sure the resort was really nice at one point, but it needs to be kept up to deal with the high demand of of guest that this hotel caters to. We walked into our room and at first it seemed nice, but we started to look closer and saw the wear and tear on all the furniture. So next I checked the firmness of the mattress and it seemed like it had been there since the resort first opened. The pillows were horrible, super flat and I was scared to remove the pillow case. I checked the comforter and it was dirty and it had a little bit of blood stains. The towels were old and rough and I don't think they are ever replaced. The AC worked very well, but dam it was loud!!! it sounded like a diesel truck idling. After settling in, we took a walk around the hotel and several times we saw the staff haling away mattress that looked like it had every type of bodily fluid imaginable, yuck!! The actual property was well kept, but it was also showing its wear and tear. The beach area was nice but not jaw breaking aww. I've seen nicer beaches in Cancun and Maui. Oh, the beach towels were also nasty and they only give you one per guest. The food was okay but not good. No more buffets for me for a long time. If you decide to come, bring outlet converters.
1 out of 5
by A traveler from ny

Worst trip ever

Posted May 26, 2015
I need to call a supervisor and speak to them please leave me a # theres so much horrible things i dont have enough room to write
5 out of 5
for Couples
by A traveler from Long Island, NY

Great vacation!

Posted Apr 21, 2015
Pros: The Majestic Elegance defines an "all-inclusive" experience. There is no need to leave the property - everything you could want is available here.
Cons: Not a major issue - but the furnishings could use a little "sprucing up" (the bedspreads and the upholstery seem a bit dated).
Location: The Majestic Elegance is a short ride from the airport; it is located on the beach...so location is great! Excursions are available.
We returned to the Majestic Elegance in late March, 2015 and were reminded why we have returned to this resort repeatedly! Everything about this resort is wonderful - the staff, the pools, the restaurants, the beach! The atmosphere at the Majestic Elegance is everything you would want for a relaxing vacation. We have never been disappointed here - and hope to return again soon!
4 out of 5
for Everyone
by A traveler from HB, Ca 92649

Beautiful beach, nice hotel.

Posted Apr 21, 2015
everything is excellent, except the rooms that we stay in (#1120/1121). These rooms were so noisy. it's near the stair and elevator. we could't sleep before 1:00 am and have to wake up at 7:00 am when the hotel staffs start their day.
3 out of 5
by A traveler

Hotel front desk staff were not very helpful.

Posted Apr 21, 2015
Pros: The restuarant staff were very friendly.
Cons: Buffet should change some of the foods around.
Location: Nothing near by
The staff at the front desk are not friendly and helpful. We just need a new battery for the TV, I have requested at least 7 times, even brought down the remote control so they can put the battery in but the couldn't do so. I have to flag down someone to come to our room to fix the TV. Also when we ask for any upgrade on the room they didn't even check for us. We had at least 9 rooms booked on this hotel and they couldn't provide us with a closer room together.