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Holiday Inn & Suites Pittsfield-Berkshires, an IHG Hotel

3-star property
One West Street, Pittsfield, MA 1-855-201-7819
3.9 out of 5
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See all 18 travelocity Reviews

"Central location, quiet comfortable clean room. " More

By a verified traveler on Thu 14 Sep 2023

Points Of Interest

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Hotel Description

Hotel perfectly located for exploring Pittsfield

Heart of Pittsfield

You'll be steps from Berkshire Museum and a 5-minute walk from Colonial Theater. Berkshire Athenaeum and Barrington Stage Company are also within half a mile (1 km).

Business services

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the gym and perks like free self parking.

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$92* Per night/room Apr 27 - Apr 28

Standard Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Studio Suite, 1 King Bed, Pool View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Room, 2 Queen Beds, Accessible (Mobility)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Holiday Inn & Suites Pittsfield-Berkshires, an IHG Hotel ratings based on 18 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Holiday Inn & Suites Pittsfield-Berkshires, an IHG Hotel

Everyone (9) Couples (2) Family (6)
4 out of 5
Central location, quiet comfortable clean room.

Posted by on Sep 14, 2023

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Comment from Hotel Management

Sep 14, 2023 by Chuck General Manager

Dear Neil,Thank you for your rating on your recent stay at the hotel. I will pass on your feedback to my staff. :)

1 out of 5

Posted by on Aug 30, 2023

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Comment from Hotel Management

Sep 20, 2023 by Chuck General Manager

Dear SherrelThank you for your rating - We are sorry we did not meet your expectations during your stay. We strive to improve each day with both high and low scores.Low scores do not scare us-just pushes us to be better.

3 out of 5

Posted by on Aug 13, 2023

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Comment from Hotel Management

Sep 4, 2023 by GM

Dear Jessica,I'm sorry you were disappointed with your experience. We are continuously striving to improve and hope you will try us again.Sincerely,ChuckGM

5 out of 5

Posted by on Aug 7, 2023

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Comment from Hotel Management

Aug 28, 2023 by GM

Dear Kara,Thank you for your rating. We are glad you enjoyed your visit. Thank you for staying with us.Sincerely,ChuckGM

4 out of 5

Posted by on Aug 4, 2023

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Comment from Hotel Management

Aug 5, 2023 by GM

Dear Gina,Thank you for the rating. We are glad you enjoyed your visit. Thank you for staying with us.Sincerely,ChuckGM

4 out of 5
The hotel is convenient and about what one expects from the brand and the price. The room was clean and comfortable. The only on-premise breakfast option is a third-party restaurant with a buffet for $13. The buffet food was awful, cold and tasteless.

Posted by , from King George on Jul 22, 2023

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Comment from Hotel Management

Jul 24, 2023 by GM

Dear Matthew,Thank you for your feedback. I'm sorry you were disappointed with the breakfast. We will address it with our staff. Thank you for staying with us.Sincerely,ChuckGM

4 out of 5

Posted by on Feb 28, 2023

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Comment from Hotel Management

Mar 20, 2023 by Chuck General Manager

Dear DamarysThank you for your recent rating of your stay at the hotel. We look forward to your next visit to the Berkshires.

5 out of 5

Posted by on Feb 15, 2023

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Comment from Hotel Management

Mar 7, 2023 by Chuck General Manager

Dear NicoleThank you for your rating of your recent stay at the hotel. I am happy to see that we met all your expectations while you were in the comforts of the hotel.We look forward to your next visit to the Berkshires.

3 out of 5
The hotel rooms are just okay but clean on site restaurant real good but place to park atrocious.

Posted by on Dec 30, 2022

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Comment from Hotel Management

Jan 4, 2023 by GM

Dear Peter,Thank you for your feedback. I'm sorry the parking was an issue. We are working to improve our options in addition to the valet parking. We hope to see you again. Thanks for choosing us.Sincerely,Chuck

4 out of 5
Staff at check-in was super friendly and the process was quick and easy. I was surprised to find that on-property parking was not available, I had to park at a bank around the block (valet was available as well). While there are 3 elevators for this 12 level building, only one was working and it was often too full for additional people. The wait for the elevator was quite long (sometimes almost a half an hour!) My room was on the 10th floor. It was small but very clean and cute, appeared to be recently updated. TV, lamp, coffee pot were not working when I arrived but I fixed the problem (hit reset button on the outlet behind the cabinet.) Beds were comfy, family and I all slept great. Restaurant on site is very nice. I felt a bit underdressed in my sweatshirt. Dinner was terrific. Service was not that great, but it appeared to be due to one server having a bad day (?) Other servers pitched in and got the job done. Was a little disappointed that this location did not have a free breakfast. They did offer a $12pp buffet but we opted to go elsewhere. I did not use the pool but it looked great! Lots of kids having fun. Pool room has a unique bubble-glass ceiling. Hot tub was not functioning. Did not spend much time in the surrounding area but it looked pretty quiet for a Saturday evening. I chose this hotel for its proximity to Jiminy Peak. I would definitely come back.

Posted by on Feb 28, 2022

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Comment from Hotel Management

Mar 23, 2022 by GM

Dear Laurie, Thank you for your feedback. I am sorry you experienced issues with the parking and elevators. The elevators have been repaired and we are working to renovate our parking areas. We are glad you found the room comfortable. Thanks for choosing us. Sincerely, Chuck

About the Holiday Inn & Suites Pittsfield-Berkshires, an IHG Hotel

Location One West Street, Pittsfield, MA 01201

Property Features

Holiday Inn & Suites Pittsfield-Berkshires, an IHG Hotel offers its guests an indoor pool and a health club. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business center and 10 meeting rooms. A library, a terrace, and tour/ticket assistance are also featured at the business-friendly Holiday Inn & Suites Pittsfield-Berkshires, an IHG Hotel. Self parking is free. Smoking is allowed in designated areas at this Pittsfield hotel.

  • 1 building
  • 179 guestrooms or units
  • 12 levels
  • Poolside lounge chairs
  • Ski lift tickets
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet , Wireless internet access , High-speed internet access

Available in some public areas: Free WiFi , Free wired internet , Internet access in public areas - high speed

Parking

Free self parking , Free parking nearby

Transport

  • Train station: Pittsfield Intermodal Transportation Center (0.6 km / 0.4 mi)
  • Parking: Free self parking

Room Amenities

Holiday Inn & Suites Pittsfield-Berkshires, an IHG Hotel offers 179 accommodations with coffee/tea makers and hair dryers. 32-inch flat-screen televisions come with digital channels and pay movies. Bathrooms include shower/tub combinations. This Pittsfield hotel provides complimentary wired and wireless Internet access, with a WiFi speed of 25+ Mbps. Business-friendly amenities include desks and desk chairs, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Microwaves, in-room massages, and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Flat-screen television
  • Digital channels
  • Movies for purchase
  • Refrigerator
  • Microwave available
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Long distance calls (free)
  • Local calls (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Desk chair

Food & Drink

For a fee, guests can enjoy to-go breakfast daily from 6:30 AM to 10:30 AM.

Holiday Inn & Suites Pittsfield-Berkshires, an IHG Hotel has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Horse riding nearby
  • Snowboarding nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Downhill skiing nearby
  • Cross-country skiing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairways
  • Wheelchair accessible parking
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75 per pet, per stay
  • Maximum 2 (weight limit: 25 lbs per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Tax ID - C0010502360

This property accepts credit cards; cash is not accepted

Noise-free guestrooms cannot be guaranteed

Safety features at this property include window guards

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The tax ID number is C0010502360. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche, and Eurocard. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector and window guards in each accommodation. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Pets allowed in specific rooms only
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Children stay free - maximum age 18
  • Guests are not provided with hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • State tax ID - C0010502360
  • Individually-wrapped food options are not available
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: approximately USD 12.99 per person
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crowne Plaza Hotel Pittsfield-Berkshires
  • Crowne Plaza Pittsfield-Berkshires
  • Crowne Plaza Pittsfield Hotel Pittsfield
  • Pittsfield Crowne Plaza
  • Crowne Plaza Pittsfield-Berkshires Hotel
  • Berkshire Plaza Hotel Pittsfield
  • Berkshire Plaza Pittsfield
  • Berkshire Plaza
  • Crowne Plaza Pittsfield Berkshires
  • Holiday Inn Suites Pittsfield Berkshires
  • Holiday Inn & Suites Pittsfield-Berkshires, an IHG Hotel Hotel

You should know

  • Pool access available from 7:00 AM to 9:00 PM.
  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.