Top Secret Hotels and the Travelocity Service Guarantee

What’s Covered:
If any of the following happens to you, we’ll work with our partners to make these situations right, right away:
  • Your hotel is overbooked
  • Your hotel has lost your reservation
  • Your hotel’s amenities are not as promised
  • Your trip is threatened by a hurricane

What’s Not Covered:
Because all Top Secret Hotel bookings are final, the following are not covered by the Travelocity Guarantee in regards to Top Secret Hotels:

  • Changes or cancellations to your hotel reservation