Hidden Fees... Posted Apr 30, 2008
I had read from many of the other reviews on other web sites about how great this hotel was but to be careful of the hidden fees. The hotel was great as was the bed, but I am still in a disput with the hotel because even though I had reserved the room at a specific rate before my visit, when I checked out of the room the rate they charged me was $60 higher per night than the rate on my reservation reciept. Also they added a $25 a day fee for using electricity in the room, which I find to just be rediculous. I had to check out early in the morning to get to the airport and the person who could have corrected my bill was not at the hotel. I was told i would have to pay and then be refunded the money at a later date. To date the issue has still not been resolved. So as great as the hotel and the restaurant were, I'm not sure if I will ever stay here again, as they charged me about double the rate that I had agreed to pay when booking the room and have not fixed the situation in a timely manner. I normally stay in Mexico City for a week every other month, and I am dissappointed that this hotel which had so much promise has let me down.