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Ocean Maya Royale All Inclusive Adults Only

4.5-star property
Carretera Federal Chetumal, km. 299, Playa del Carmen, QROO 1-855-201-7819
4.1 out of 5
Very good!
See all 34 travelocity Reviews

"I would like to share our experience about this resort by expressing how we liked our stay for 10 days! Overall, ocean maya royale is a nice resort wi ... " More

By a verified traveler on Sun 31 Mar 2024

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Hotel Description

4.5-star beachfront property near Tres Rios Ecopark

Beachside getaway

Your stay at this Riviera Maya property places you within 3 miles (5 km) of El Camaleón Mayakoba Golf Course and Playa Xcalacoco. Maroma Beach and Tres Rios Ecopark are also within 6 miles (10 km).

All-inclusive

A full-service spa, 5 restaurants, and 2 outdoor pools are all featured at this all-inclusive property. Traveling for business? Take advantage of the free WiFi in public areas, laundry service, and conference space. Relax with a drink at one of the 4 bars/lounges and enjoy perks like free self parking.

Maya Superior Deluxe

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
$299* Per night/room May 1 - May 2

Deluxe Room Sea View

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Privilege Honeymoon Junior Suite

Bed Count room.options.bedSize. Maximum Occupancy 2 Max

Privilege Honeymoon Maya Deluxe

Bed Count room.options.bedSize. Maximum Occupancy 2 Max

Privilege Junior Suite Adults Only

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Maya Superior Deluxe Sea View

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Ocean Maya Royale All Inclusive Adults Only ratings based on 34 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Ocean Maya Royale All Inclusive Adults Only

Everyone (12) Couples (8) Family (10)
3 out of 5
I would like to share our experience about this resort by expressing how we liked our stay for 10 days! Overall, ocean maya royale is a nice resort with a beautifuly maintained graden. There are two critical issues with this place, one is the food and the quality of food that is very low! I mean we got sick few nights into our stay, and the second part was the rough unfriendly ocean with smelly seaweed. We ended up either taking a two miles walk over to a cleaner and a better beach, or going to the town. It was extremely frustrating to have to stress over the beach and the food where it should have been a place for pleasant experiences. We ended up spending 4 days out of the resort to eat fresh good food and enjoy a nice beach.( we got food poisoning from the Japanese restaurant and we were sick for two whole days, missing out) We taxied to playa del Carmen town where we spent extra for everything that we had already paid for. We travel a lot especially to all inclusive resorts. We smelled a sense of cheating the guests with their food in many ares. I don’t recommend going there if you care about quality of your stay and your meals.The room was very clean. Personals were polite and the resort is peaceful. We did communicate that with the manager! See you later.

Posted by on Mar 31, 2024

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Comment from Hotel Management

Apr 2, 2024 by Ocean Maya Royale

Dear Ali: We appreciate your feedback and regret the inconveniences you experienced during your stay at Ocean Maya Royale. We sincerely apologize for not exceeding your expectations. We take your comments on the condition of the room into consideration and will strive to improve the quality of our facilities. Your satisfaction is of utmost importance to us, and we hope to have the opportunity to welcome you again in the future to provide you with a more positive and satisfying experience. Kind regards

5 out of 5
We got assigned a beautiful ocean front suite. It was very much appreciated because our entire trip depends on the location of our suite. If is is truly not an ocean front, we are not happy to say the list. OMR is beautiful property. Great staff, good food and great couple of nights of entertainment.

Posted by , from ALLEN on Mar 31, 2024

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Comment from Hotel Management

Mar 31, 2024 by Ocean Maya Royale

Dear Rafique: Thank you for choosing Ocean Maya Royale for your vacation, and for taking the time to share your positive feedback. We are delighted to hear that you had an excellent experience.Your satisfaction is our priority, and we hope to have the pleasure of welcoming you back for another enjoyable stay. Kind regards,

5 out of 5
I love this resort as it is small and easy to get around from beach, pool, room, lobby and restaurants within 5 minutes. The staff is amazing!! Miguel is by far the best bartender whether he is in the pool bar or lobby bar. The entertainment staff made our stay even more fun. Kenddell, Adela, Arturito and Alexander always made a point to talk to our group every day. Kenddell even remembered all our names (group of 10) after meeting us the first time. By the end of our stay he had made all 6 girls personalized bracelets and a small note to thank us for making his job fun. He doesn't realize that he made our vacation so much more fun by making us feel welcome. Down side note was that they changed the lunch restaurant (El Charro) to a sit down meal. It used to be more of a buffet style with grab n go. Now you have to wait to be seated and waited on. Sometimes I just wanted to grab a plate of chips and guacamole or a plate of french fries without having to be waited on. I wish there was a spot for snacks like this near the beach or pool. This was my third time to visit here in 10 years and I would go back again!

Posted by on Mar 1, 2024

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Comment from Hotel Management

Mar 3, 2024 by Ocean Maya Royale

Dear Stacey:Thank you for choosing Ocean Maya Royale for your vacation, and for taking the time to share your positive feedback. We are delighted to hear that you had an excellent experience, enjoyed the friendly and hardworking staff, and found the food options to your liking.Your satisfaction is our priority, and we hope to have the pleasure of welcoming you back for another enjoyable stay. Kind regards,Ocean Maya Royale

5 out of 5

Posted by on Mar 1, 2024

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Comment from Hotel Management

Mar 15, 2024 by Ocean Maya Royale

Dear Stacey ,Thank you for choosing Ocean Maya Royale for your vacation, and for taking the time to share your positive feedback. We are delighted to hear that you had an excellent experience, enjoyed the friendly and hardworking staff, and found the food options to your liking.Your satisfaction is our priority, and we hope to have the pleasure of welcoming you back for another enjoyable stay. Kind regards,

3 out of 5
The resort itself looks to be older but kept up pretty well. The restaurants were ok. I didn't have anything that was bad but ate nothing that I would say was above average. The only issue we ran into was with the lack of pool chairs available. Everyone would go down and save chairs and you would have people remove people's towels and belongings. There was no clear message or policy issued by the resort. I has seen more than a few conflicts over incidents over pool chairs.

Posted by on Feb 18, 2024

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Comment from Hotel Management

Feb 23, 2024 by Ocean Maya Royale

Dear Jeffrey Hettesheimer,We sincerely appreciate you taking the time to share your comments with us. We value your feedback and are sorry to hear that your dining and pool chair experience did not meet your expectations.First of all, we are saddened to hear that your dining experience did not live up to your expectations. We would like to emphasize that to ensure the satisfaction of our guests, we make courtesy calls to receive feedback and address any concerns during your stay. Unfortunately, we did not receive any reports from you on these calls, which would have allowed us to address your concerns immediately.Regarding the availability of lounge chairs at the pool, please allow us to inform you that verbal information on the rules for using the pool chairs is provided during the check-in process. Furthermore, these rules are clearly specified in the pool area. We regret any misunderstanding and will work on reinforcing the communication of these policies to avoid future inconveniences.We appreciate your pointing out the good condition of our facilities despite your perception of age. We are committed to constantly maintaining and improving our facilities to provide more satisfying experiences for our guests.We appreciate your valuable feedback as it helps us identify areas for improvement. If there is anything else we can assist you with or if you have further details you would like to share, please do not hesitate to contact us directly.We thank you for your understanding and wish you the best in your future travels.Yours sincerely,Online ConciergeOcean Maya Royale

2 out of 5
My wife and I went during Christmas and they had no staff and closed 95 percent of the restaurants during xmas eve and xmas day.

Posted by on Jan 2, 2024

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Comment from Hotel Management

Jan 19, 2024 by Ocean Maya Royale

Dear Duron Joseph Haynesworth,We appreciate your feedback and regret any inconvenience experienced during your Christmas stay. We are surprised to read your perception, as our staff operated normally during Christmas dinner, and the temporary closures of some restaurants were part of our initiative to offer our guests an even more memorable dining experience.We are sorry if this situation affected your experience and appreciate you bringing it to our attention. We value your feedback and are committed to creating experiences that cater to the different tastes of all our guests. We look forward to the opportunity to welcome you back and provide you with an exceptional experience in the future.Yours sincerely,Online ConciergeOcean Maya Royale

5 out of 5

Posted by on Nov 5, 2023

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Comment from Hotel Management

Nov 7, 2023 by Ocean Maya Royale

Dear Joy Lynn Leikam,We sincerely appreciate your kind comment and are pleased to know that your experience at Ocean Maya Royale was exceptional. Our mission is to provide our distinguished guests with the highest quality service in a paradisiacal setting such as the Riviera Maya.We hope this was the first of many visits to your new home in the Riviera Maya, and we look forward to welcoming you again in the near future. It will be an honor for us to serve you once again and make your stay equally memorable.We thank you for your confidence in Ocean Maya Royale and look forward to seeing you again soon.Best regards!

5 out of 5
Charming Garden setting. Bungalows of 4 units above 4 units. ( no big U shaped high rise ) Restaurants spread out nicely around the property. Italian restaurant (La Dolce Vita) right on the beach with the lights of Cozumel across the water in the distance. Friendliest staff ever.

Posted by , from RENO on Oct 4, 2023

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Comment from Hotel Management

Oct 10, 2023 by Ocean Maya Royale

Dear Ms. Diane Dorothy,Thank you for taking the time to share your positive impressions of Ocean Maya Royale. We are delighted to hear that you found our garden setting and bungalows charming and that our restaurant layout added to your experience. Our team is dedicated to providing the utmost in friendly and attentive service to ensure our guests have a memorable stay.We look forward to welcoming you back to our beautiful Riviera Maya paradise at Ocean Maya Royale in the near future.Warm regards!

5 out of 5
No obnoxious people, no kids, clean.EXCELLENT service. Really delicious food. Good variety. Had a great time. Was skeptical about Cancún. They changed my mind.

Posted by on Sep 6, 2023

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Comment from Hotel Management

Sep 7, 2023 by Ocean Maya Royale

Dear Mr Mario RaulThank you for sharing your experience at Ocean Maya Royale! We're delighted to hear that you had an excellent time during your stay, appreciating the cleanliness, and the delicious food with a good variety.We're thrilled to know that your perception of Cancún changed for the better after your visit. We hope to welcoming you back soon in your new home from the mexican Caribbean paradise to continue pamper you.Warm Regards,Online ConciergeOcean Maya Royale

3 out of 5
It was just ok gym was old not enough night life options. People were great staff was excellent

Posted by on Jun 4, 2023

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Comment from Hotel Management

Jun 4, 2023 by Ocean Maya Royale

We are sorry to hear that the qualification comes because of the night life. We would like to pamper you next time you'll arrive for you to see all the upgrades that we have for you and for us to get the highest qualification. Kind regards

About the Ocean Maya Royale All Inclusive Adults Only

Location Carretera Federal Chetumal, km. 299, Playa del Carmen, QROO 77710

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and select beverages included
  • Room service during certain hours
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

  • Kayaking

Land activities
  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Dancing

Entertainment

  • Onsite entertainment and activities
  • Theme parties

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Kayaking included
  • Buffet-style meals included
  • A la carte dining included
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Scuba diving excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Local non-alcoholic beverages and soft drinks included
  • Additional gratuities accepted
  • All meals included
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Minibar (all beverages included)
  • Room service during certain hours
  • All non-motorized water sports included
  • All land sports and fitness activities and facilities are included
  • Theme parties included

Property Features

Ocean Maya Royale All Inclusive Adults Only is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Ocean Maya Royale All Inclusive Adults Only offers its guests a full-service spa, 2 outdoor swimming pools, an outdoor tennis court, and a sauna. There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can unwind with a drink at one of the 4 bars/lounges. Public spaces have free WiFi. Event space at this property measures 2013 square feet (187 square meters) and includes conference space. A fitness center, spa services, and a terrace are also featured at the luxury Ocean Maya Royale All Inclusive Adults Only. Self parking is free. This 4.5-star Playa del Carmen property is smoke free.

  • 320 guestrooms or units
  • 2 levels
  • 32 buildings
  • 5 dining venues
  • 4 bars or lounges
  • 2013 sq ft of conference space
  • 187 sq m of conference space
  • Deli
  • Umbrellas for the pool
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Ocean Maya Royale All Inclusive Adults Only offers 320 air-conditioned accommodations with minibars and safes. Rooms open to furnished balconies. 32-inch LCD televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. This Playa del Carmen property provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

  • Private balcony (furnished)
  • Minibar
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

La Hacienda - This poolside buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

El Charro - This poolside restaurant specializes in Mexican cuisine and serves lunch and dinner. Open daily.

La Dolce Vita - Overlooking the ocean, this restaurant specializes in Italian cuisine and serves dinner only. Open daily.

Yookoso - This restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required. Open daily.

Blue Moon - This restaurant specializes in Fusion cuisine and serves dinner only. Open daily.

Room service (during limited hours) is available.

Nearby Activities

2 outdoor swimming pools are on site along with an outdoor tennis court and a sauna. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Volleyball on site

Spa Services

Despacio Spa Centre has 4 treatment rooms. Massages are available on the beach and in the spa; other services include sports massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

  • Number of treatment rooms 4
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Swedish massage
  • Reflexology
  • Sports massage
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Ocean Maya Royale All Inclusive Adults Only

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 18 years old

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)

This property accepts credit cards; cash is not accepted

This property uses a grey water recycling system and eco-friendly cleaning products

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). This property accepts Visa and Mastercard. Cash is not accepted. This property uses a grey water recycling system and eco-friendly cleaning products.

  • Grey water recycling system
  • Sustainability/community reinvestment (10% revenue or more)
  • Guest education on local ecosystems and culture
  • Comprehensive food waste policy
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Minimum guest age is 18

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • All Inclusive Ocean Maya Royale
  • Maya Ocean
  • Maya Ocean Royale
  • Ocean Maya
  • Ocean Maya Royale
  • Ocean Maya Royale All Inclusive Adults All-inclusive property
  • Ocean Maya Royale All Inclusive Playa del Carmen
  • Ocean Maya Royale Playa del Carmen
  • Ocean Royale
  • Ocean Royale Maya
  • Ocean Maya Hotel
  • Ocean Maya Playa Del Carmen
  • Ocean Maya Royale Hotel Playa Del Carmen
  • Ocean Maya Royale Riviera Maya/Playa Del Carmen, Mexico
  • Ocean Maya Royale All Inclusive Adults Playa del Carmen
  • Ocean Maya Royale Inclusive A

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and children 18 years old and younger aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Eco-Certified Property
This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • Biosphere
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.