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Puerto Vallarta, Jalisco Hotel Rooms at the Hard Rock

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Hard Rock Hotel Vallarta All inclusive - Nuevo Vallarta Hotels
Rating: 4.5 Stars
$631

Hard Rock Hotel Vallarta All inclusive

Paseo de los Cocoteros 19, Villa 8, Nuevo Vallarta - Map
 
 
"Beautiful hotel in a safe area"
I really enjoyed my stay at the Hard Rock. The facilities were amazing, the rooms were clean and comfortable, and the food was great. There are only a few things I would suggest to the management to improve customer service: - Encourage employees to go the extra mile; the pool bar ran out of Cognac and didn't bother to restock it for the rest of my stay. This is something small, but it is the small details that make a good resort a great one. - Have servers present comment cards with drinks/meals. I had some of the best servers and some of the worst servers at the hotel. I was surprised how inconsistent it was. If servers presented comment cards it would give management a way to reward those employees who do go the extra mile. - Get rid of the service charge on the "free" resort credit. If it is free, let it be free. Otherwise call it "discounted rates" on tours, excursions, etc. - Make sure beach warning flags are updated. During my stay the flags were red on one part of the beach, yellow on the other. I wasn't sure if it was safe to swim or not. - Have managers walking around and asking guests about their experience. This would be a great way to solve small problems, quickly and prevent lists like these. Overall, though, these are small things and I was pleased with my stay.
AdmiralBrice from West Jordan, UT
Nestled on the beach, this Nuevo Vallarta resort is 1.1 mi (1.7 km) from Vallarta Adventures and 1.4 mi (2.2 km) from Nayar …More

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