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"The property is beautiful. It is very clean &well maintained- a very nice place. Staff is mostly friendly and Helpful. I have 3 suggestions that mig ... " More

By a verified traveler on Sun 02 Jul 2023

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Hotel Description

4.5-star beachfront hotel near Playa del Carmen Main Beach

Beachside getaway

Your stay at this Playacar hotel places you within 2 miles (3 km) of Playa del Carmen Main Beach and Quinta Avenida. Piste Cyclable sur Paseo Xaman-Ha and Mayan Ruins of Playacar are also within half a mile (1 km).

All-inclusive

A full-service spa, 6 restaurants, and 2 outdoor tennis courts are all featured at this all-inclusive hotel. Relax with beach cabanas and beach umbrellas, and cool off with a drink at the beachside bar. Relax with a drink at one of the 3 bars/lounges and enjoy free perks like valet parking and WiFi in public areas.

Luxury Room

Bed Count 1 King Bed Maximum Occupancy 3 Max
$359* Per night/room Apr 26 - Apr 27

Luxury Room (Sunrise)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Luxury Room (Royal View)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Luxury Room (Relax Pool)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Royal Hideaway Playacar All Inclusive - Adults only ratings based on 23 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Royal Hideaway Playacar All Inclusive - Adults only

Everyone (11) Couples (9) Family (2)
2 out of 5
This is a totally honest review and I wouldn’t recommend staying here to anyone except someone who love the heat or to be hot. There is practically no A/C. It’s automatically set to 75 degrees but doesn’t blow cold air. The staff is the only thing that made the stay great. The food was great. Mosquitoes are a big problem. I was eaten alive in my room. They have to clean with the door open but mosquitoes immediately come in. The rooms aren’t as pictured on the website. The bathroom windows don’t have locks on them so I had to prop something in there because I don’t trust everyone. Honestly the people are good but the rooms are horrible. It’s in the 90s everyday and you won’t ding any comfort in your room.

Posted by on Aug 14, 2023

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Comment from Hotel Management

Aug 14, 2023 by Community Manager

Dear Robert,We appreciate your honest feedback about your stay at our hotel. We value your comments about the staff and food. We regret the challenges with the air conditioning, mosquitoes and room conditions. Your feedback is valuable for future improvements.We hope you may consider returning in the future to provide you with a more satisfying experience.Best regards,Axel SosaCommunity Manager

4 out of 5
The property is beautiful. It is very clean &well maintained- a very nice place. Staff is mostly friendly and Helpful. I have 3 suggestions that might be helpful. 1. Lobby staff did not speak good English, know much about what the resort offered, or willing to help with needs - such as contact our off site excursion nearby. They kept our passports accidentally on check in and made no effort to return them to us. I happened to notice we didn’t have them in our safe a couple days later and had to go searching for them. They also didn’t tell us we had dinner reservations the evening we arrived and you cannot eat after 5 pm without a reservation unless you order room service - she also neglected to tell us that upon check in. They need people who are able to communicate and an outgoing personality to greet guests. 2. The air conditioning is not very effective. It was between 75-78 in our room at all times with the fan going. The doors have no seal so the air escapes through the crack in the door. 3. There is little to no entertainment in the evenings. The place practically shuts down after 6 pm. There is a pool table and a couple games. There was a band one night and a mariachi band another for a few songs, but no regular entertainment. The food is delicious- beach is wonderful. The pools and view are spectacular. Service staff is wonderful and helpful as well. We would stay there again. Also, don’t brush your teeth with the water!

Posted by on Jul 2, 2023

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Comment from Hotel Management

Jul 4, 2023 by Community Manager

Dear Joseph,We appreciate your comments and are glad to know that you enjoyed the beauty and cleanliness of our facilities, as well as the friendliness of the staff. We take into account your suggestions to improve our guests' experience. We will work on improving the communication of the lobby staff, as well as the operation of the air conditioning. Regarding the nightly entertainment, we will also consider options to enrich our guests' experience during the evenings. We appreciate your compliments on the food, beach and staff service and look forward to welcoming you back in the future!Axel SosaCommunity Manager

2 out of 5
The food options are limited. When we arrived our first night the buffet had been shut down, and our dinner reservation wasnt until 930 pm. Our only option for food was room service. They had no snack bar, no restaurant would take us before our reservation time. When we arrived for our reservations (every night) the table was never ready. Wed wait 10-30 mins for our table, and since our reservations were all between 9-930 pm ( only ones available) we felt rushed when staff wanted to close. The resort is definitely for an older crowd. Limited activities, and music. The beach was very nice though. All in all, for the price, I wouldn't recommend, or go back.

Posted by on Feb 25, 2023

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Comment from Hotel Management

Feb 27, 2023 by Community Manager

Dear Meghan,We sincerely appreciate the time you have taken to share your feedback following your visit to our Royal Hideaway Playacar hotel. The opinions of our guests are of utmost importance to ensure that our service standards are met at all times. Please accept our sincerest apologies for any problems you may have experienced during your stay.We sincerely hope that you will give us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future. Community Manager

1 out of 5
Property was ok. Service at restaurants was poor and food selection was limited. Needed a reservation for all restaurants.

Posted by , from DELAWARE on Jan 5, 2023

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Comment from Hotel Management

Jan 6, 2023 by Community Manager

Dear James,We sincerely appreciate the time you have taken to share your comments following your visit to our Royal Hideaway Playacar hotel. The opinions of our guests are of utmost importance to ensure that our service standards are met at all times. Please accept our sincerest apologies for any problems you may have experienced during your stay.We also regret that our restaurants did not meet your expectations, mainly because the quality and diversity of our culinary offerings is one of our strengths. We take your comments about our cuisine very seriously, because we want our gastronomy to remain a very special pleasure for our guests.We regret that reservations for our restaurants have been an inconvenience and have overshadowed your vacation. Our service is personalized, that is why we have the reservation system, so that our guests can enjoy each of our restaurants and our delicious cuisine. We sincerely hope that you will give us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future. Community Manager

1 out of 5

Posted by on Dec 25, 2022

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Comment from Hotel Management

Mar 7, 2023 by Community Manager

Dear Mary, We thank you for your comment about your vacation at our Royal Hideaway Playacar hotel; the satisfaction of our guests is our main goal and there is nothing better than knowing that we have achieved it. We are very pleased that the hotel and staff were able to meet your expectations during your stay. We are glad that your vacation was an amazing experience and that you enjoyed everything we have to offer, we hope you will keep us in mind for another visit very soon. Community Manager

5 out of 5
Magnificent professional and sufficiently kept up. Noise from adjacent properties was enticing but unaccessable. Restaurants were unesasarrily strict with policies about requiring reservations when slow or accommodating when group not complete at reservation time.

Posted by on Nov 21, 2022

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5 out of 5

Posted by , from ARLINGTON on Oct 24, 2022

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5 out of 5

Posted by on Oct 21, 2022

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2 out of 5
Rooms were hot and smelt like mold. After complaining we were told it’s fine to them. Only 2 bars are open. The pool bar requires you to put on a mask before they will serve you (which okay, I understand COVID, but realistically to get out the the pool soaking wet, to get you mask, to walk to the bar, to then take off you mask to get in the pool again, over and over again because there wasn’t enough staff to serve you, kind of irritating). Also, make sure men bring PANTS, we brought dress shorts for dinner, not pants, only one restaurant will serve you with no pants. It’s hot, in Mexico, dress shorts should be allowed.

Posted by on Aug 2, 2021

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Comment from Hotel Management

Sep 11, 2021 by Deputy Manager

Dear guests, Thank you for taking the time to share with us your point of view about our resort and your recent visit to our property. We are truly sorry to hear that your experience was not up to your expectations, and that some situations; although they were addressed and explained, caused a negative perception of our services. Thank you for your visit, hope we can have the opportunity to see you in the future and have the chance to change your perception of our hotel, staff, and services. Warm Regards, Mariano Casasús Deputy Manager

5 out of 5
This resort is a must visit. The hospitality is top notch, the food is incredible, the views are stunning and it is all around perfect. We were looking for a relaxing vacation and we got it. They made the Covid testing so easy that it not even a minor inconvenience. I HIGHLY recommend this resort.

Posted by on May 20, 2021

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Comment from Hotel Management

May 22, 2021 by Deputy Manager

Dear guests, Thank you for taking the time to share your comments about your recent vacation with us. Our guests' comments provide us with an opportunity to see our hotel through their eyes therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We are very happy to know we were able to exceed your expectations and have enjoyed all that our resort has to offer. We hope to see you back very soon! Kind Regards, Mariano Casasús Deputy Manager

About the Royal Hideaway Playacar All Inclusive - Adults only

Location Lote Hotelero No 6 Desarollo, Playa del Carmen, QROO 77710

All-inclusive Details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • Dining availability limited at one or more venues

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

  • Kayaking
  • Rowing/canoeing
  • Sailing
  • Snorkeling
  • Surfing/body boarding

Land activities
  • Fitness facilities
  • Soccer
  • Tennis
  • Volleyball

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included

  • Golf green fees
  • Use of golf equipment
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours

  • Kayaking included
  • Rowing/canoeing included
  • Sailing included
  • Surfing/bodyboarding included
  • 24-hour room service
  • Buffet-style meals included
  • A la carte dining included
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Soccer (football) included
  • Scuba diving excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Golf green fees not included
  • Use of golf equipment not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Onsite entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • All meals included
  • One or more venues limit dining availability
  • Surcharge for bottled wine
  • Minibar (all beverages included)
  • All non-motorized water sports included
  • Onsite live performances included
  • All land sports and fitness activities and facilities are included
  • Theme parties included
  • Snorkeling included

Property Features

Royal Hideaway Playacar All Inclusive - Adults only is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Enjoy the cabanas (surcharge) and umbrellas for a relaxing day at the beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Royal Hideaway Playacar All Inclusive - Adults only like an outdoor pool and outdoor tennis courts. There are 6 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a beach bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive hotel also offers a health club, a garden, and a terrace. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 4.5-star Playa del Carmen hotel.

  • 200 guestrooms or units
  • 6 dining venues
  • 3 bars or lounges
  • Meeting rooms
  • Built in 1998
  • Deli
  • Cabanas on the beach (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Smoking in designated areas
  • Bar on the beach
  • 1 conference room

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Parking

Free self parking , Free valet parking

Transport

  • Parking: Free valet parking and self parking

Room Amenities

Royal Hideaway Playacar All Inclusive - Adults only offers 200 air-conditioned accommodations with minibars and safes. Rooms open to furnished balconies or patios. Beds feature premium bedding. LCD televisions are featured in guestrooms. Bathrooms include separate bathtubs and showers and slippers. This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Private balcony or patio (furnished)
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Coffee maker
  • Luxury bedding
  • Separate shower and tub
  • Housekeeping (daily)
  • Safe
  • Slippers
  • Telephone
  • Desk
  • Air conditioning
  • Fan
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

Ventanas - This restaurant specializes in Spanish cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.

Spices - This diner specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

Palazzo - This diner specializes in Italian cuisine. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Azia Avant Thai - This diner specializes in Thai cuisine. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

The Grill - Onsite steakhouse. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

24-hour room service is available.

Nearby Activities

2 outdoor tennis courts and a health club are featured at the hotel. In addition to an outdoor pool, other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Fitness classes on site
  • Basketball on site
  • Tennis lessons on site
  • Volleyball on site
  • Beach volleyball on site

Spa Services

The onsite spa has 7 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is open daily.

  • Number of treatment rooms 7
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Body scrubs
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 10:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Royal Hideaway Playacar All Inclusive - Adults only

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

The restaurants at this property enforce a formal dress code.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is not available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • LGBTQ friendly
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Service animals not allowed
  • Minimum guest age is 18
  • Individually-wrapped food options are not available
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: USD 2.00 per night

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • Hideaway Playacar
  • Playacar Hideaway
  • Playacar Royal Hideaway
  • Royal Hideaway
  • Royal Hideaway All Inclusive
  • Royal Hideaway Playacar
  • Royal Hideaway Playacar All Inclusive
  • Royal Playacar
  • Royal Playacar Hideaway
  • Occidental Royal Hideaway
  • Royal Hideaway Mexico
  • Royal Hideaway Playa Del Carmen
  • Royal Hideaway Playacar & Occidental Hotel Playa Del Carmen
  • Royal Hideaway Playacar And Occidental Resorts
  • Royal Hideaway Playacar Riviera Maya/Playa Del Carmen, Mexico
  • Royal Hideaway Playacar Adults Playa del Carmen
  • Royal Hideaway Playacar Adults
  • Royal Hideaway Playacar Resort All Inclusive Adults
  • Royal Hideaway Playacar All Inclusive Adults Playa del Carmen
  • Royal Hideaway Playacar All Inclusive Adults
  • Royal Hideaway Playacar All Inclusive Adults Hotel
  • Royal Hideaway Playacar Resort All Inclusive Adults only
  • Royal Hideaway Playacar All Inclusive Adults
  • Royal Hideaway All Inclusive Adults
  • Royal Hideaway Playacar All Inclusive Adults only
  • Royal Hideaway Playacar All Inclusive - Adults only Hotel
  • Royal Hideaway Playacar All Inclusive Adults only
  • Royal Hideaway All Inclusive Adults All-inclusive property
  • Royal Hideaway Playacar All Inclusive
  • Royal Hideaway Playacar Resort All Inclusive Adults only

You should know

  • Reservations are needed for golf tee times and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and children 17 years old and younger aren't allowed.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Awards & Affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • Green Globe
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.