Grand disappointment Posted Jan 22, 2014
Our family booked a 10 night stay with 2 rooms requested adjacent rooms for our family, injitial disappointment was upon checkin. We called earlier to confirm as our flight arrived at 8pm so we knew we'd be a bit later. Hotel confirmed our reservation as we requested which was 2 king rooms adjacent to each other. Unfortunately, when we arrived they said our room request of adjacent rooms was not fulfilled, after nice manager ( Mika) came out she offered solution for them to find adjacent rooms however that would mean we'd change rooms the following day. We'd planned to spend day at disney not changing rooms due to hotel error. Hotel never offered to move bags for us. We did get adjacent rooms as promised on 2nd day and we only had yo move 1 day, the manager was very helpful, unfortunately we cannot say the same for many other hotel staff we dealt with. One amazing and very helpful concierge, Karen, helped to make our stay and help us to celebrate our sons birthdat magical and wonderful, we ordered balloons and a cake, she was extremely helpful in coordinating with us, for his special day. We had positive interactions with 2 staff, and unfortunately too many negative to mention. Our rooms were not cleaned for several days, light bulbs burned out for the majority of the trip, bathroom showers not cleaned, mold in bottom of shower remained for our entire trip, that was after we complained at the quality of cleaning. The shuttle drivers were nice, however, if you're planning a trip to Disney, I highly recommend not staying here- we used taxis more than the shuttle due to it being late, or it not running to the parks that we were at. The solution provided was to take a Disney shuttle to the parks that they did pick up, however, many times they do not run late, and taking another shuttle means another 30+minutes. Save yourself the frustration ; while they promote shuttle to disney it is very very limited and not reliable. The hot tubs had approximately 12 total jets, very disappointing as well. Both hot tubs were had very few working jets! Save yourself the headache, frustration, and extra money for cabs? We were so incredibly disappointed it dampened the magical Disney vacation that we had scheduled for our family.