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4.2 out of 5

"Our experience was superb. My husband and I felt welcomed from the moment we arrived. Isaias and Carlos J were amazing along with every person we inte ... " More

By a verified traveler on Fri 13 Oct 2023

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Hotel Description

4.5-star beachfront property near Maroma Beach

On the beach

Within a 5-minute walk of the property, you'll find Maroma Beach and Playa Paraiso Golf Course. Puerto Morelos Reef and Ojo de Agua Beach are within 12 miles (20 km).

All-inclusive

This smoke-free property features a golf course, a full-service spa, and a nightclub. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. Enjoy a meal in one of the 12 restaurants and free perks like valet parking and WiFi in public areas.

Premium Room (Tropical View)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite (Beach Access)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Premium Room, Poolside

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite, Poolside

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Premium Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Last Room Available

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Iberostar Paraíso Beach - All Inclusive ratings based on 30 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Iberostar Paraíso Beach - All Inclusive

Everyone (13) Couples (6) Family (12)
5 out of 5
Our experience was superb. My husband and I felt welcomed from the moment we arrived. Isaias and Carlos J were amazing along with every person we interacted with during our stay. We are planning our next visit already! ☺️

Posted by on Oct 13, 2023

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4 out of 5

Posted by on Aug 9, 2023

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5 out of 5

Posted by on Apr 27, 2023

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2 out of 5

Posted by on Nov 25, 2022

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4 out of 5

Posted by on Aug 24, 2022

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1 out of 5
Property and employees were nice but the hotel service was horrible. We lost our luggage and they couldn’t provide basic amenities. They informed us they didn’t have toothbrushes, slippers or robe. But I received an email stating if I pay $40 per person per night, these amenities are available. Not a true all inclusive. You can only eat at the restaurant once for every three nights of stay. Otherwise you eat at the buffet every night. I’m disappointed that Travelocity would even recommend a place like this.

Posted by on Jun 11, 2022

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5 out of 5
We stayed at Iberostar's Paraiso Beach resort for 6 days in March 2022. We had stayed at Paraiso Lindo in 2013 and had been so impressed that we wanted to do another Iberostar resort. The grounds and buildings are beautiful and very well kept. The pools are spacious and gorgeous! We were sorry there wasn't a hot tub, however. The rooms at Paraiso Beach could use some upgrading but were sufficient. We will definitely visit another Iberostar resort in the future.

Posted by , from Rochester on Apr 7, 2022

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2 out of 5

Posted by on Mar 28, 2022

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5 out of 5
Bardzo dużo zieleni wokoło co bardzo lubie.Baseny sa bardzo duże i utrzymane w czystosci.Obsluga jest bardzo przyjcielska i bardzo pomocna. Posiłki sa bardzo smaczne i jest duży wybórOgólnie osrodek jest bardzo czysty i zadbany.Polecam wszystkim.

Posted by , from PROSPECT HEIGHTS on Feb 13, 2022

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4 out of 5

Posted by on Jan 24, 2022

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About the Iberostar Paraiso Beach All Inclusive

Location Carretera Chetumal, Playa del Carmen, QROO 77710

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included.

Food and beverages

  • All meals and snacks included
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities

  • Kayaking
  • Snorkeling
  • Windsurfing

Land activities
  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics

  • Kayaking included
  • Volleyball included
  • Windsurfing included
  • Aerobics classes/lessons included
  • Minibar (all beverages included)
  • Gratuities included
  • All non-motorized water sports included
  • Fitness facilities included
  • All meals included
  • Snorkeling included
  • Tennis included

Property Features

Iberostar Paraíso Beach - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. Enjoy a summer holiday at Iberostar Paraíso Beach - All Inclusive, where you can work on your swing at the golf course or spend a pampering afternoon at the full-service spa. There are 12 restaurants and 4 coffee shops/cafes on site. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar, and a poolside bar. WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, an outdoor pool, and a children's pool. Self parking and valet parking are free. This 4.5-star Playa del Carmen property is smoke free.

  • 424 guestrooms or units
  • 3 levels
  • 12 dining venues
  • 5 bars or lounges
  • 4 coffee shops
  • Nightclub
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Children's club (free)
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Parking: Free valet parking and self parking

Room Amenities

Iberostar Paraíso Beach - All Inclusive offers 424 air-conditioned accommodations with minibars and video-game consoles. Rooms open to balconies. Flat-screen televisions come with satellite channels and pay movies. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • Private balcony
  • Minibar
  • Flat-screen television
  • Satellite channels
  • Movies for purchase
  • Coffee maker
  • Bathtub or shower
  • Housekeeping (daily)
  • Gaming console
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Buffet La Plaza - This buffet restaurant serves breakfast, lunch, and dinner.

Gourmet El Colonial - This restaurant serves dinner only. Reservations are required. Open daily.

La Hacienda - This restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.

El Puerto - This buffet restaurant serves lunch only. Open daily.

Teppanyaki Hashiru - This restaurant serves dinner only. Reservations are required. Open daily.

Nearby Activities

Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including a health club. An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Golf driving range on site
  • Golfing nearby
  • Volleyball on site
  • Kayaking on site
  • Windsurfing on site
  • Yoga classes/instruction on site
  • Playground on site
  • Beach yoga on site
  • Ecotours nearby
  • Basketball on site
  • Scuba diving on site

Spa Services

Spa Sensations has 25 treatment rooms. Massages are available on the beach and in the spa; other services include hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam. The spa is open daily. Guests under 18 years old are not allowed in the spa. There are hot springs/mineral springs on site.

  • Number of treatment rooms 25
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Reflexology
  • Sports massage
  • Hot springs/mineral springs in spa
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 15 years old

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

This property uses eco-friendly cleaning products

This property is professionally cleaned

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 15 years old. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property uses eco-friendly cleaning products. The property is professionally cleaned. Cashless payment methods are available for all transactions.

  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities onsite
  • Property confirms they are implementing guest safety measures
  • Property uses a professional cleaning service
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Food service has been amended for enhanced safety
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 2
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Onsite COVID-19 testing (PCR) is available
  • Property does not follow a brand or regulatory agency's sanitization guidelines
  • Onsite COVID-19 testing (Antigen) is available
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Reservations are required for onsite COVID-19 testing
  • Individually-wrapped food options are not available
  • Number of children who can stay free - 2
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 32.57 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Iberostar Beach
  • Iberostar Beach Paraiso
  • Iberostar Paraiso Beach
  • Iberostar Paraiso Beach All Inclusive
  • Iberostar Paraiso Beach All Inclusive Playa del Carmen
  • Iberostar Paraiso Beach Playa del Carmen
  • Paraiso Beach
  • Paraiso Beach Iberostar
  • Iberostar Hotel Paraiso Beach
  • Iberostar Paraiso Beach Hotel Playa Paraiso
  • Iberostar Paraiso Beach Playa Paraiso, Riviera Maya, Mexico
  • Iberostar Paraiso Beach All Inclusive All-inclusive property
  • Iberostar Paraiso Inclusive l
  • Iberostar Paraiso Beach All Inclusive
  • Iberostar Paraíso Beach All Inclusive
  • Iberostar Paraíso Beach - All Inclusive Playa del Carmen
  • Iberostar Paraíso Beach - All Inclusive All-inclusive property

You should know

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Up to 2 children 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.