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"Didn’t like when you looked under bed old trash and coach we found old pop corn " More

By a verified traveler on Wed 08 Jan 2020

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Hotel Description

Hotel perfectly located for exploring Ahwatukee Foothills

Ahwatukee Foothills stay

A stay at this Ahwatukee Foothills hotel places you within 3 miles (5 km) of Lone Butte Casino and 6 miles (10 km) of Wild Horse Pass Motorsports Park. Phoenix Premium Outlets and Whirlwind Golf Course are also within 6 miles (10 km).

Free perks

This hotel features free WiFi in public areas, laundry facilities, and free self parking. Enjoy the free on-the-go breakfast each morning. A picnic area and a safe deposit box are also provided.

Studio, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$86* Per night/room Apr 16 - Apr 17

Superior Studio, Multiple Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Superior Studio, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Studio, Multiple Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Deluxe Studio, 1 King Bed with Sofa bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Studio, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Extended Stay America Phoenix - Chandler - E. Chandler Blvd. ratings based on 12 Verified Reviews

Review Summary
2.1 out of 5 2.0 out of 5.0
Room cleanliness 2.5 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 2.0 out of 5.0

Guest reviews for Extended Stay America Phoenix - Chandler - E. Chandler Blvd.

Everyone (8) Couples (1) Family (2)
3 out of 5

Posted by on Mar 19, 2023

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1 out of 5

Posted by on Sep 17, 2022

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1 out of 5
Our rooms were not ready when we arrived. They were overbooked, and told us one of our rooms was going to be changed due to availability. Which would mean not enough beds for my family. After I pleaded with them to find a room big enough, they accommodated us. The pool, breakfast, and workout facilities were all not available due to Covid. The rooms smelled like smoke and marijuana. The bathrooms had all kinds of disgusting stains. And worst of all, I was charged over $100 for something that they somehow can’t explain. Without any willingness to make it right. I’ve never had a more terrible experience at a hotel. Don’t stay here!

Posted by on Mar 22, 2021

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Comment from Hotel Management

Mar 24, 2021 by Hotel Management

Thank you for your detailed feedback. We are sorry for the inconvenience you had at check-in and that we were unable to provide you with the suites of your choice. We also apologize for the smoke smell and cleanliness issue you encountered. We will discuss this with the appropriate individuals to take appropriate actions. Everything we do is aimed at providing you with an excellent hotel experience. We hope to have the chance to prove it to you on a future stay. Sincerely, Hotel Management

1 out of 5
I did not get to stay at this place. I arrived and was told that travelocity had over sold the hotel. The lady behind the desk said sorry but we have no room for you. She then said have a good night... somewhat sarcastically. My husband and I found ourselves scrambling to find a room for us and our children. HORRIBLE experience. I will not use either Travelocity or Extended stay again.

Posted by , from tucson, Az. on Feb 12, 2020

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Comment from Hotel Management

Feb 12, 2020 by Hotel Management

Alisha, we apologize for not being able to accommodate you this time. There are no excuses for us to offer, and we genuinely regret the inconvenience your family had been through. Please consider giving us another opportunity to host you and replace this experience with a much more positive memory. Sincerely, Hotel Management

1 out of 5
They didn't have a room for me. They said Expedia. Overbooked

Posted by , from Phx on Feb 12, 2020

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Comment from Hotel Management

Feb 12, 2020 by Hotel Management

Len, thank you for sharing your feedback online, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you in the future. Sincerely, Hotel Management

3 out of 5
Didn’t like when you looked under bed old trash and coach we found old pop corn

Posted by on Jan 8, 2020

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Comment from Hotel Management

Jan 8, 2020 by Hotel Management

Thank you for taking the time to post a review. We are sorry we let you down with regard to the cleanliness of your room. Our housekeeping team has been informed and will take the proper action to prevent a future occurrence. We appreciate your valuable feedback and hope that you will give us a second chance to make a better impression. Sincerely, Hotel Management

4 out of 5

Posted by on Oct 13, 2019

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Comment from Hotel Management

Oct 27, 2019 by Kristine

Thank you for your business

1 out of 5
Service is not good. Breakfast is terrible. Did not expect that it will be just breakfast bar, pouched oatmeal. No fresh fruits juice and milk.

Posted by on Mar 11, 2019

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Comment from Hotel Management

Mar 12, 2019 by Hotel Management

We are sorry for the service issue you encountered and regret the disappointment you had with our breakfast offerings. Your comments will be shared with our brand leaders to assist them when determining new breakfast offerings for future implementation. We hope you will come back to stay with us another time and hope our breakfast selections are more to your liking. Sincerely, Hotel Management

1 out of 5

Disappointing

We booked a king room in what appeared to be a nice hotel, when we got there they said they were overbooked and to please go a mile up the road to their other hotel. This is late at night after a long flight. So the room they gave us had 2 double beds that were hard with dingy sheets, had to request bath towels because there were none. Not even a glass for drinking water or coffee maker. Will never book with this place again. The place was run down and not very clean plus there was a group partying until about 2 am down the hall. They charged us the price of the King room, then added an extra charge because they said it was a double room.

Posted by on Mar 13, 2018

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Comment from Hotel Management

Mar 15, 2018 by Hotel Management

Please accept our sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with my Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you again when in the area. Sincerely, Hotel Management

5 out of 5

Very nice place to be away from home.

I tried Travelocity for the first time - when I saw Extended Stay America at a discounted rate, I had to try it. I'm so glad we did. Thanks ESA.

Posted by on Jun 15, 2017

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Comment from Hotel Management

Jun 17, 2017 by General Manager

Thank you so much for the terrific rating regarding your visit at - Phoenix - Chandler - E. Chandler Blvd. Making sure that each guest's stay is flawless is what we strive every day, and your recognition of our efforts goes a long way in motivating us to do even better. Thanks so much for choosing to stay with us, and we hope to see you again soon. Sincerely, General Manager

About the Extended Stay America Phoenix - Chandler - E. Chandler Blvd.

Location 5035 E Chandler Blvd, Phoenix, AZ 85048

Property Features

Free breakfast is served daily. Public spaces have free WiFi. The business-friendly Extended Stay America Phoenix - Chandler - E. Chandler Blvd. also features barbecue grills, a picnic area, and coffee/tea in a common area. Self parking is free. This Phoenix hotel is smoke free.

  • 129 guestrooms or units
  • 2 levels
  • 3 buildings
  • To-go breakfast (free)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • BBQ grill(s)
  • Outdoor picnic space
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Extended Stay America Phoenix - Chandler - E. Chandler Blvd. offers 129 air-conditioned accommodations with coffee/tea makers and irons/ironing boards. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Rooms have partially open bathrooms. Bathrooms include bathtubs or showers and complimentary toiletries. This Phoenix hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered on request and hair dryers can be requested.

  • Bathrooms are partially open
  • In-room kitchen
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (on request)
  • Local calls (free)
  • Hair dryer available
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning

Food & Drink

Guests are served free on-the-go breakfast daily from 6 AM to 9:30 AM.

Nearby Activities

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible parking
  • Wheelchair-accessible van parking
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible fitness center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests arriving after 10.30 PM should use the intercom to request assistance.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25.00 per pet, per night (maximum USD 150 per stay)
  • Maximum 2 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per pet, per night (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Housekeeping is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Extended Stay America E. Blvd.
  • Extended Stay America Phoenix Chandler E. Chandler Blvd. Hotel
  • Extended Stay America E. Blvd. Hotel Phoenix Chandler Chandler

You should know

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.