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"Very pleasant staff,hospatality great!Room was very clean and comfortable " More

By a verified traveler on Fri 13 Dec 2019

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Hotel Description

Hotel perfectly located for exploring Camelback East

Camelback East stay

Your stay at this Camelback East hotel places you within 3 miles (5 km) of Papago Park and S'edav Va'aki Museum. Papago Golf Course and Celebrity Theater are also within 3 miles (5 km).

Free perks

An outdoor pool, free parking, and laundry facilities are featured at this hotel. There's no skimping on freebies - guests receive free on-the-go breakfast, free WiFi, and free self parking. A picnic area and barbecue grills are also provided.

Deluxe Studio, 1 Queen Bed with Sofa bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 4 Max
$102* Per night/room Mar 24 - Mar 25

Deluxe Studio, Multiple Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Deluxe Studio, 1 King Bed with Sofa bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Studio, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Extended Stay America Suites Phoenix Airport E Oak St ratings based on 14 Verified Reviews

Review Summary
1.9 out of 5 2.0 out of 5.0
Room cleanliness 2.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 2.0 out of 5.0
Hotel condition 2.0 out of 5.0

Guest reviews for Extended Stay America Suites Phoenix Airport E Oak St

Everyone (9) Couples (1) Family (2)
1 out of 5
Arrived late (called ahead) didn’t have a room for my family. Took an hour trying to figure it out. Finally got into the room and the pull our couch was disgusting. Barely any breakfast. Would never stay here again.

Posted by on Nov 18, 2023

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Comment from Hotel Management

Nov 19, 2023 by Hotel Management

Dear Ronda, Thank you for choosing us and sharing your feedback.We sincerely apologize for the inconvenience you encountered upon your late arrival. The difficulty in securing a room and the condition of the pull-out couch is unacceptable, and we deeply regret any frustration caused. Additionally, we apologize for the limited breakfast options. Your feedback is crucial, and we will address these issues promptly to ensure a more seamless and enjoyable experience for our guests. We understand your disappointment, and if you reconsider staying with us in the future, we are committed to providing an improved and more comfortable stay. Sincerely,Hotel Management

1 out of 5
There were cockroaches in the bathroom, bathtub and on the walls…

Posted by on Dec 8, 2022

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Comment from Hotel Management

Dec 9, 2022 by Hotel Management

Dear Julie, We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns with our housekeeping and pest control provider to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback, and we look forward to welcoming you again for a flawless stay.Sincerely,Hotel Management

3 out of 5

Posted by on Dec 7, 2022

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1 out of 5
The parking lot was dirty. Sidewalks and stairways to the rooms were filthy with garbage and gum stuck to the cement. Carpet in the roo0m was so dirty that I

Posted by , from Boise on Sep 18, 2021

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Comment from Hotel Management

Sep 20, 2021 by Hotel Management

James, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon! Sincerely, Hotel Management

5 out of 5
Very pleasant staff,hospatality great!Room was very clean and comfortable

Posted by on Dec 13, 2019

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Comment from Hotel Management

Dec 13, 2019 by Hotel Management

We appreciate you for selecting us and being a guest at Extended Stay America and for recommending us to others. It is a pleasure to know you enjoyed the comfort of your clean room and that you were impressed with the service delivered by our associates. Thank you so much for your kind words, and we look forward to seeing you again soon. Sincerely, Hotel Management

2 out of 5
Room was supposed to be non smoking, feel like i got lung cancer being in that room. Smelled like smoke.

Posted by on Jul 10, 2019

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Comment from Hotel Management

Jul 12, 2019 by Hotel Management

Please accept our sincere apologies for the smoke smell which impacted your stay. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention as we can address it appropriately. Thank you again for sharing your observations, and we hope you give us another opportunity to meet your expectations in the near future. Sincerely, Hotel Management

2 out of 5
When we walked into our hotel there were dirty towels and there was a unflushed toilet! The bed wasnt made or anything. We had to ask for house keeping initally before downloading our things. It was disgusting.

Posted by on Jul 7, 2019

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Comment from Hotel Management

Jul 8, 2019 by Hotel Management.

Thank you for staying with us during your visit. It was disheartening to read your review regarding issues with our housekeeping. We strive to provide clean accommodations for all our guests, and it seems that we fell short of this during your stay. We did have a meeting with our housekeeping department to see where we went wrong as we do double check each of our rooms prior to the next guest's arrival. We are sorry for this unpleasant experience and would love to be able to redeem ourselves on a future visit. Sincerely, Hotel Management.

1 out of 5
Room was dirty, hair ball clogging the tub drain. Exposed light bulbs. Host said we got put in a room that was not supposed to to rented. Asked multiple times for a coffee maker and never recieved one. Pool had floating trash

Posted by on Mar 20, 2019

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Comment from Hotel Management

Mar 23, 2019 by Hotel Management

Thank you for your review. We apologize for the difficulties you encountered while you were here. Please be assured that we have discussed your feedback with the appropriate teams, and we're taking corrective steps to prevent such an incident from occurring again. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management

1 out of 5

Posted by on Mar 10, 2019

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Comment from Hotel Management

Apr 20, 2019 by Hotel Management

We are very sorry we failed to deliver the exceptional experience you deserved. We apologize for not being at our best during your stay, and we hope you will allow us to restore your faith in us. Sincerely, Hotel Management

3 out of 5
Need warmer blankets. Ice in the refrigerator would be nice. Carpet should be updated.

Posted by on Jan 12, 2019

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Comment from Hotel Management

Jan 13, 2019 by Hotel Management

Thank you for reviewing your stay. Although it seems you had an overall pleasant time, we are sorry for not meeting all of your expectations. We appreciate your feedback and will share it with the appropriate team to see where we can make improvements. Please consider a return visit to our hotel so that we can provide you with a memorable stay on a future date. Sincerely, Hotel Management

About the Extended Stay America Suites Phoenix Airport E Oak St

Location 4357 E Oak St, Phoenix, AZ 85008

Property Features

Free breakfast is served daily. WiFi is free in public spaces. An outdoor pool, barbecue grills, and a vending machine are also featured at the business-friendly Extended Stay America Suites Phoenix Airport E Oak St. Self parking is free. This Phoenix hotel is smoke free.

  • 138 guestrooms or units
  • 2 levels
  • 3 buildings
  • To-go breakfast (free)
  • Conference space
  • Coffee in lobby
  • Self-service laundry
  • Front desk (limited hours)
  • BBQ grill(s)
  • Outdoor picnic space
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free long-term parking , Free self parking

Transport

  • Parking: Free self parking and extended parking

Room Amenities

Extended Stay America Suites Phoenix Airport E Oak St offers 138 air-conditioned accommodations with coffee/tea makers and irons/ironing boards. Accommodations are furnished with double sofa beds. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations and complimentary toiletries. This Phoenix hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered on request and hair dryers can be requested.

  • Bathrooms are partially open
  • In-room kitchen
  • Pull-out sofa bed
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (on request)
  • Hair dryer available
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning

Food & Drink

Guests are served free on-the-go breakfast daily from 6 AM to 9:30 AM.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool.

Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 6:30 AM - 10:30 PM. If you are planning to arrive after 10:30 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The front desk at this property is open daily from 6:30 AM - 10:30 PM.
Guests arriving after 10:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25.00 per pet, per night (maximum USD 150 per stay)
  • Maximum 2 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per pet, per night (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Housekeeping fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Extended Stay America E. Oak
  • Extended Stay America E. Oak Hotel
  • Extended Stay America E. Oak Hotel Phoenix Airport St.
  • Extended Stay America Phoenix Airport E. Oak St. Hotel
  • Extended Stay America E. Oak St. Hotel
  • Extended Stay America E. Oak St.
  • Extended Stay America Phoenix Airport E. Oak St.
  • Extended Stay America Suites Phoenix Airport E Oak St Hotel
  • Extended Stay America Suites Phoenix Airport E Oak St Phoenix

You should know

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.