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"A gem in a not so great area of town. " More

By a verified traveler on Sun 05 Mar 2023

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Hotel Description

Hotel near PPG Paints Arena in Pittsburgh

City center stay

Your stay at this South Side Flats hotel places you within 2 miles (3 km) of PPG Paints Arena and Market Square. David L Lawrence Convention Center and PNC Park are also within 2 miles (3 km).

Free breakfast

This hotel features an indoor pool and a gym. Traveling on business? Take advantage of the business center and free WiFi in public areas. Free buffet breakfast is served.

Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
$93* Per night/room Mar 24 - Mar 25

Suite, 1 Bedroom, Accessible (2 Qn, Mobil Roll Shwr)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 King Bed, Accessible (Comm, Mobil Roll Shwr)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Queen Beds, Microwave (Minifridge)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, Multiple Beds

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Holiday Inn Express Hotel & Suites Pittsburgh-South Side, an IHG Hotel ratings based on 35 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Holiday Inn Express Hotel & Suites Pittsburgh-South Side, an IHG Hotel

Everyone (8) Couples (9) Family (16)
5 out of 5

Posted by on Dec 27, 2023

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Comment from Hotel Management

Dec 28, 2023 by Betty

Thank you for staying at our hotel. Glad you had a great experience!

1 out of 5
staff was rude and inconsiderate

Posted by on Oct 22, 2023

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Comment from Hotel Management

Oct 24, 2023 by Manager

Hello makayla, We apologize for any inconvenience caused by our staff's behavior. We will address this issue and ensure it doesn't happen again.

2 out of 5
Only one elevator operating. Advertised check in is 3 staff states it’s 4. The search I did for free parking , brought up this location. I was informed that there’s a fee for parking.

Posted by on Oct 16, 2023

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Comment from Hotel Management

Oct 18, 2023 by Manager

Hello Richard ,Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made during your recent stay due to the condition of our elevator. We are forever working to improve upon the guest experience, and I hope you will remember our attributes when you return during another trip to the area to see how we have improved to impress you even more.

4 out of 5

Posted by on Aug 1, 2023

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Comment from Hotel Management

Sep 2, 2023 by Manager

Hello SHANNON,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

4 out of 5
A gem in a not so great area of town.

Posted by on Mar 5, 2023

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Comment from Hotel Management

Sep 2, 2023 by Manager

Hello GARRETT,We appreciate that you've taken the time to share with us regarding our area. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.

5 out of 5
Very friendly and helpful front desk staff.

Posted by on Feb 26, 2023

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Comment from Hotel Management

Sep 2, 2023 by Manager

Hello Mary,We appreciate that you've taken the time to share with us regarding our staff as well as our front desk. Please consider staying with us again so that we can have the opportunity to provide you with a better experience.

1 out of 5
We stayed here four years ago. It was lovely. The property has fallen into disrepair. DO NOT STAY HERE!!!! The xterior Locks Are broken on the lower level. We had to walk up the ramp, through the ice and snow, in the dark, to go in the front lobby entrance. The exterior pool door was open to the world. Our solid wood room door was cracked and wood was exposed. The room was nasty!!! Gum stuck to the wall, holes n the wall, broken laminates throughout, COLD WATER, not Luke warm - COLD!!!! 2° difference between full cold and full hot. Broken tile in the bathroom, missing tile, a fungus project behind the toilet, missing shelves, the bathroom mirror was literally falling apart, the security latch on the door was with in a tap of falling out of the steel door frame. This place is a pile of garbage, when the security had to walk me to my room, and try to open the door, because the door took 27 times for the key card to work, he acknowledged that the entire hotel was in a state of disrepair And shrugged it off

Posted by on Jan 15, 2023

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Comment from Hotel Management

Sep 2, 2023 by Manager

Hello Jason, Thank you for taking the time to write this review and share your experience. We want you to know that your feedback and description of your experience at our hotel are of the utmost importance to us. We appreciate the time you took to share your concerns, and we hope you will give us the opportunity to serve you in the future better.

1 out of 5
Horrible! Broken room door locks. Inoperable exterior admission by key card, had to walk up 1 flight to the front of the hotel - up a ramp in the snow. Front desk and security acknowledged stuff is not working properly in the hotel. We stayed here 3 years ago and it was lovely. I think football and rugby teams stay here. It is very rough on the edges throughout the entire hotel. I would never stay here again.

Posted by on Jan 14, 2023

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Comment from Hotel Management

Sep 2, 2023 by Manager

Hello Jason,Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our front desk and your insights regarding our room. Please do consider us again on your next visit to the area.

3 out of 5
The room smelled moldy, the bathroom had mold in the shower, mold on bathroom tile. As I have allergies my eyes were swollen, had sore throat, stuffed up did not make a fun planned stay in the city pleasant and left town early due to symptoms from stay.

Posted by , from hermitage on Sep 18, 2022

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4 out of 5
I don't like the fact of the parking situation. The front of the building is too clustery with people trying to check in and get through is just a cluster mess. I got charged for parking and the gate in the back parking lot was open for anyone to just park in there as I was charged a daily amount to park in their lot

Posted by on Aug 30, 2022

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About the Holiday Inn Express Hotel & Suites Pittsburgh-South Side, an IHG Hotel

Location 20 S 10th St, Pittsburgh, PA 15203

Property Features

Holiday Inn Express Hotel & Suites Pittsburgh-South Side, an IHG Hotel offers its guests an indoor pool and a fitness center. WiFi is free in public spaces. A business center and a meeting room are available. Free breakfast is available. A vending machine, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Holiday Inn Express Hotel & Suites Pittsburgh-South Side, an IHG Hotel. Parking is available for a fee. This Pittsburgh hotel is smoke free.

  • 125 guestrooms or units
  • 6 levels
  • Buffet breakfast (free)
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Gift shop
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • No smoking on site

Internet

Available in all rooms: Free WiFi , High-speed internet access , Internet access (complimentary)

Available in some public areas: Free WiFi , Internet access - wireless , Internet access in public areas - high speed

Parking

Self parking (surcharge)

Transport

  • Train station: Pittsburgh Station (9.4 km / 5.8 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Holiday Inn Express Hotel & Suites Pittsburgh-South Side, an IHG Hotel offers 125 air-conditioned accommodations with coffee/tea makers and hair dryers. Accommodations offer separate sitting areas. Beds feature premium bedding. Flat-screen televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers. This Pittsburgh hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Sitting area
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

Guests are served free buffet breakfast.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 18 years old are not allowed in the fitness facility without adult supervision. Guests under 18 years old are not allowed in the fitness facility.

  • Casino nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible path of travel
  • Wheelchair accessible parking

Hotel Policies

Check-in

  • Check-in time ends at 2:00 AM
  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Cashless transactions are available

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Car not required
  • Security system
  • Debit cards not accepted
  • Staffed front desk
  • Carbon monoxide detector
  • LGBTQ friendly
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Children stay free - maximum age 2
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 3
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 22 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Express Hotel Pittsburgh-South Side
  • Holiday Inn Express Pittsburgh-South Side
  • Holiday Inn Express Hotel Side
  • Holiday Inn Express Side
  • Holiday Inn Express Hotel Suites Pittsburgh South Side

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 3 children 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.