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4.5 out of 5

"My comments: 1. Great location with access to the down-town amenities. 2. The hotel staff were quite responsive and courteous. 3. Room was well provis ... " More

By SeattleBiker, from Seattle, WA, USA on Mon 24 Sep 2012

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Hotel Description

4-star hotel near Palermo Harbour

City center retreat

Within a 5-minute walk of the hotel, you'll find Villa Trabia and English Garden. Villa Zito and Piazza Ruggero Settimo are also within half a mile (1 km).

Business services

This hotel features a restaurant, a gym, and a bar/lounge. Traveling on business? Take advantage of the business center and free WiFi in public areas. Express check-in, express check-out, and a computer station are also on offer.

Junior Suite

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Superior Double Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Standard Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Deluxe Double Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Hotel Excelsior Palace Palermo ratings based on 4 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 0.0 out of 5.0

Guest reviews for Hotel Excelsior Palace Palermo

5 out of 5

The staff were responsive and courteous, and the stay was most enjoyable.

Pros: Free breakfast, Close restaurants, Quiet
Cons: No free Internet
My comments: 1. Great location with access to the down-town amenities. 2. The hotel staff were quite responsive and courteous. 3. Room was well provisioned, clean and spacious (by European standards). 4. The breakfast bar was excellent, with a wide choice of fruits, breads and pastries. Highly Recommend!

Posted by , from Seattle, WA, USA on Sep 24, 2012

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4 out of 5

I enjoyed this hotel, the friendliness of the staff, and the cleanliness, despite the hot and humid climate.

Pros: Quiet
Cons: Nothing close, No free Internet
The hotel is a bit away from the main "attractions of the city" but that also makes it quieter. I will stay again at this hotel, primarily due to the cleanliness, good air conditioning, and friendly staff.

Posted by on Aug 20, 2012

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5 out of 5

Great hotel

Pros: Close restaurants, Quiet
Stayed 5 nights in Jan 11. Good location for walking. Large, well equipped king plus room. Was quiet on back side of hotel. Staff was very helpful. Large selection at breakfast buffet. Restaurant is expensive compared to local options. Would stay again when in Palermo.

Posted by , from Switzerland on Feb 8, 2011

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4 out of 5

Good hotel and services

Hotel is located on a main street and the traffic is heavy. Some people might have a problem sleeping. Staff spoke English and were very helpful. Main meals in hotel were not good value.

Posted by on Oct 22, 2009

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About the Hotel Excelsior Palace Palermo

Location Via Marchese Ugo 3, Palermo, 90141

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business center and a meeting room. A computer station is on site and WiFi is free in public spaces. The business-friendly Hotel Excelsior Palace Palermo also features a fitness center, concierge services, and complimentary newspapers in the lobby. This 4-star Palermo hotel is smoke free.

  • 117 guestrooms or units
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Concierge
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Bar or lounge
  • 1 conference room
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access in public areas - high speed , Internet access in public areas - surcharge

Parking

Offsite parking discounted rates available

Transport

  • Train station: Palermo Notarbartolo Station (1.4 km / 0.9 mi)

Room Amenities

Hotel Excelsior Palace Palermo offers 117 air-conditioned accommodations with minibars and safes. Flat-screen televisions are featured in guestrooms. Bathrooms include bathtubs or showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bidets, complimentary toiletries, and hair dryers. This Palermo hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • Deep soaking tub
  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Bathtub or shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Bidet
  • Telephone
  • Desk
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7:30 AM to 10:30 AM.

Hotel Excelsior Palace Palermo has a restaurant serving breakfast, lunch, and dinner.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Scooter/moped rentals nearby

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 2 years old and younger stay free when using existing bedding.

Pet Policy

  • Pets are welcome and stay free

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds

This property accepts credit cards; cash is not accepted

Cashless transactions are available

Safety features at this property include a smoke detector and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a smoke detector and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.

  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Debit cards not accepted
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Smoke detector
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Pets allowed (no fees)
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Children stay free - maximum age 2
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitization guidelines Safe Hospitality National Protocol (Italy)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available through room service
  • Number of children who can stay free - 2
  • Online penalty collection
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 4.00 per person, per night, up to 4 nights. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 18 for adults and EUR 18 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mercure Palermo Excelsior City Hotel
  • Mercure Excelsior City
  • Hotel Excelsior Palace Palermo
  • Excelsior Palace Palermo
  • Hotel Hotel Excelsior Palace Palermo Palermo
  • Palermo Hotel Excelsior Palace Palermo Hotel
  • Hotel Hotel Excelsior Palace Palermo
  • Hotel Excelsior Palace Palermo Palermo
  • Mercure Palermo Excelsior
  • Hotel Excelsior Palace
  • Excelsior Palace
  • Mercure Palermo Excelsior City
  • Excelsior Hilton Palermo
  • Excelsior Palermo Palermo
  • Hotel Excelsior Palace Palermo Hotel
  • Hotel Excelsior Palace Palermo Palermo
  • Hotel Excelsior Palace Palermo Hotel Palermo
  • Mercure Palermo Excelsior City

You should know

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • Onsite cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Up to 2 children 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Awards & Affiliations

The property is a member of Preferred Hotels & Resorts.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.