Expected more from Majestic Posted Apr 5, 2013
We just got back from a family vacation, 7 adults. Check in was poorly managed with very few people to assist at front desk. When you finally got someone, they would disappear for 10 minutes thru a doorway keeping customers waiting at front desk. Rooms were nice & spacious but toilet area rather small. Nice size shower. You needed towel cards to get a beach towel which you were suppose to get back once you turned the towel in. Problem was they closed the towel shack around 5P each day. Tipping the towel guy solved the problem. So called top shelf liquor is not included- they consider Jack Daniel top shelf & if that is what you wanted, you paid for it. 6 restaurants on the premises including a French and Japanese hibachi both of which required reservations. The 1st night, we went down to the beach area where a hugh structure encloses 2 restaurants, the Rodeo on 1 side and a seafood restaurant on the other side. Both are served from the same kitchen. We were told that we could only order 2 meat meals out of 7 if we sat on the seafood side. We sat down and ordered whatever we wanted- not a problem with the server. Several of us during the trip suffered food poisoning with myself being down for an entire day. Reservations at the French restaurant was a problem- we had to make 2 reservations, one for a table for 4 & one for table of 3. When we got to the restaurant, they were going to seat us at 2 different tables until we just pulled the tables together and told them "this is how you make a table for 7." One of us ordered grouper which was promptly thrown up within 30 minutes after the meal. so much for gourmet food. The hibachi meal was very good at the Japanese restaurant. Breakfast and lunch at the enclosed gourmet buffet was the best meals we had esp breakfast. Large variety and leaving a few dollars each day at the table made a world of difference in the service. The activities and entertainment at this resort was very good and the staff did a nice job of getting people involved. Pool area was usually littered with empty water bottles and cups due to the fact of limited garbage units around the pool areas. Basketball and tennis courts: no staff usually present, basketballs flat, no water for guests available, courts not maintained. Pharmacy and medical treatment center available.